8.3

Excellent
7.9% this month
/10
(4,891 reviews)See what guests said
Highly rated by guests – 92% would recommend
View42
Beach37
Housekeeping37
See map

8.4

Excellent

Location rating score

Excellent location - 190 meters to the beach
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Surf House Phuket - Kata Beach

210 m

Surf House Phuket

220 m

Surf House Phuket Phuket

220 m

Community Park

250 m

Chang Gym

260 m

Popular landmarks
Kata Beach

710 m

Big Buddha Phuket

1.9 km

Karon Beach

3.3 km

Nai Harn Beach

4.3 km

Chaithararam Temple (Wat Chalong)

5.3 km

Closest landmarks
Hot Yoga

120 m

Bus stop Kata to Phuket

160 m

Fitness o9n 2nd Floor

540 m

Kata View Point

590 m

Becare Medical Clinic

660 m

Sugar Palm Grand Hillside Hotel (SHA Plus+)

"Even though all staff are very nice."

Thareerat - May 5, 2022
Grand Deluxe - Bedroom Sugar Palm Grand Hillside Hotel (SHA Plus+)
Exterior view Sugar Palm Grand Hillside Hotel (SHA Plus+)
Lobby Sugar Palm Grand Hillside Hotel (SHA Plus+)
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Sugar Palm Grand Hillside Hotel (SHA Plus+)

1 Khoktanod Soi 3, Kata Road, Tambon Karon Muang Phuket, Kata, Phuket, Thailand, 83100 - See map

Make your best journey to Phuket with the promised standard of SHA Plus, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Kata part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

  • Airport transfer

  • 190 meters to the beach

  • Located in heart of Phuket

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.6
Distance to city center30.00 Km
Location rating8.4
Nearest airportPhuket International Airport (HKT)
Distance to airport32.9 km

Rooms available at Sugar Palm Grand Hillside Hotel (SHA Plus+)

Excellent
Room comfort & quality

8.3

Grand Deluxe
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Grand Pool Access
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 queen bed
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Grand Jacuzzi Deluxe
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds or 1 double b...
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DOUBLE SINGLE USE GRAND POOL ACCESS
...
    Enter dates to see prices
    Room #2760618
    ...
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      Grand Jacuzzi Room
      ...
      • Room size: 45 m²/484 ft²
      • Balcony/terrace
      Enter dates to see prices
      Deluxe Room
      ...
      • Room size: 45 m²/484 ft²
      • Balcony/terrace
      Enter dates to see prices
      Luxury Room with Pool Access
      ...
      • Room size: 45 m²/484 ft²
      Enter dates to see prices
      Standard Room
      ...
      • Room size: 45 m²/484 ft²
      Enter dates to see prices
      Room Assigned on Arrival
      ...
      • Balcony/terrace
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      For those who wish to drive their own cars, Sugar Palm Grand Hillside Hotel (SHA Plus+) has a car park right on site for maximum convenience. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Start your mornings right, with the continental and buffet breakfast options offered at Sugar Palm Grand Hillside Hotel (SHA Plus+). A selection of food types including western and full american breakfast options is available for guests. There's an additional charge of 530 THB for adults and 250 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Sugar Palm Grand Hillside Hotel (SHA Plus+) features an on-site restaurant for your dining convenience.

      What is the smoking policy at Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Sugar Palm Grand Hillside Hotel (SHA Plus+) does permit smoking in some areas and is not 100% smoke-free.

      What restaurants are nearby Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Restaurants including Italian Job Coffee, Burger House Kata Beach and White Bear Restaurant are popular in Sugar Palm Grand Hillside Hotel (SHA Plus+)’s neighborhood which is known as Kata.

      What popular shopping places are close to Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Located in the Kata area, Sugar Palm Grand Hillside Hotel (SHA Plus+) is close to great shopping choices like SC Plaza Kata.

      What are popular attractions near Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Guests at Sugar Palm Grand Hillside Hotel (SHA Plus+) can easily visit Big Buddha Phuket, Surf House Phuket - Kata Beach and Community Park located in the Kata area.

      What popular beaches are close to Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Guests at Sugar Palm Grand Hillside Hotel (SHA Plus+) can easily visit Kata Beach in the Kata area.

