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9.2

Exceptional
/10
(303 reviews)See what guests said
Breakfast2
Food & Dining1
View1
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Stockhouse Il Guardaroba

40 m

Filistrucchi Shop

70 m

Teatro Verdi

110 m

Le Mie Ceramiche

110 m

Chiesa dei Santi Simone e Giuda

110 m

Popular landmarks
Basilica of Santa Croce

180 m

Palazzo Vecchio

510 m

Piazza della Signoria

520 m

Cattedrale di Santa Maria del Fiore

540 m

Gallerie Degli Uffizi

610 m

Closest landmarks
Ars et Fides Firenze

170 m

Renessans

170 m

Libreria Delle Donne Bookshop

170 m

Calcio Storico

180 m

Piazza Santa Croce

180 m

Relais Santa Croce By Baglioni Hotels

"Wishing RSC the best and keep up the good work."

Oscar - March 29, 2019
Superior Double Relais Santa Croce By Baglioni Hotels
 Relais Santa Croce By Baglioni Hotels
Interior view Relais Santa Croce By Baglioni Hotels
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Relais Santa Croce By Baglioni Hotels

Via Ghibellina 87, Historical Center, Florence, Italy, 50122 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Historical Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gallerie Degli Uffizi. Rated with 5 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Room service [24-hour]

Value for money9.0
Distance to city center0.2 km
Location rating9.1
Nearest airportFlorence Airport (FLR)
Distance to airport6.1 km

Rooms available at Relais Santa Croce By Baglioni Hotels

Excellent
Room comfort & quality

8.9

Deluxe Double
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed
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Grand Deluxe
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 queen bed
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Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
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Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed and 1 single b...
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Da Verrazzano Royal Suite
...
  • Room size: 170 m²/1830 ft²
  • 2 bathrooms
  • 1 sofa bed & 1 king bed
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Superior Double
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Two-Bedroom Suite
...
  • Room size: 260 m²/2799 ft²
  • 3 bathrooms
  • 1 king bed & 1 sofa bed & 1...
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Family Room
...
  • Room size: 70 m²/753 ft²
  • 2 bathrooms
  • 2 king beds
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De Pepi Presidential Suite
...
  • Room size: 91 m²/980 ft²
  • Shower
  • 1 sofa bed & 1 king bed
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Junior Suite with Balcony
...
  • Room size: 37 m²/398 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Relais Santa Croce By Baglioni Hotels?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Relais Santa Croce By Baglioni Hotels?

Relais Santa Croce By Baglioni Hotels is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 65 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Relais Santa Croce By Baglioni Hotels also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Relais Santa Croce By Baglioni Hotels has a car park that's close to the hotel. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Florence with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Relais Santa Croce By Baglioni Hotels?

Wake up to a great buffet breakfast at Relais Santa Croce By Baglioni Hotels. Adults can enjoy breakfast offered with an additional charge of 28 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Relais Santa Croce By Baglioni Hotels?

Relais Santa Croce By Baglioni Hotels features an on-site restaurant for your dining convenience.

What is the smoking policy at Relais Santa Croce By Baglioni Hotels?

Relais Santa Croce By Baglioni Hotels does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Relais Santa Croce By Baglioni Hotels?

Florence Santa Maria Novella Railway Station is the closest train, metro, or bus station, about 1.3 km away from Relais Santa Croce By Baglioni Hotels.

What restaurants are nearby Relais Santa Croce By Baglioni Hotels?

Relais Santa Croce By Baglioni Hotels is located in Historical Center, famous for good restaurants such as Enoteca Pinchiorri Restaurant, Ristorante Mamma Rosa and Salamanca.

What popular shopping places are close to Relais Santa Croce By Baglioni Hotels?

Located in the Historical Center area, Relais Santa Croce By Baglioni Hotels is close to great shopping choices like Mercato Centrale - Central Market, Le Mie Ceramiche and FLO.

What are popular attractions near Relais Santa Croce By Baglioni Hotels?

Guests at Relais Santa Croce By Baglioni Hotels can easily visit Gallerie Degli Uffizi, Piazzale Michelangelo and Galleria dell'Accademia located in the Historical Center area.

