Experience Luxury and Convenience at Grand Millennium Kuala Lumpur Hotel
Welcome to the Grand Millennium Kuala Lumpur Hotel, a 5-star haven nestled in the heart of Kuala Lumpur, Malaysia. With its ideal location, luxurious accommodations, and impeccable service, this hotel is the perfect choice for both business and leisure travelers.
Featuring 468 elegantly designed rooms and suites, Grand Millennium Kuala Lumpur Hotel offers a comfortable and stylish retreat for every guest. Each room is thoughtfully furnished with modern amenities and boasts stunning views of the city skyline. Whether you are traveling alone, with a partner, or with your family, you will find the perfect accommodation to suit your needs.
Check-in at Grand Millennium Kuala Lumpur Hotel begins at 3:00 PM, allowing you to start your stay at your convenience. The hotel's proximity to the airport, with a travel time of just 45 minutes, ensures a hassle-free journey for those arriving by air. Additionally, the hotel is conveniently located just 1 kilometer away from the city center, placing you within easy reach of Kuala Lumpur's vibrant attractions and bustling business district.
When it's time to bid farewell to this luxurious retreat, check-out is until 12:00 PM, giving you ample time to prepare for your departure. Furthermore, families traveling with children between the ages of 2 to 11 will be delighted to know that this hotel offers a child policy that allows young ones to stay free of charge. With its family-friendly amenities and warm hospitality, Grand Millennium Kuala Lumpur Hotel ensures a memorable stay for guests of all ages.
Indulge in the ultimate luxury and convenience at Grand Millennium Kuala Lumpur Hotel. From its well-appointed rooms to its prime location, this hotel offers a truly unforgettable experience. Book your stay today and discover the perfect blend of comfort and sophistication in the heart of Kuala Lumpur.
Unwind and Indulge in the Entertainment Facilities at Grand Millennium Kuala Lumpur Hotel
At Grand Millennium Kuala Lumpur Hotel, guests are invited to experience a world of entertainment and relaxation. Whether you are looking to shop, socialize, or pamper yourself, this hotel offers a range of facilities to cater to your every need.
For those who love retail therapy, the hotel boasts an array of shops where you can indulge in some retail therapy. From fashion boutiques to souvenir stores, there is something for everyone. After a day of shopping, head to the bar to unwind with a refreshing drink and enjoy the lively atmosphere.
If you're in need of some self-care, the hotel's salon is the perfect place to get a stylish haircut or a rejuvenating beauty treatment. Alternatively, treat yourself to a relaxing massage at the spa or unwind in the sauna. For bookworms, the library offers a peaceful retreat where you can curl up with a good book. Additionally, the shared lounge/TV area provides a cozy space to socialize and catch up on your favorite shows. With such a wide range of entertainment facilities, Grand Millennium Kuala Lumpur Hotel ensures that every guest can find their own slice of paradise.
Stay Active and Energized at Grand Millennium Kuala Lumpur Hotel
At Grand Millennium Kuala Lumpur Hotel, staying active and energized during your stay is made easy with a range of top-notch sports facilities. Whether you are a fitness enthusiast or simply looking to unwind, this hotel has something for everyone.
Step into the well-equipped fitness center, available 24 hours a day, and push your limits with state-of-the-art equipment. From cardio machines to weightlifting stations, you'll find everything you need to maintain your fitness routine. The fitness center is complimentary for all guests, ensuring that you can stay in shape without any additional costs.
If you prefer to exercise outdoors, head to the hotel's inviting outdoor pool. Take a refreshing dip in the crystal-clear waters or simply relax on a sun lounger by the poolside. The pool area also features a poolside bar, where you can enjoy a refreshing drink or indulge in delicious snacks while soaking up the sun. Whether you're swimming laps or lounging poolside, the outdoor pool offers the perfect setting to unwind and recharge.
Convenience Facilities at Grand Millennium Kuala Lumpur Hotel
At Grand Millennium Kuala Lumpur Hotel, guests can enjoy a range of convenient facilities that enhance their stay. The hotel offers 24-hour room service, ensuring that guests can indulge in delicious meals or snacks at any time of the day or night. The laundry service provided by the hotel allows guests to have their clothes cleaned and pressed without any hassle, making their stay even more comfortable.