      What popular natural sightseeing spots are close to Sugar Palm Grand Hillside Hotel (SHA Plus+)?

      Sugar Palm Grand Hillside Hotel (SHA Plus+) is located in the Kata area, which is famous for natural sightseeing destinations such as Surf House Phuket, Kata Rocks and Rumblefish Adventure.

      Show more questions
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      Explore the neighborhood

      What people love about Sugar Palm Grand Hillside Hotel (SHA Plus+)

      • 9.6

        Exceptional
        Staff 

        "Even though all staff are very nice."

        Thareerat

        |

        May 5, 2022

      • 9.6

        Exceptional
        Location

        "Great view over Kata and Kata Beach and less than 10 minutes walk from Kata Beach."

        Ernest

        |

        April 30, 2022

      • 9.6

        Exceptional

        "Rooms are OK."

        Ernest

        |

        April 30, 2022

      Property ranking|Compared to 3,511 Phuket properties
      See all rankings
      Room comfort score
      8.3/10
      Value for money score
      8.6/10
      Cheapest price score
      Location score
      8.4/10
      Better than
      92
      %
      of Phuket properties
      Better than
      90
      %
      of Phuket properties
      Better than
      89
      %
      of Phuket properties
      Better than
      88
      %
      of Phuket properties
      Overall rating:

      8.3

      Excellent
      4,891 reviews
      Cleanliness
      8.5
      Facilities
      8.2
      Location
      8.4
      Read all reviews >
      What travelers say they love:
      Nice view, excellent helpful friendly guests.
      Steven from Australia
      Solo traveler
      More about Sugar Palm Grand Hillside Hotel (SHA Plus+)

      More about Sugar Palm Grand Hillside Hotel (SHA Plus+)

      Sugar Palm Grand Hillside Hotel (SHA Plus+)

      Make everyday special with all that Phuket has to offer with a stay at Sugar Palm Grand Hillside Hotel (SHA Plus+).
      At Sugar Palm Grand Hillside Hotel (SHA Plus+), the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Phuket is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
      Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Sugar Palm Grand Hillside Hotel (SHA Plus+).
      All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
      All rooms at Sugar Palm Grand Hillside Hotel (SHA Plus+) are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Sugar Palm Grand Hillside Hotel (SHA Plus+) are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
      Don't worry about being thirsty as a refrigerator, bottled water and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and bathrobes available in some guest bathrooms.


      Dining and things to do

      Each morning you can start the day with a delicious in-house breakfast offered at Sugar Palm Grand Hillside Hotel (SHA Plus+). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
      Enjoy the countless activities offered at Sugar Palm Grand Hillside Hotel (SHA Plus+). A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub and spa. Don't forget to make a visit or two to the hotel's pool.
      At Sugar Palm Grand Hillside Hotel (SHA Plus+), every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


      Around the property

      An array of attractions are a must-see while visiting Phuket. Chill out in the beach or just watch the waves on warm days at Patong Beach located 8.8 km away. Be sure to visit Big Buddha Phuket located 1.8 km away, an item on every checklist of those who travel to Phuket.


      Reasons to stay here

      Find incredible value for money here, which is ranked better than 89% of the city's accommodation.
      Compared to the city's accommodation options, this hotel scored higher than 93% of them for food and dining.
      According to guests who stayed here, this hotel's room comfort is rated higher than 91% of other accommodations in Phuket.

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      Amenities and facilities
      Excellent
      Facilities

      8.2

      Most talked about facilities

      Swimming Pool

      289 mentions

      Beach

      152 mentions

      Breakfast

      146 mentions

      Housekeeping

      63 mentions

      Languages spoken

      • English
      • Chinese [Mandarin]
      • Filipino
      • Japanese
      • Russian
      • Thai

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Fitness center
      • Garden
      • Hot tub
      • Massage
      • On-site entertainment
      • Pool with view
      • Spa
      • Swimming pool [outdoor]
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • First aid kit
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Happy hour
      • Poolside bar
      • Restaurants
      • Room service

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Convenience store
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Food delivery
      • Grooming service
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoking area
      • Terrace

      For the kids

      • Babysitting service
      • Kids meal
      • Swimming pool [kids]