What popular beaches are close to Relais Santa Croce By Baglioni Hotels?

Guests at Relais Santa Croce By Baglioni Hotels can easily visit Easy Living - Spiaggia sull'Arno in the Historical Center area.

What popular natural sightseeing spots are close to Relais Santa Croce By Baglioni Hotels?

Relais Santa Croce By Baglioni Hotels is located in the Historical Center area, which is famous for natural sightseeing destinations such as Giardino Torrigiani.

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Explore the neighborhood

What people love about Relais Santa Croce By Baglioni Hotels

  • 10

    Exceptional

    "Wishing RSC the best and keep up the good work."

    Oscar

    |

    March 29, 2019

  • 10

    Exceptional
    Staff 

    "The staff are very helpful and knowledgeable about the locale (where to eat, what to see), we quickly felt like local, hence it just felt like home."

    Oscar

    |

    March 29, 2019

  • 10

    Exceptional
    Breakfast

    "The breakfast is superb."

    Diana

    |

    July 18, 2018

Property ranking|Compared to 2,753 Florence properties
See all rankings
Value for money score
9/10
Service score
9.5/10
Cleanliness score
9.6/10
Room comfort score
8.9/10
Better than
99
%
of Florence properties
Better than
99
%
of Florence properties
Better than
99
%
of Florence properties
Better than
99
%
of Florence properties
Overall rating:

9.2

Exceptional
303 reviews
Cleanliness
9.6
Facilities
9.0
Location
9.1
Read all reviews >
More about Relais Santa Croce By Baglioni Hotels

More about Relais Santa Croce By Baglioni Hotels

Relais Santa Croce By Baglioni Hotels

See the best of Florence with a stay at Relais Santa Croce By Baglioni Hotels, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Florence is easy with a stay at Relais Santa Croce By Baglioni Hotels, just 610 m from Gallerie Degli Uffizi.
Relais Santa Croce By Baglioni Hotels provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire and shuttle services to help you get to where you want to go in Florence.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Relais Santa Croce By Baglioni Hotels include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with bottled water, instant coffee and mini bar in some rooms. Relais Santa Croce By Baglioni Hotels also provides a hair dryer and bathrobes in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Relais Santa Croce By Baglioni Hotels offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Visit the sights and local attractions of Florence during your stay at the hotel. Pose in front of Piazzale Michelangelo located 830 m away, and you can always show your friends the time you went to Florence. Whatever you may be looking to buy on your trip to Florence, chances are you'll find it at Mercato Centrale - Central Market located 1.0 km away.


Reasons to stay here

This hotel's food and dining score higher than 99% of accommodations in the city.
This hotel stands above the rest with a cleanliness score that beats 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Breakfast

4 mentions

Food & Dining

2 mentions

Housekeeping

2 mentions

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • On-site entertainment
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Daily newspaper
  • Desk
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Guelfi & Ghibellini

  • Cuisine: Italian
  • Menu: Buffet
Location
Via Ghibellina 87, Historical Center, Florence, Italy, 50122
Exceptional
Location

9.1

Airports

  • Florence Airport (FLR)
    6.1 km 28 min drive
  • Bologna Guglielmo Marconi Airport (BLQ)
    84.5 km

Public transportation

  • Florence Santa Maria Novella Railway Station
    1.4 km
  • Florence Campo di Marte Railway Station
    1.4 km

Hospital or clinic

  • Farmacia del Canto delle Rondini
    190 m

Shopping

  • Mercato Centrale - Central Market
    1.0 km

Convenience store

  • Carrefour Express
    440 m

Cash withdrawal

  • ATM
    90 m
What's nearby

Popular landmarks

  • Basilica of Santa Croce
    180 m
  • Palazzo Vecchio
    510 m
  • Piazza della Signoria
    520 m
  • Cattedrale di Santa Maria del Fiore
    540 m
  • Gallerie Degli Uffizi
    610 m
  • Piazza del Duomo
    640 m
  • Ponte Vecchio
    780 m
  • Galleria dell'Accademia
    780 m
  • Piazzale Michelangelo
    840 m
  • Mercato Centrale - Central Market
    1.0 km

