Alpenhotel Fleurs de Zermatt
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Zermatt part of Zermatt, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gornergrat. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Airport transfer
Bicycle rental
Shuttle service
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Hot tub
Luggage storage
Check-in/out [private]
The best in Zermatt”
PROS: - the staff were the nicest. The receptionist speaks several languages and was very professional and helpful - our room was in view of the Matterhorn and has a balcony which was great for lounging - the room was very clean and spotless. It was complete with all the amenities that you would need - the breakfast was good and open for a long period every morning - the facilities including the pool and the sauna were amazing. The sauna has an aromatherapy shower, dry sauna, steam sauna, cold bath. Perfect for after hours of walking throughout the day - the location was very accessible to the train station and the grocery store. There were also a lot of restaurants nearby. CONS: - nothing. This hotel is close to perfection for the price. I highly recommend Alpenhotel Fleurs to anyone looking for an amazing stay in Zermatt
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Really nice hotel”
Conveniently located within 5 min walk from the train station. We have been upgraded to a balcony room with view of Mattahorn. Staff are friendly. There is afternoon refreshments free to all guests. Room is clean and good in size.
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Best place to live in Zermatt”
Really nice hotel that comes with tea break everyday! Love the wood elements, and cosy stay.
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loved the hotel”
we loved the hotel and the place zermatt. the staffs were very kind and helpful
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Great Facilities with a modern toilet.”
The location is near to the train station, and the breakfast was great. We got the room upgraded with the view facing the Matterhorn. it was a pleasant place to stay. Will definately recommend it.
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warm hospitality during spring/summer”
Was offered a Zermatt view with some top-up, gladly took it. Nice facility with gym and swimming pool. Resort build for ski season but did not disappoint during our spring visit
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nice Hotel”
nice hotel in a good location. Best location, hotel room very nice and functional, therefore recommended
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French name but staff does not speaks French”
Clean hotel, spacious rooms. Few minutes walk from the train station and the ski train. Nice breakfast buffet. Nice ski room with easy access.
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Acceptable”
Staff are not nice one of staff she was in a bad mood when we asked for water also in the morning another one use a bad eyes looking on us. WiFi could not connect in the room Location quite far from GGB Sauna open too late at 4pm Braekfast was so good anyway I dont recomment this property
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Don’t Waste your money”
The staff not friendly. The hotel is far away from the station. And the hotel is no View… the spa is good but only open at 4:00-9:00pm and next morning the spa will be closed, only the pool open…
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Superb ”
The room and the view is extraordinary.
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Terrible Staff”
Terrible staff at the reception during my check out on 7th April 2023. Shame on him to have such attitude and disrespect to customers and himself. We requested shuttle service to the train station as we were carrying large luggage, receptionist rolled his eyes and said “didn’t you just ask me 20 seconds ago? Why are you asking me again? The shuttle is coming so can you just wait?” (Which I have not requested anything before that and he got us mixed up with another group of client. ) I claimed that this was the worst experience I had in Switzerland because of his attitude throughout my stay, and he replied “you are the worst client ever”. This gentleman was there during check in and check out, never was smiling and was rude as if we had done something wrong or owed him something. In general the hotel was clean with a decent room, nothing fancy but the TV turned on itself in the middle of the night playing porn. Apart from this and the poor quality staff, it was good. The hotel really need to review the staff performance as this one person is ruining the property reputation as well as a bad experience in Switzerland. I would not recommend anyone to this hotel if the service standard remains as is.
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Value for money”
This is a very cute hotel in the middle of heaven, hotel has all the amenities including hot pool, sauna and free evening coffee with cake. Would stay in this hotel again if I ever visit zermatt again!
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five minute location”
Five minute walk from main train station. Five minute walk to access ski resort from two different ways. Five minute walk to take a train to Gornergrat station. Five minute walk to Sunnegga station.
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best one in town”
love love the room, hope to come back next time
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Poor level of customer service at reception ”
The room is nice and clean, however, the male morning shift staff at reception is appeared to be not very attentive and disrespectful since we step in the hotel for checking in until the last minute that we checking out, the way he speaks to us and his facial expressions make we feel really disappointed.
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Excellent”
Piscine et spa merveilleux. Petit-déjeuner excellent et varié sauf le café à mon avis trop torréfié et âpre.
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Acceptable”
Accueil catastrophique réceptionniste pas du tout sympathique Pas accueillante Tonalité agressive Accusateur de frauder alors que tout a été expliqué par mail et par téléphone plusieurs fois Heure check-in très tardive plus de 15 h30 Aucunes explications sur l’heure du petit déjeuner, check-out Personnel ne Parle pas du tout français alors que le 3/4 du canton est francophone et le parle Quantité produit de douche nettement insuffisante 1 mini échantillon Interdiction de monter avec du thé en chambre Alors quil ya des capsules de café déjà en chambre Personne qui nous montre la chambre nous laisse devant le palier de la porte et nous introduit pas du tout Payé 2 chambre suite au bug informatique et reçu seulement 1 clé pour une chambre La valise et sac de voyage sont laissés dehors Chaine rts et francophone non disponible Pas de possibilité de payer les taxes avec une carte de crédit ils exigent de la monnaie
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Exceptional”
Sehr gutes Hotel. Klasse Preisleistung. Leider keine Restauration.
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Best Hotel ”
Das Hotel ist in einem super Zustand und ruhig aber recht zentral gelegen. Alles sehr sauber, in super gutem Zustand, gepflegt und das Personal sehr freundlich. Frühstücksbüffet 5* plus. Gibt wirklich alles was man sich wünscht und das Personal ist sehr hilfreich und aufmerksam. Das Angebot für Kaffee und Kuchen von 17:00-18:00 Uhr ist eine super tolle Idee👍🏻. Man fühlt sich einfach wohl da. Kann das Hotel auf alle Fälle weiterempfehlen und komme bestimmt wieder vorbei😊.
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