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in [24-hour]
      • Exterior corridor
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      • Soundproof rooms

      Getting around

      • Car park [free of charge]
      • Car park [on-site]
      • Rental car
      • Taxi service
      • Valet parking

      Available in all rooms

      • Accessible by elevator
      • Accessible by stairs
      • Additional toilet
      • Air conditioning
      • Alarm clock
      • Balcony/terrace
      • Bathrobes
      • Blackout curtains
      • Closet
      • Clothes rack
      • Coffee/tea maker
      • Daily housekeeping
      • Desk
      • DVD/CD player
      • Fire extinguisher
      • Free bottled water
      • Hair dryer
      • Hand sanitizer
      • Individual air conditioning
      • In-room safe box
      • Ironing facilities
      • Linens
      • Locker
      • Mini bar
      • Non-smoking
      • Pool facilities
      • Private bathroom
      • Refrigerator
      • Safety/security feature
      • Satellite/cable channels
      • Shower
      • Slippers
      • Smoke detector
      • Socket near the bed
      • Sofa
      • Soundproofing
      • Telephone
      • Tile/marble flooring
      • Toiletries
      • Towels
      • Trash cans
      • Wake-up service
      • Wi-Fi [free]
      Food and dining
      Breakfast options
      • American
      • Asian
      • Buffet
      Restaurants on site

      Baby Palm Restaurant

      • Cuisine: Asian, International, Local
      • Menu: Buffet, A-la-carte

      Palm Square at Kata

      • Cuisine: International
      • Menu: Buffet
      Location
      1 Khoktanod Soi 3, Kata Road, Tambon Karon Muang Phuket, Kata, Phuket, Thailand, 83100
      Excellent
      Location

      8.4

      Airports

      • Phuket International Airport (HKT)
        32.9 km 1.1 hour drive
      • Krabi International Airport (KBV)
        81.3 km 3.1 hour drive

      Public transportation

      • Phuket Town Local Bus Station (Terminal 1).
        12.9 km
      • Phuket Bus Terminal 2
        15.4 km 42 min drive

      Hospital or clinic

      • Becare Medical Clinic
        660 m

      Shopping

      • Jungceylon Shopping Center
        8.6 km

      Convenience store

      • On-site

      Cash withdrawal

      • ATM
        40 m 1 min walk
      What's nearby

      Popular landmarks

      • Kata Beach
        710 m
      • Big Buddha Phuket
        1.9 km
      • Karon Beach
        3.3 km
      • Nai Harn Beach
        4.3 km
      • Chaithararam Temple (Wat Chalong)
        5.3 km
      • Freedom Beach
        7.2 km
      • Jungceylon Shopping Center
        8.6 km
      • Bangla Road
        8.7 km
      • Patong Beach
        8.9 km
      • Phuket FantaSea
        15.8 km

      Nearby landmarks

      • Hot Yoga
        120 m
      • Bus stop Kata to Phuket
        160 m
      • Surf House Phuket - Kata Beach
        210 m
      • Surf House Phuket
        220 m
      • Surf House Phuket Phuket
        220 m
      • Community Park
        250 m
      • Chang Gym
        260 m
      • Kampon Art Gallery
        310 m
      • 9Minimarkt
        350 m
      • Fitness o9n 2nd Floor
        540 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-4 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 5-7 year(s)
      Must use an extra bed
      If you need an extra bed, it will incur an additional charge.
      Guests 8 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Please note that there is an additional charge for third person including children who stays without using extra bed. Please contact the hotel for more information.
      • Children 0-4 years old stay for free if using existing bed.
      • Children 5-7 years old will be charged THB 250 per child per night when using existing bed.
      • Children 8 years and over are considered as adults.
      • Children 8 years and over must use an extra bed.
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee1500 THB
      • Distance from city center30.00 Km
      • Travel time to airport (minutes)50

      Extras

      • Breakfast charge (unless included in room price)530 THB
      • Daily Internet/Wi-Fi fee0 THB

      The property

      • Non-smoking rooms/floorsno
      • Number of bars/lounges1
      • Number of floors9
      • Number of restaurants1
      • Number of rooms 106
      • Room voltage220
      • Year property opened2009
      • Most recent renovation2013
      Property announcements

      If your booking is within the Phuket Sandbox or Test & Go program, you will need to directly contact the property for further arrangements. The property’s email address can be found on your booking confirmation or when viewing your booking on the Agoda website or app, or connect with the property using our Agoda chat. When you first contact the property, please provide:
      1. A statement that your booking is a Phuket Sandbox or Test & Go booking.
      2. Full names and flight details for each guest.
      3. Whether this booking is for your first stay during this trip.