For added convenience, the hotel offers safety deposit boxes where guests can securely store their valuables. The concierge service is available to assist guests with any queries or requests they may have, ensuring a seamless and enjoyable stay. Wi-Fi is available in public areas, allowing guests to stay connected and browse the internet effortlessly. Additionally, the hotel provides a designated smoking area for guests who prefer to smoke.
Guests who book executive rooms or suites have exclusive access to the executive lounge, where they can enjoy complimentary refreshments and snacks. Free Wi-Fi is available in all rooms, ensuring that guests can stay connected and work or relax in the comfort of their own space. The hotel also offers services such as dry cleaning, express check-in/check-out, and luggage storage, making it convenient for guests to manage their travel arrangements. With daily housekeeping, guests can expect a clean and tidy room throughout their stay.
Convenient Transport Facilities at Grand Millennium Kuala Lumpur Hotel
At Grand Millennium Kuala Lumpur Hotel, we understand the importance of hassle-free transportation for our guests. Whether you are arriving from the airport or planning to explore the vibrant city of Kuala Lumpur, our transport facilities are designed to meet your needs.
Start your journey with ease by taking advantage of our airport transfer service. Our friendly and professional staff will ensure a smooth and comfortable ride from the airport to the hotel, allowing you to relax and unwind from the moment you arrive.
If you are looking to explore the city and its surrounding attractions, our hotel offers tours to popular destinations. Let our knowledgeable guides take you on an unforgettable journey, providing insights and recommendations along the way.
For guests with their own vehicles, we provide convenient valet parking and a spacious car park onsite. Our self-parking option is also available, with the added benefit of free parking. However, please note that car park charges may apply for certain periods.
If you prefer the flexibility of driving yourself, our car hire service is at your disposal. Choose from a range of well-maintained vehicles and explore Kuala Lumpur at your own pace.
Alternatively, our taxi service is readily available for quick and convenient transportation to your desired destinations. Our staff will be more than happy to assist you in arranging a taxi service that suits your needs.
At Grand Millennium Kuala Lumpur Hotel, we strive to make your stay as comfortable and convenient as possible. Our comprehensive transport facilities ensure that you can travel with ease, whether it's for business or leisure.
Luxurious Room Facilities at Grand Millennium Kuala Lumpur Hotel
Grand Millennium Kuala Lumpur Hotel offers a range of luxurious room facilities to ensure a comfortable and enjoyable stay for every guest. Each room is equipped with air conditioning, providing a cool and refreshing atmosphere to escape the tropical heat of Kuala Lumpur. Guests can indulge in ultimate relaxation with the plush bathrobes provided, perfect for unwinding after a long day of exploring the city.
For entertainment, guests can enjoy a selection of in-house movies on the television in their room. Whether it's catching up on the latest blockbusters or enjoying a quiet night in, there is something for everyone. The rooms also come with a hairdryer, ensuring that guests can easily style their hair before heading out to explore the vibrant city.
To keep guests refreshed, each room is stocked with a mini bar, offering a variety of beverages and snacks. Guests can also enjoy their favorite shows with the satellite/cable TV provided. Additionally, a refrigerator is available for guests to store their own drinks and snacks.
With these exceptional room facilities, Grand Millennium Kuala Lumpur Hotel aims to provide a memorable and comfortable stay for every guest, ensuring that they have everything they need for a truly enjoyable experience.
Indulge in a Culinary Delight at Grand Millennium Kuala Lumpur Hotel
At Grand Millennium Kuala Lumpur Hotel, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities available, you are spoilt for choice when it comes to satisfying your culinary cravings.
Start your day with a scrumptious breakfast buffet at the hotel's coffee shop, where you can indulge in a wide selection of local and international delicacies. Whether you prefer a hearty continental breakfast or a traditional Malaysian breakfast, the coffee shop has something for everyone.
For lunch and dinner, head to the hotel's restaurant, where you can enjoy a diverse menu of mouthwatering dishes. From local Malaysian favorites to international cuisines, the restaurant offers a culinary journey that will delight even the most discerning palate. With its elegant ambiance and attentive service, dining at the restaurant is a truly memorable experience.
If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service available at the hotel. Whether you're craving a late-night snack or a full-course meal, the room service menu offers a wide variety of options to satisfy your cravings.