Nearby landmarks

  • Stockhouse Il Guardaroba
    40 m
  • Filistrucchi Shop
    70 m
  • Teatro Verdi
    110 m
  • Le Mie Ceramiche
    110 m
  • Chiesa dei Santi Simone e Giuda
    110 m
  • Casa Buonarroti Museum
    110 m
  • Italianloves Shop
    120 m
  • FLO
    120 m
  • Scuola del Cuoio Shop
    140 m
  • Ars et Fides Firenze
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 1 year(s).

Infant 1-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee65 EUR
  • Distance from city center0.2 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)28 EUR
  • Daily Internet/Wi-Fi fee14 EUR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 24
  • Room voltage220
  • Year property opened1700

Reviews of Relais Santa Croce By Baglioni Hotels from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.6
Facilities9.0
Location9.1
Room comfort and quality8.9
Service9.5
Value for money9.0
High score for Florence
Rating
9+ Exceptional (23)
8-9 Excellent (5)
7-8 Very Good (7)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (17)
Jun - Aug (5)
Sep - Nov (5)
Dec - Feb (9)
All guests (51)
All room types
All languages

Show reviews that mention 

Showing 36 verified guest comments
12
10.0
Exceptional
Ronen from United States
Solo traveler
Deluxe Double
Stayed 1 night in June 2017

Historic Elegance in the heart of florence ”

The entire team at relais Santa Croce was outstanding. They exceeded every expectation one could possibly have while on a trip. The room was extremely clean with excellent views of Santa Croce. The window opened like a large balcony and the wind flowed in naturally set to a picturesque setting of organic Firenze life. The GM Marco placed a special invitation for a classical concert that the hotel was hosting with an opera singer and guitarist. It was splendid and the entire atmosphere of the hotel is one of taste, character, elegance and class. I recommend wholeheartedly.

Reviewed June 28, 2017

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9.6
Exceptional
Clive from United Kingdom
Couple
Deluxe Double
Stayed 2 nights in May 2017

A Real Touch of Class in a Soellbinding City”

The Santa Croce displayed a high level of professionalism, good manners and customer service from the moment we stepped in till the time we had to leave. Our room was immaculate and very well appointed. The public rooms in the hotel need to be seen to be believed. We felt as though we were staying in one of the opulent palaces Florence is so famous for. Its location was ideal for us being easy to find by car even in the historic district. All major Florentine attractions and 'big names ' are a short walk away through the delightful alleyways and thoroughfares of Florence. We were pleased to be close enough to the attractions but removed from the bustle and noise of the direct centre. In conclusion, a five star hotel that deserves every one of those stars.

Reviewed May 31, 2017

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10.0
Exceptional
Oscar from Indonesia
Couple
Deluxe Double
Stayed 3 nights in March 2019

Your (arguably better) home away from home”

Florence was the first stop on my honeymoon trip, and I couldnt be happier that I went with Relais Santa Croce (RSC) for the accommodation. When I told them that the missus and I were there for the honeymoon, boy did they made sure its a memorable stay for us. The staff are very helpful and knowledgeable about the locale (where to eat, what to see), we quickly felt like local, hence it just felt like home. The personal handwritten note from the manager of the establishment and help from the staff (Dorina, to name one of the many) are one of the highest level of hospitality I have ever experienced. Wish I could take their warm hospitality with me to brace the colder Paris. Wishing RSC the best and keep up the good work. Regards, Oscar, H.

Reviewed March 29, 2019

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10.0
Exceptional
Diana from United States
Couple
Junior Suite
Stayed 3 nights in July 2018

I dont have enough superlatives!”

From the minute we arrived at this gorgeous hotel and were greeted by the extremely friendly staff, we loved it! We had the most gorgeous room with a little balcony and a view over Florence and we walked absolutely everywhere easily. The breakfast is superb.. the finest we have had on this trip and it truly deserves its 5 stars in every way. I would recommend this beautiful former palace which has been updated into a gorgeous modern hotel, to anyone. We can’t wait to go back!