      Reviews of Sugar Palm Grand Hillside Hotel (SHA Plus+) from real guests

      Provided by verified guests of Agoda
      8.3
      /
      10
      Cleanliness8.5
      Facilities8.2
      Location8.4
      Room comfort and quality8.3
      Service8.4
      Value for money8.6
      High score for Phuket
      Rating
      9+ Exceptional (1,378)
      8-9 Excellent (1,097)
      7-8 Very Good (1,097)
      6-7 Good (435)
      <6 Below Expectation (326)
      Time of the year
      Mar - May (1,195)
      Jun - Aug (1,202)
      Sep - Nov (969)
      Dec - Feb (967)
      All guests (4,602)
      All room types
      All languages

      Show reviews that mention 

      Showing 4,333 verified guest comments
      12345
      9.3
      Exceptional
      BOGA from Indonesia
      Couple
      Grand Deluxe
      Stayed 3 nights in March 2011

      Lovely hotel for Honeymoon in Phuket”

      Very clean, room with privacy, located at hill, good view, very quiet, room with pool access, very good room decoration for honeymoon

      We went to Phuket in March 2011 for our Honeymoon. To be honest, we never visit Phuket before and it was our first time going to Phuket. We did not know where should we stay but after searching Hotel thru Agoda and read the reviewers comment, we decided to stay in Sugar Palm Grand Hillside Hotel. The main reason was we read good comments about this Hotel. We’ve requested the very highest room floor with pool access and honeymoon decoration inside the room. When we arrived at the Hotel, we got what we’ve requested. Very lovely room, very clean, room with grand pool access and good view from our room (we can see beach and Kata city from our room). We also have room privacy and we were very satisfied with the Hotel Service because they were very helpful especially when helping us on arranging our transportation. The other best thing staying at this Hotel, it’s located at the hill side but very close to the beach probably about 10mins walk and also about 20 mins drive to the port for going to the Phi Phi island. Overall all, this hotel is a very good hotel and for sure we will come back again to this hotel later.

      Reviewed March 26, 2011

      See room deals

      9.0
      Exceptional
      John from Australia
      Couple
      Stayed 8 nights in November 2008

      Grand fun on the hillside!”

      Minimalist and elegant styling. Beautiful pools. Friendly and Helpful staff.
      Loungers by the Pool need mattresses, very hard! The breakfasts were a bit limited and not well presented.

      I recently had the good fortune to spend 8 nights at the Brand New Sugar Palm Grand Hillside in Kata Beach, Phuket. The hotel had only been open a few weeks, and looked amazing! The staff were extremely helpful and friendly and courteous. Our room was perfect, with a view across the bay. Being set on a steep hillside, the climb to the upper rooms could be a bit wearying, but there was always a smiling driver of a hotel golf-buggy to drive you up to your level if you so desired! The location of the hotel is perfect too, as you are a short walk from the beach and shopping/dining areas. We certainly enjoyed our stay there and can highly recommend the hotel. The only reservation is that anyone elderly or with knee problems might prefer to stay at the Sugar Palm in Kata village, which does not involve the steps!