For those who enjoy outdoor dining, the hotel also offers BBQ facilities where you can grill your own delicious meal while enjoying the beautiful views of Kuala Lumpur. And if you have any dietary restrictions, the hotel also has a halal restaurant that serves authentic halal dishes.
With its diverse dining facilities, Grand Millennium Kuala Lumpur Hotel ensures that every meal is a culinary delight that will leave you wanting more.
Luxurious and Spacious Rooms at Grand Millennium Kuala Lumpur Hotel
Experience the epitome of comfort and elegance at Grand Millennium Kuala Lumpur Hotel. With a range of thoughtfully designed rooms to choose from, you are guaranteed a luxurious stay in the heart of Kuala Lumpur.
Indulge in the Classic Rooms, featuring a choice of one king bed, one queen bed, or two single beds, all spread across a generous 40 square meters of space. For those seeking an elevated experience, the Club Rooms offer the same spaciousness with the added benefit of exclusive access to the Club Lounge.
Looking for something extra special? The Deluxe Rooms boast a variety of configurations, including one king and single bed, one queen bed, or two single beds, ensuring a comfortable stay for every guest. And for those seeking the ultimate indulgence, the Executive Suite offers 80 square meters of pure luxury, complete with a king bed and a separate living area.
By booking your stay at Grand Millennium Kuala Lumpur Hotel through Agoda, you can enjoy the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can compare prices, read reviews, and book your preferred room type in just a few clicks. Rest assured that you are getting the best deal for your stay, allowing you to focus on enjoying all that this exceptional hotel has to offer.
Experience the Vibrant Energy of Bukit Bintang
Located in the heart of Kuala Lumpur, Malaysia, the Grand Millennium Kuala Lumpur Hotel offers guests the perfect base to explore the bustling district of Bukit Bintang. Known as the city's entertainment and shopping hub, Bukit Bintang is a vibrant neighborhood that offers an array of attractions and experiences.
Indulge in a shopping extravaganza at the iconic Pavilion Kuala Lumpur, a premier shopping destination that houses a wide range of international luxury brands and local boutiques. Immerse yourself in the lively atmosphere of Jalan Alor, a bustling street known for its diverse range of local street food stalls. From sizzling satay to mouthwatering noodles, Jalan Alor is a food lover's paradise.
For those seeking a cultural experience, explore the nearby Central Market, a historic landmark that showcases Malaysian arts and crafts. Discover traditional batik prints, intricate jewelry, and unique souvenirs that make for perfect mementos of your trip. After a day of exploration, unwind at one of the many trendy cafes or rooftop bars in the area, where you can enjoy breathtaking views of the city skyline.
With its vibrant energy and endless entertainment options, Bukit Bintang is a must-visit destination for travelers looking to immerse themselves in the heart of Kuala Lumpur. Stay at the Grand Millennium Kuala Lumpur Hotel and experience the best of this dynamic neighborhood right at your doorstep.
Convenient Transportation Options from Kuala Lumpur Airports to Grand Millennium Kuala Lumpur Hotel
Located in the vibrant Bukit Bintang area of Kuala Lumpur, Grand Millennium Kuala Lumpur Hotel offers a luxurious and convenient stay for both business and leisure travelers. Getting to the hotel from the nearby airports is a breeze, thanks to the various transportation options available.
If you are arriving at Kuala Lumpur International Airport (KLIA), the fastest and most convenient way to reach the hotel is by taking a taxi or a ride-hailing service. The journey typically takes around 45 minutes, depending on the traffic conditions. Alternatively, you can also opt for the KLIA Express train, which provides a direct connection from the airport to KL Sentral, the city's main transportation hub. From KL Sentral, you can easily transfer to the monorail or LRT (Light Rail Transit) to reach Bukit Bintang, where the hotel is located.
For those arriving at Sultan Abdul Aziz Shah Airport, also known as Subang Airport, the most convenient option is to take a taxi or a ride-hailing service directly to the hotel. The journey usually takes around 30 minutes, depending on the traffic conditions. If you prefer public transportation, you can take the LRT from Subang Jaya station to KL Sentral, and then transfer to the monorail or LRT to reach Bukit Bintang.
No matter which airport you arrive at, reaching Grand Millennium Kuala Lumpur Hotel is a hassle-free experience with multiple transportation options at your disposal. This allows you to start your stay in Kuala Lumpur with ease and convenience, ready to explore all the attractions and delights that the city has to offer.