Reviewed July 18, 2018

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7.6
Very good
Chee from Singapore
Couple
Deluxe Double
Stayed 4 nights in March 2016

The grandeur of the hotel and service of the staff caught my attention, but the hotel was quite run down”

I had mostly good experience with the hotel except a few mishaps. The hotel staff's service was excellent, it was home to a Michelin 3 Star restaurant and they even had a steam bath inside the room. The room was very dimly lit, the heater was leaking water, and the hot flask tripped, which tripped the entire room's electricity, and spoiled the fridge and my iPhone charger cable (my only one btw). Luckily the hotel manager gave me a spare iPhone cable. Most of the staff showed me utmost respect and courtesy except one blond young chap who worked during the night shift. When I first came back at night, he did not open the door for me and looked at me with disbelief. Bearing in mind I like to dress very casually like jean or short plus polo T (it was quite a warm spring in Florence as well). When he saw my hotel room keys then he reluctantly opened the door for me, but not before passing some remarks in Italian to his colleague (not sure what he said, but the tone wasn't nice. May be I think too much but it was rude to whisper when a guest walked past, no?). Further, another night I went out to purchase sandwich at a nearby shop, and again, he looked at me in disbelief when I came back with a cheap sandwich in my hands (of course I was in short and T-Shirt). To be honest, I had dined in Enoteca Pinchiorri, and could afford to dine there every night if I want to. I felt his attitude can be improved by a huge margin. That said, the rest of the staff were excellent. From opening the doors promptly, helping us with luggage, confirming our tours and so on.

Reviewed May 08, 2016

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9.0
Exceptional
Kristi from Indonesia
Group
Deluxe Double
Stayed 1 night in April 2013

Awesome”

Cleanliness, Great Staff, Great Hotel

It was really good. The hotel does not have many small rooms, the building has it's own history, great staff and very attentive. They asked us where we wanted to go around Florence and they actually suggested and helped us book our tickets to go sightseeing and it did saved us a lot of time because the line for tickets were very long.

Reviewed April 25, 2013

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7.7
Very good
David from Switzerland
Solo traveler
Deluxe Double
Stayed 1 night in February 2015

Centrally located historical hotel”

Location, rooms, salons

This hotel is located in walking distance from the main touristic sites of Florence. It occupies a historic building, and has a number of beautiful salons with historic furniture. While the hotel bills itself as a five-star venue, I found the service surprisingly weak. For instance, I found that all spoons were gone at the breakfast buffet, and when I asked a waitress for one, it took her a full ten minutes to bring it. Similarly, the reception told me that the doorman would call a taxi, but the doorman was nowhere to be found.

Reviewed February 09, 2015

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8.0
Excellent
Tze from France
Couple
Grand Deluxe
Stayed 3 nights in December 2014

Charming, elegant and private”

Love the smoking room. Calm and quiet environment- suitable for couples on holidays. Warm and cosy - like you stay in your friend's private residence.

We have a lovely holidays in Florence and an enjoyable stay in this hotel. Food is good and staff are very helpful. Even though we had to walk a bit to the city center, it was good exercise after a heavy meal. The 3 Michelin stars restaurant next door is great but we also enjoyed the relaxed atmosphere in the hotel's restaurant.

Reviewed December 22, 2014

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10.0
Exceptional
Yu from Hong Kong SAR, China
Couple
Superior Double
Stayed 3 nights in October 2011

Great great service very personalised. ”

Great location, great service staff

We checked in to stay for 4 nights, super good location on a quite street near the ufizzi. Their service is impressive, very attentive concierge, the housekeeping was super efficient, they literally checked and make up my room few times a day whenever i leave the hotel. The details of every part of the facility, amenities are done perfect (ie. soft mint scent on bath towels). The restaurant was also very nice and reasonable priced. Worth every penny.

Reviewed October 17, 2011

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9.6
Exceptional
Andreas from Sweden
Family with young children
Grand Deluxe
Stayed 8 nights in May 2017

Top notch hotel”

Top notch hotel in central Florence. Only thing I missed was a gym and a spa. The staff was absolutely fantastic.