      Reviewed December 09, 2008

      See room deals

      9.3
      Exceptional
      Patricia from Philippines
      Couple
      Grand Pool Access
      Stayed 3 nights in November 2011

      Modern hotel in Kata Beach”

      Mac Mini in Pool Access Rooms, Infinity Pool, 5-10 mins walk to beach

      We stayed in Sugar Palm Grand Hillside Hotel at Kata beach, which is the perfect beach for us. Cozy restaurants, crystal-clear beach, powdery sand, and a few nightspots. You get the picture. We love Sugar Palm!!! I found this modern hotel in trip advisor. I don't want to stay in a hotel that looks like a Thai temple, so I searched for reasonably priced hotels. What made me book Sugar Palm is because of the pool access room!!! I can imagine my hubby jumping in the pool as soon as he woke up. You see, my hubby is a beach lover. Well, he was not able to do that but he sneak in the pool in the middle of the night. Another thing that made my hubby so happy when we arrived, is the mac-mini installed together with a Samsung TV inside our room. Worth every baht. :)

      Reviewed December 09, 2011

      See room deals

      9.0
      Exceptional
      kelly from United Kingdom
      Couple
      Grand Pool Access
      Stayed 3 nights in April 2009

      Hidden gem in the hills of Kata”

      Size of room, bathroom, pools & access, breakfast, Modern design, views
      Reception/internet area TOO hot, Obviously the hillside location

      My partner & I just spent a relaxing 3 nights at Sugar Palm Grand Hillside. We were a little sceptical before arriving because of the (very cheap) price we paid, but when we got there we were pleasantly surprised. The hotel has a nice modern feel to it and when we saw the size of our room & our bathroom we were more than satisfied. We opened our curtains and saw the cool feature...pool access directly from our balcony! Rooms were cleaned every morning without fail with fresh towels for beach & shower. Kata beach, vast and alot of waves, but beautiful & clean, is only a 5-10minute stroll away. You can even see the beach from the higher up pools in hotel. Reading previous reviews about the steep hillside location we were a bit dubious, but it really isn't that bad (although they could do with just building some steps or a lift from ground floor).

      Reviewed April 25, 2009

      See room deals

      9.3
      Exceptional
      Szilard from United States
      Couple
      Grand Deluxe
      Stayed 6 nights in May 2010

      Upscale Hillside Hotel”

      Pools, pools, and pools. balcony some with direct access to pools, location was excellent, rooms are modern design, big with good amenities, tub with seperate shower, flat screen TV, my room had an ocean view. friendly staff, elevator, beach towels, big comfortable room and bed. good AC.
      A lot of stairs to get to pool(s). Parking was limited for cars, better for motorbikes and had to take a flight of stairs down to parking lot. There are staff yhat will happily take you and your luggage in golf carts to whereever you need to go, but you will need to climb stairs eventually to get to one of 10 pools.

      I stayed at the Sugar Palm Grand Hillside for almost a week very near Kata Beach, my favorite beach in Phuket. The rooms are modern, nice, big, comfortable and well equiped. I stayed here because of the great low season rate that was available and it was a new Hotel. The night life in Kata is more family oriented/ quite, but you can still find bars ajnd action if you look for it...and remember that Patong is just a 15 minute motorbike ride away. This Hotel has overnight joiner fees that will put a dent in your wallet should you decide to be a butterfly! For Couples it is perfect, for families too, but older patrons not willing to navigate the stairs should find better accomodations. I would stay here again.The largest pool had a cool light feature that would change colors only seen at night.

      Reviewed May 22, 2010

      See room deals

      9.3
      Exceptional
      Ann-Margret from United Kingdom
      Solo traveler
      Stayed 2 nights in December 2009

      Perfect place to start your travels”

      The rooms were beautiful, stylish elegant and well equiped ie hair dryer and good lighting! The staff were fantastic, the pool is beautiful and the breakfast was just delicious.
      There is another guest house infront of the hotel which obscures to view from certain floors. There is a steep incline to get there which isn't fun after a 24 hour journey and a back pack filled with uneccessary accessories!

      The Sugar Palm Grand Hillside is one of my favourite hotels I have ever stayed in. The brushed concrete floors feel amazing under your feet, I drank a cocktail in a bubble bath whilst I watched the sunset and the bed was massive and soft, unlike a lot of the beds i've slept on in thailand. The only problem was Phuket, kata beach is definitely the best beach and I'd head to Mama Katas and the Reggae bar at the same end of the beach as the hotel to avoid the tourists. Phuket is highly developed and there is a big tourist trade, it was a little bit of a shock when I landed from Koh Sok National park but never the less it is a great base to go out on your travels from, The similan islands are a must.