Exploring the Vibrant Surroundings of Grand Millennium Kuala Lumpur Hotel
Situated in the heart of Kuala Lumpur, Grand Millennium Kuala Lumpur Hotel offers a prime location with a plethora of exciting landmarks and attractions just a stone's throw away. Immerse yourself in the vibrant atmosphere of Jalan Alor, a bustling street known for its mouth-watering street food stalls and local delicacies. Indulge in a culinary adventure as you sample a wide array of dishes, from sizzling satay skewers to aromatic noodles and refreshing tropical fruits.
For thrill-seekers, Berjaya Time Square Theme Park is a must-visit destination. Just a short stroll from the hotel, this indoor amusement park offers a thrilling experience with its exciting rides, games, and entertainment options suitable for visitors of all ages. Whether you're a fan of roller coasters, arcade games, or simply want to have a fun-filled day with your family, the theme park guarantees an unforgettable time.
If you're in the mood for some retail therapy, Bintang Walk is the place to be. This vibrant shopping district is home to an array of international brands, trendy boutiques, and stylish malls. Explore the latest fashion trends, browse through unique handicrafts, or indulge in some luxury retail therapy. After a day of shopping, unwind at one of the many cafes or restaurants lining the street, offering a variety of cuisines to satisfy your cravings.
For a dose of culture and entertainment, the Museum of Illusions is a must-visit attraction. Immerse yourself in a world of optical illusions, mind-bending exhibits, and interactive installations that will challenge your perceptions and captivate your imagination. Get ready to snap some Instagram-worthy photos as you explore the museum's mind-boggling displays.
After a day of exploring, wind down at Bangkok Jazz, a popular jazz club located nearby. Enjoy the soulful melodies and live performances by talented musicians, while sipping on your favorite cocktail. The cozy and intimate ambiance of the club makes it a perfect spot for a night out with friends or a romantic evening.
With its central location, Grand Millennium Kuala Lumpur Hotel offers easy access to a multitude of attractions, ensuring a memorable stay filled with excitement and cultural experiences.
Convenient Public Transport Stations near Grand Millennium Kuala Lumpur Hotel
Located in the heart of Kuala Lumpur, Grand Millennium Kuala Lumpur Hotel offers easy access to various public transport stations. Imbi Monorail Station is just a short walk away, providing guests with a convenient way to explore the city. Pasar Rakyat Bus Terminal is also nearby, offering a wide range of bus routes to different parts of Kuala Lumpur.
For those looking to travel further, Hang Tuah, SBK15 Muzium Negara, and SBK20 Tun Razak Exchange MRT stations are within close proximity to the hotel. These stations are part of the city's efficient Mass Rapid Transit (MRT) system, allowing guests to easily reach popular attractions and business districts. Additionally, SBK18A Bukit Bintang and MR4 Hang Tuah LRT stations are also nearby, providing even more options for getting around.
Whether guests prefer to travel by monorail, bus, or MRT, Grand Millennium Kuala Lumpur Hotel's strategic location ensures that they can easily navigate the city and make the most of their stay in Kuala Lumpur.
A Culinary Haven in the Heart of Kuala Lumpur
Grand Millennium Kuala Lumpur Hotel is surrounded by a vibrant dining scene, offering guests an array of culinary delights just steps away from their doorstep. From authentic Japanese cuisine at THE TOKYO RESTAURANT to the trendy coffee culture at Vcr, there is something to satisfy every palate. For those seeking a taste of local flavors, Serai Pavilion KL and Bijan Bar & Restaurant are must-visit destinations, serving up traditional Malaysian dishes with a modern twist. Craving Middle Eastern cuisine? Look no further than Halab Gate Shawarma and Damascus Bukit Bintang, where you can indulge in aromatic spices and succulent kebabs. For a truly unique dining experience, head to Lot 10 Hutong Food Court, a bustling food paradise offering an extensive selection of Malaysian street food. After a satisfying meal, unwind at Havana Bar & Grill or Burger on 16, where you can enjoy refreshing beverages and delectable bites. With Tarbush Restaurant also nearby, guests can savor the flavors of Lebanon without leaving the hotel's vicinity. Whether you're a food lover or simply looking for a memorable dining experience, Grand Millennium Kuala Lumpur Hotel's surrounding restaurants are sure to leave you craving for more.