Reviewed May 29, 2017

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7.3
Very good
Fred from United States
Business traveler
Stayed 1 night in July 2010

Definitely Not a Five Star Property”

The beautiful architecture and excellent location
Staff could care less about the guests. Also internet does not work in the room. No bellman at front door.

For a supposed luxury five star property, I was extremely let down. When I arrived mid-afternoon, no was at the door to greet me and help with my luggage. Also, the Front Desk Clerk was arrogant and gossiped with the Manager in front of me while ignoring me standing there to check in. Also, I asked her twice to reserve me a car to the airport and she forgot and I had no transportation. Also, the internet did not work in the room. A beautifully restored place, but really unsuited for a business traveler. With all of the options in Florence, stay away from this property.

Reviewed July 07, 2010

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8.3
Excellent
Clare from Singapore
Couple
Stayed 3 nights in October 2012

Beautiful hotel with great service staff”

Spacious rooms. Excellent service. Gorgeous building.

We love the look of the hotel the moment we stepped in. Check-in was a breeze. Service staff were excellent and especially note-worthy was Barbara who was always ready to help with a smile, from dishing out excellent restaurant recommendations to booking our train tickets, shuttle service and booking of our hotels. Rooms and bathrooms were spacious and clean. Location was great as well - a 10-minute walk to the Duomo. Would definitely revisit.

Reviewed November 15, 2012

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10.0
Exceptional
Joseph from United States
Couple
Deluxe Double
Stayed 5 nights in March 2018

Exceptional”

What a wonderful hotel. It truly deserves its 5 stars. From morning breakfast to tea, drinks, dinner & night cap the service & hospitality was extraordinary. Added plus it is right next to what we consider the top ristorante in the whole world - Enoteca Pinchiorri - 3 Star Michelin.

Reviewed March 27, 2018

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9.3
Exceptional
STEVEN from United States
Couple
Junior Suite
Stayed 4 nights in November 2015

Bad nights sleep”

Location, service and design

The mattress was really hard and the sheets were scratchy. They did add a topper after our request but I feel a five star hotel should have a really comfortable bed and soft sheets.

Reviewed November 23, 2015

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8.3
Excellent
Glenn from United Kingdom
Couple
Deluxe Double
Stayed 4 nights in March 2015

Gem”

Staff,public rooms, character

Enjoyable stay. Staff were excellent, room was a little dark and had no view which was disappointing. Breakfast was OK but not 5 star. Public rooms were fantastic as you would expect in a former palace

Reviewed April 02, 2015

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9.2
Exceptional
Rosie from Australia
Couple
Deluxe Double
Stayed 4 nights in December 2016

Beautiful Hotel”

Our room was beautiful and clean. Some staff were great others not too friendly.

Reviewed January 15, 2017

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8.0
Excellent
Giri from United Kingdom
Couple
Grand Deluxe
Stayed 2 nights in April 2015

Staff superb, location great and got upgraded”

Staff, Location, Room

Staff were great and were upgraded on arrival to a suite. Room was excellent and location great. Let down was the limited breakfast spread and quality of food. Would recommend to stay.

Reviewed May 04, 2015

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9.0
Exceptional
Jonathan from United Kingdom
Couple
Grand Deluxe
Stayed 2 nights in September 2014

Great character ”

The hotel has real history that has been restored and captured in the hotel refurbished rooms. The staff were very helpful.

We thoroughly enjoyed our stay. The only negative comment is the need to Pay 14 Euro a day for wifi!!!

Reviewed October 03, 2014

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10.0
Exceptional
Afshin from Italy
Family with young children
Deluxe Double
Stayed 4 nights in May 2016

By far the best hotel in Florence!”

The most friendly and helpful staff I've encountered. Beautiful palace. Excellent location.

Reviewed June 05, 2016

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10.0
Exceptional
ellen from Canada
Group
Deluxe Double
Stayed 2 nights in May 2017

We loved the location, the ambience and the decor”

How helpful everyone was. Appreciated the music during the day

Reviewed May 31, 2017

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12
This is a popular property. Don't miss out!

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