      Reviewed January 03, 2010

      See room deals

      8.7
      Excellent
      Swee from Malaysia
      Couple
      Grand Pool Access
      Stayed 2 nights in April 2013

      my favorite hotel”

      spacious room, wifi with high speed, great location approximately 2 minutes walk to kata beach

      This is the 3rd time we stay at Sugar Palm Grand Hillside since they were newly started 4-5 years back then. We love the location as it is very near to the beach which just about 2 minutes walking distance. there are lots of convenient stores nearby as well as varieties of food including international & local thai food around the hotel. we always choose the room with pool access so we could jump into the pool anytime. the staffs are always friendly. cold towel and welcome drinks were served upon arrival. we got the high floor room this time. the poor staff carried 2 of our cargo bags all the way up to our room, with a smile. hotel rooms are always in clean condition. room is spacious with queen size bed and a work desk. the internet speed is so much faster than last time. Sugar Palm grand Hillside definitely a great hotel for couples. we will surely stay here again for our yearly trip to Phuket.

      Reviewed May 12, 2013

      See room deals

      9.0
      Exceptional
      Jennifer from Australia
      Couple
      Stayed 11 nights in August 2011

      Modern hotel in a great location”

      Lots of pools, Polished cocrete and glass, Great views. Varied brekfast buffet.

      kat beach is 2 beaches south of the popular and very busy patong beach. the beach is cleaner and much more pleasant. sugar palm grand hillside is an easy walk the the beach, restaurants,shops and spas of kata beach. you are not hassled by taxi drivers, shopkeepers etc much at all here. a much more relaxed beach holiday. the hotel is quite new, with spacious rooms, all with balconies, some with pool access, some with lap pools {shared with one room} and some with ocean views. my choice.our room had a spa-bathtub on the balcony. the staff are helpful and friendly. breakfast includes juices, fruit plates, cereals, curries, noodles, rice dishes {including congee} breads, cakes, and person to cook eggs to your liking. i stayed there last year for 9 nights, and this year for 11 nights. i hope to go back next year.

      Reviewed September 15, 2011

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      9.3
      Exceptional
      Jason from United States
      Family with teens
      Stayed 8 nights in August 2012

      Love the Sugar Palm Grand Hillside but...”

      Good location, Pleasant atmosphere, Friendly Staff, Decent Breakfast, Fair rates

      This was my second stay at this hotel and I'm glad I chose to stay there again. The hotel is a short walk up the hill from the beach which I enjoy as it gets my legs a little pumped up. My son, who is ten, loved it as well and called it "cool". He enjoyed the walk up the hill as well and loved the structure of the eleven small swimming pools. The staff was just as friendly as I remember and they accepted both of my requests which were changing rooms and a late checkout. My only gripes this stay were the lowly maintained tiny "fitness center" in which none of the equipment was working and the "out of service" elevator which lasted for four days. In conclusion, the Sugar Palm Grand Hillside is an excellent choice to stay in Kata Beach except for the fitness center and their slow hotel maintenance.

      Reviewed September 05, 2012

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      9.0
      Exceptional
      Jeremy from Singapore
      Couple
      Grand Deluxe
      Stayed 2 nights in April 2014

      Comfortable as always”

      The location, the staff, and the cleanliness of the room

      The is the 3rd time staying at Sugar Palm Grand Hillside. Again, very very comfortable and clean as always. Never have a problem with the hotel, the staff are very friendly and sincere. Even though we stayed at a higher floor and have to climb up the slope to our room, it was good exercise from all the food we had! They renovated the rooms, (different from the last time, I preferred the old room, much more rustic) the rooms look really clean now, spacious and comfortable. Will always stay here when I'm in Phuket. Best hotel at such an affordable price.

      Reviewed April 08, 2014

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      8.8
      Excellent
      Narasimha from Australia
      Couple
      Grand Jacuzzi Deluxe
      Stayed 5 nights in December 2017

      Excellent”

      This was our first trip to Thailand and after searching a lot had to pic Sugar Palm Grand Hillside hotel. Well after we stayed there felt it was the right decision. The hotel is very close to the beautiful Kata beach and the main street has lot of restaurants , money exchange , tourist agents and what not. however, once you are inside the resort it feels like you are in a different world . Very calm and beautiful . The infinity pools are a treat to the eyes and to relax. The room was tidy and clean bathrooms with very good shower. Room service everyday . We cannot complain any thing about this hotel. ( we did not try the hotel food ) .