Shop 'til you drop at Kuala Lumpur's premier shopping landmarks
Located in the heart of Kuala Lumpur, Grand Millennium Kuala Lumpur Hotel is surrounded by a plethora of shopping landmarks that cater to every shopaholic's dream. Just steps away from the hotel, you'll find Teratai, a charming boutique that offers a wide range of unique clothing and accessories. For those looking for exquisite jewelry, Kelvin Gems is a must-visit, showcasing an exquisite collection of gemstones and diamonds. Just a short walk away is Lot 10 Mall, a shopper's paradise with a vast array of international and local brands to choose from. Art Seni is another nearby destination that showcases stunning art pieces and handicrafts, perfect for those looking to bring back a piece of Malaysian culture. Fahrenheit 88 Shopping Mall is also within reach, offering a mix of high-end fashion, electronics, and dining options. If you're in need of luxury skincare and fragrances, Escentials is the place to go. Ayurvedium is a wellness store that specializes in Ayurvedic products, providing a unique shopping experience. For those interested in Malaysian batik, Jadi Batek Gallery is a must-visit, showcasing intricate designs and offering workshops for visitors. Lastly, Craft Complex (Kompleks Budaya Kraf) is a haven for art enthusiasts, featuring traditional Malaysian crafts and souvenirs. With such a diverse range of shopping landmarks, Grand Millennium Kuala Lumpur Hotel is the perfect base for a memorable shopping spree in Kuala Lumpur.
Unbeatable Value: Experience Luxury at an Affordable Price at Grand Millennium Kuala Lumpur Hotel
Indulge in the ultimate luxury experience without breaking the bank at Grand Millennium Kuala Lumpur Hotel. With an average room price of just $113, this five-star hotel offers unbeatable value for money in the heart of Kuala Lumpur. Compared to the average price of a hotel room in the city, which stands at $58, Grand Millennium Kuala Lumpur Hotel provides a truly exceptional deal for travelers seeking a memorable stay.
At Grand Millennium Kuala Lumpur Hotel, you can expect nothing less than world-class amenities and impeccable service. From the moment you step into the elegant lobby, you will be greeted by a warm and welcoming atmosphere. The spacious and well-appointed rooms are designed with your comfort in mind, featuring modern furnishings, plush bedding, and stunning city views. Whether you are traveling for business or leisure, the hotel's extensive range of facilities, including a state-of-the-art fitness center, rejuvenating spa, and exquisite dining options, will cater to your every need.
Don't miss out on the opportunity to experience luxury at an affordable price. Book your stay at Grand Millennium Kuala Lumpur Hotel today and enjoy an unforgettable stay in the vibrant city of Kuala Lumpur.
Exceptional Location, Friendly Staff, and Great Value
Grand Millennium Kuala Lumpur Hotel has received rave reviews from its guests, who have praised the hotel's exceptional location, friendly staff, and great value for money. Guests have mentioned that the hotel's location is perfect, with easy access to popular attractions and convenient transportation options. The staff at the hotel have been described as very friendly and helpful, going above and beyond to ensure a pleasant stay for guests. Many guests have expressed their intention to return to the hotel in the future, highlighting their satisfaction with the overall experience. The hotel's cleanliness and spacious rooms have also been commended, making it a highly recommended choice for travelers. Additionally, guests have enjoyed the delicious breakfasts and the fabulous happy hour with free drinks and nibbles. Grand Millennium Kuala Lumpur Hotel truly offers a fantastic experience with its excellent location, friendly staff, and great value for money.
A Grand Experience Awaits at Grand Millennium Kuala Lumpur Hotel
Discover a hotel that consistently receives positive customer ratings at the Grand Millennium Kuala Lumpur Hotel. With an overall rating of 8.6, this hotel offers an exceptional experience that guests rave about. From the moment you step into the elegant lobby, you'll be greeted by a warm and attentive staff who are dedicated to ensuring your stay is nothing short of extraordinary.
One of the standout features of this hotel is its prime location, earning an impressive rating of 9.5. Situated in the heart of Kuala Lumpur, guests have easy access to the city's top attractions, shopping malls, and vibrant nightlife. Whether you're a leisure traveler looking to explore the iconic Petronas Twin Towers or a business traveler seeking convenience, the Grand Millennium Kuala Lumpur Hotel puts you right in the center of it all.
The hotel's facilities also receive high praise, with a rating of 8.4. From the well-equipped fitness center to the luxurious spa, guests have access to a range of amenities that cater to their every need. Whether you're looking to unwind after a long day of exploring the city or stay active during your stay, the Grand Millennium Kuala Lumpur Hotel has you covered.
With a rating of 8.3 for comfort, guests can expect a restful and rejuvenating stay. The spacious and elegantly appointed rooms offer a tranquil retreat from the bustling city outside. Sink into plush bedding, enjoy modern amenities, and take in breathtaking views of the city skyline. The hotel's commitment to providing a comfortable stay is evident in every detail.
At the Grand Millennium Kuala Lumpur Hotel, the staff's performance is consistently praised, with a rating of 8.4. From the moment you arrive until the time you check out, the friendly and professional staff go above and beyond to ensure your needs are met. Whether it's providing recommendations for local attractions, assisting with transportation arrangements, or delivering impeccable service at the on-site restaurants, the staff's dedication to excellence shines through.
Overall, the Grand Millennium Kuala Lumpur Hotel is a top choice for travelers seeking a grand experience in Kuala Lumpur. With its exceptional ratings for value, facilities, cleanliness, location, comfort, and staff performance, this hotel guarantees a memorable stay that exceeds expectations. Book your stay today and indulge in the luxurious comforts and impeccable service that await you at the Grand Millennium Kuala Lumpur Hotel.
Good location, pleasant stay”
First time staying in this property when traveling to KL. This property is highly recommended and I shall be staying in the hotel again for my next visit. Considered a luxurious hotel, having quite a good stay for my 10 days' holiday in KL. Parking was not free of charge for guest, spend quite a lot of money for parking as I go in and out from hotel several times in a day. When I reached this hotel, I checked into a room which was faulty and I was so shocked with the room condition. Since I checked in late, after midnight, I did not contact the front desk and wait for the next day, yes, this is my biggest mistake I have made. The second mistake I made was I try to clean the room on my own and killed all the insects crawling in that room. I should direct contact the front desk and ask the duty manager to inspect the room. Though I took pictures and videos, it still could not be treated as proof. I understand this, as there are many dishonest guests who try to fool the hotel. I have a terrible stay for my first night, afraid the insects will crawl into my ears and bite me. The next day, I complain it to the duty manager, at that time I just realize my mistakes. Anyway, the duty manager is very professional, she sent some staffs to inspect my room. Luckily there were still something to prove my complaint that time, thanks to the insects which survived my attack. Immediate action was taken, I was given another room. Anyway, I need to complain this !! They may have come out with solution earlier, but they never informed me the outcome, I have to wait and suffer in the room until evening without any news and update until I call to ask the front desk. Gosh, it really spoilt my mood and waste my time !! Management should look into this seriously !! Anyway, after the room change, I just can feel the vast difference !! Yes, this is what we call a luxurious hotel. Though I am not staying in the suite room, but that room is sufficient for me to call it a 5 star hotel. I have a pleasant stay after that. Hope hotel management will continue to maintain the hotel well and become the preferred hotel for all. The only setback is there are some staffs who need further training to become more professional to handle guests. Most of the staffs are very good, but still there a few who are not professional and spoilt the image of the hotel. Hotel management should not ignore those problematic staffs but to take stern action on them. With proper procedures, hotel management can just get rid of those staffs, sack them but follow the proper procedure. Get others who are more professional and passionate staffs. I believe, this hotel will become the preferred hotel in KL, like other Millenium hotel in other countries. Next time I visit KL, Grand Millennium, will be my first choice in my list !!!
Dear Wee, Warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. I understand the service you received was below expectations and I am sorry that we missed the mark on this occasion. I also note that the room condition negatively affected your overall satisfaction. It is a continuous process as we strive further in making our facilities from good to great and I am so sorry that we failed you on this occasion. I will definitely share your thoughts with our Management team as a reference for future enhancements and I am confident that the necessary steps will be made. Your feedback is important to us as this will be our source in improving the service we provide to our valuable guests like you. Please be assured that trainings will be stepped up as a priority to improve their service and product delivery. Once again our sincere apologies for the inconvenience caused and we hope to have the opportunity of welcoming yo