      Reviewed January 08, 2018

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      9.3
      Exceptional
      Matthew from Canada
      Couple
      Grand Deluxe
      Stayed 2 nights in January 2009

      Modern Luxury”

      - contemporary style - clever use of unique building materials (concrete, metal and glass) - rain shower - oversized tub - flat screen t.v. - robes and slippers - helpful and friendly staff - bright room - clean room - comfortable bed - beautiful pool area
      - difficult to get up and down from your room

      The Sugar Palm Grand Hillside Hotel is a designer's dream with its contemporary style and clever use of concrete, metal and glass. It has all the modern conveniences of home you could wish for including a rain shower, oversized tub, and flat screen t.v. mounted on the wall. It's bright, clean, truly comfortable and makes you feel like a celebrity living in such high style. The one thing this extraordinary hotel has working against it is the extreme slope of the hillside it resides on. While being driven up to your room in a golf cart is fun when you first arrive, after a while the inconvenience of going up and down can become a hassle.

      Reviewed January 19, 2009

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      9.0
      Exceptional
      Annisa from Indonesia
      Couple
      Grand Deluxe
      Stayed 4 nights in December 2009

      The best Hotel in Kata Beach, Phuket”

      Good services, near from Kata Beach.. free of wife.. clean & beautiful rooms. A very satisfactory service and friendly service.
      a little tired to climb to the room..

      Sugar Palm Grand Hillside is the best hotel in the beach, very friendly service. Clean room, a large, suitable for family holidays or couples. Free wife in all areas of the hotel, swimming pool facilities are very much also complete with sauna. Interior room is very attractive, its location is very close to the beach .. close to the big budha. It's easy to find the restaurant because of its strategic location. It is also very close to the nightlife in Karon beach area. Close to shopping areas. So for the tourists who will vacation in phuket, I recommend staying at the hotel was the best.

      Reviewed December 23, 2009

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      10.0
      Exceptional
      CHATCHAI from Thailand
      Couple
      Grand Pool Access
      Stayed 3 nights in September 2012

      One of the best in Phuket. ”

      Nice, quiet area. Great for honeymooners or travellers who just wanna escape from the city.

      This is my 4th stay at Sugar Palm and they have maintained their standards since the first time my wife and I came to this place. We travel to Phuket regularly and have tried many different hotels but Sugar Palm Grand Hillside will still be our No.1 choice. Why? -Nice place with a nice price. -Rooms are big comparing to other hotels with similar pricing and room types. -Staffs are friendly and always ready to serve with a smile.

      Reviewed October 02, 2012

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      9.3
      Exceptional
      Mary from United States
      Family with teens
      Grand Pool Access
      Stayed 2 nights in April 2009

      Sugar Palm Grand Hillside”

      The pools were fantastic. We were in a poolside room. The bathroom had nice space. A big tub. Abig shower and sink. The staff was curtious and friendly. We bought the breakfast buffet. It was good. Also the resturant accross the street has great food at a low price. The room was very comfortable.
      The steep hill with a bit difficult access to the rooms; but they if asked will assist you up in the golf cart.

      This is a quaint hotel in Kata Beach in Phuket. Away from the business of most tourism along the beach. It is a great get-away to just relax at the pool or book a tour for the day. There is easy access to shopping and eating in Kata. When taking a mini bus or taxi from the airport remember to clarify "Sugar Palm Grand Hillside". There is one other Sugar Palm in Kata.

      Reviewed April 19, 2009

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      8.0
      Excellent
      Michele from Singapore
      Family with young children
      Grand Jacuzzi Deluxe
      Stayed 3 nights in June 2012

      Definitely recommend for young family or couples”

      In-room jacuzzi and pool access on nearly every level; multiple pools (11?!); proximity to beach

      A few qualifications first: 1. My husband and I are quite fussy travellers but on polar opposites; (a) He's one for great value and a real pain when it comes to room service; (b) While I look for front office service, hotel design and facilities (though I'm no snob), proximity to amenities and activities (namely the beach, shopping & supplies) We're not a particularly young couple but we have a young son (barely 3 years). This is my fifth trip to Phuket but my first in Kata. I highly recommend both Kata and Sugar Palm Grand! In fact I would return. The beach itself is of a much better quality, right down to the quality of the sand The hotel is not full-service but they managed to impress even my husband so kudos to their team. The catered breakfast buffet is pretty decent for what its worth. The Orchid Restaurant located across the hotel lobby (its mot part of Sugar Palm's mgmt) will cater to most of your requests (both Western and Thai) throughout the rest of the day til night, but for quality of food and service I recommend The Orchid located at Kata Noi instead. Very good price too (great value). I loved the room, and so did our son - he's fav being the jacuzzi on the balcony & pools. The room already accommodates an extra single bed in the room so I was a little disturbed that they charged us for the bed since toddlers stay and eat for free. Incidentally, the Sugar Palm Spa & Resort is just at the foot of the Hillside. And that slope, it is a bit of a effort but at 40+ and admittedly quite unfit, it really wasn't too much trouble. My other gripe is the button to call the lift - which serves 1st thru 4th levels - need to be changed or serviced. It's using a sensor system and has definitely lost sensitivity. You get many people tapping and tapping and tapping in increasing frustration. All in, we took up a promo on Agoda, a 3 -night stay; extended another 2 nights happily, would recommend and would return. Make of that w

      Reviewed July 14, 2012

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      10.0
      Exceptional
      Danijel from Croatia
      Couple
      Grand Pool Access
      Stayed 2 nights in December 2009

      Sugar Palm”

      Everything
      none

      Sugar Palm Grand Hillside was one of our best hotels in Thailand. Hotel is not on the beach, but I would't call this a weakness. It's close to center of Kata Beach nightlife and beach, but yet very quiet. We had a pool access room and it was worth the extra cost. Hotel staff is excellent, very helpful and polite. Hotel has a free WIFI and few computers in the lobby. Only thing that looked a bit strange is that there were no tiles in the bathroom, but the bathroom was pretty spacious with good amenities. Overall a great hotel!

      Reviewed January 02, 2010

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      10.0
      Exceptional
      Kelly from Australia
      Couple
      Stayed 3 nights in November 2010

      Modern hotel, great pool and friendly service”

      Really modern and provided alot, great pools
      Nothing

      We had a really great stay at the Sugar Palm Grand hillside hotel, we didn't want to leave. Very modern/trendy, well priced, luxurious, amazing views, great pools, comfortable bed, big shower, very friendly staff, very clean and well maintained. Will definately stay here next time we return - we have already recommended to alot of our friends. Couldn't rave enough about it... We enjoyed walking up the stairs around the pool to get to our room - good exercise to work off all the food.. :) Otherwise the lifts are good if you're feeling tired.

      Reviewed November 17, 2010

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      9.3
      Exceptional
      Eugene from Singapore
      Couple
      Grand Jacuzzi Deluxe
      Stayed 3 nights in July 2014

      Everything was simply amazing”

      Location, view and comfortable beds

      My stay at Sugar Palm Grand Hillside was beyond amazing. The location was great just a few minutes walk to the beach and there's mini marts all around that area. Hotel staffs were really helpful and friendly, last but not least the room were super clean with a comfortable king sized bed. For a hotel like this, its real value for money i would not mind staying for more than a week. It was also a great experience renting a bike to travel and explore Phuket, can't wait to head back for more stays in the future! Thumbs up for this wonderful hotel.

      Reviewed July 26, 2014

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      8.7
      Excellent
      Tony from Denmark
      Couple
      Grand Jacuzzi Deluxe
      Stayed 7 nights in February 2013

      Good value for money”

      Good location and helpful staff

      The hotel is nicely situated away from the main road between Kata and Karon but still very close to everything, 5 mins walk from Kata Beach and about 15 min walk to Kata Noi beach. We were on the 7th floor with a very nice view over the bay of Kata Beach. The interior/room is minimalistic but at the same time very nice in every way. Because of the way the hotel is built, up-hill, in terraces, I wouldn't recommend Sugar Palm Grand Hillside hotel for disabled people or families with children under 3 years of age.

      Reviewed February 25, 2013

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