This property is in high demand!
9 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- This neighborhood is preferred by frequent travelers. Properties here...
Location is great, walking distance to Hakata station.
![Front desk [24-hour]](https://pix10.agoda.net/property/76586044/0/eb12691dfc1770ddd9c51345149704af.jpeg?ce=2&s=1024x768)

- Many guests have praised the breakfast at this property
The price for value added breakfast is reasonable.

Location is great, walking distance to Hakata station.
150 meters to public transportation - JR Kyushu is within 150 meters
Free Wi-Fi
Front desk [24-hour]
Restaurants
Massage
Luggage storage
Balcony/terrace
Breakfast
Taxi service
9 travelers have booked today.
Based on 7,333 verified reviews
8.8
8.7
8.7
8.3
8.2
Nearest transportation options
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JR Kyushu is within 0.13 km
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Fukuoka City Subway is within 0.32 km
Location rating score
There are 248 places in walking distance!
| Value for money | 8.3 |
| Location rating | 8.7 |
| Nearest airport | Fukuoka Airport (FUK) |
| Distance to airport | 2.8 km |
While residing at Hotel Wing International Select Hakata Ekimae, jump start your getaway by checking out the nearest attractions that are within walking distance to the property which include Book Off, Statue of Kyushu Railway Place of Origin, and Kitte Hakata.
Hotel Wing International Select Hakata Ekimae has a total of 12 floors.
Hotel Wing International Select Hakata Ekimae can speak up to 2 languages which includes English for travelers that prefer this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what other languages this property supports.
Enjoy the comfort of easy payment at Hotel Wing International Select Hakata Ekimae which accepts up to 9, with payment card options including Visa, Cash, American Express, MasterCard, and UnionPay.
Verified solo travelers that have stayed at this property have given Hotel Wing International Select Hakata Ekimae an average rating of 8.3. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Verified business travelers that have stayed at this property have given Hotel Wing International Select Hakata Ekimae an average rating of 7.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Hotel Wing International Select Hakata Ekimae an average rating of 8.4. You can look up on more descriptive customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.
The nearest train, metro, or bus station is JR Kyushu, 132.5 m away from Hotel Wing International Select Hakata Ekimae.

Experience Comfort and Convenience at Hotel Wing International Select Hakata Ekimae
Nestled in the vibrant heart of Fukuoka, Japan, Hotel Wing International Select Hakata Ekimae offers a perfect blend of modern comfort and strategic location. Built in 2016, this contemporary hotel boasts 213 well-appointed rooms designed to provide guests with a restful and enjoyable stay. Whether you're visiting for business or leisure, the hotel’s convenient check-in time from 3:00 PM and check-out until 11:00 AM ensures a flexible and hassle-free experience.
Please note that the hotel maintains a strict child policy, with no free accommodation for children. Additional charges may apply for extra guests, making it ideal for travelers seeking a peaceful and adult-oriented environment. With its prime location near Hakata Station, guests can easily explore Fukuoka’s rich culture, delicious cuisine, and bustling city life, all while enjoying the comfort and amenities of this stylish hotel.
Relax and Rejuvenate at Hotel Wing International Select Hakata Ekimae
At Hotel Wing International Select Hakata Ekimae, guests can indulge in a serene escape from the bustling city life of Fukuoka with the hotel's exceptional massage facilities. Designed to provide a tranquil atmosphere, the massage services are perfect for unwinding after a day of exploring the vibrant local culture or attending business meetings. Skilled therapists are on hand to offer a range of treatments that cater to individual needs, ensuring a personalized experience that promotes relaxation and rejuvenation.
The massage facilities are thoughtfully designed to create a peaceful retreat where guests can immerse themselves in soothing aromas and calming sounds. Whether you prefer a traditional Japanese shiatsu massage or a more contemporary relaxation technique, each session is tailored to help alleviate stress and tension. After a rejuvenating massage, guests can continue to unwind in the hotel's inviting lounge areas, making it the perfect spot to reflect on the day or plan for new adventures in the captivating city of Fukuoka.
Convenience Facilities at Hotel Wing International Select Hakata Ekimae
At Hotel Wing International Select Hakata Ekimae, convenience is at the forefront of our guest experience. Our laundry service, including dry cleaning options, ensures that you can keep your wardrobe fresh and clean throughout your stay. Whether you're traveling for business or leisure, the ability to manage your laundry needs without hassle is a significant advantage. Additionally, our designated smoking area provides a comfortable space for those who wish to enjoy a smoke without disturbing others, maintaining a pleasant atmosphere for all guests.
Stay connected with complimentary free Wi-Fi available in all rooms and in public areas. Whether you need to catch up on work emails or share your travel experiences on social media, our reliable internet access makes it easy. For added convenience, our luggage storage service allows you to explore Fukuoka unencumbered, giving you the freedom to enjoy your day without the burden of your bags. And don’t forget to check out our vending machine for quick snacks and beverages, perfect for those late-night cravings or a quick pick-me-up after a day of exploring the vibrant city.
Convenient Taxi Services for Effortless Travel
Hotel Wing International Select Hakata Ekimae offers guests the convenience of reliable taxi services, making it easy to explore Fukuoka and its surrounding areas. Whether you're heading to local attractions, business meetings, or the airport, professional taxi services are readily available to ensure a smooth and comfortable journey. The hotel’s strategic location near Hakata Station allows for quick access to taxis, saving you time and providing a stress-free travel experience.
Comfort and Convenience at Hotel Wing International Select Hakata Ekimae
Step into a world of comfort at Hotel Wing International Select Hakata Ekimae, where each room is thoughtfully designed to ensure a relaxing stay. The air conditioning in every room allows you to tailor the climate to your liking, providing a perfect retreat from the bustling streets of Fukuoka. Unwind in front of the television, offering a selection of channels to keep you entertained after a day of exploration. Additionally, a refrigerator is conveniently provided, allowing you to store snacks and beverages for those late-night cravings or refreshing drinks after a day out.
Your comfort is further enhanced with premium linens and soft towels, ensuring a restful night’s sleep and a refreshing morning routine. Each room is equipped with essential toiletries, so you can travel light without sacrificing your personal care needs. The combination of these thoughtful amenities creates a serene atmosphere that makes Hotel Wing International Select Hakata Ekimae not just a place to stay, but a true home away from home.
Culinary Delights at Hotel Wing International Select Hakata Ekimae
At Hotel Wing International Select Hakata Ekimae, dining is not just a meal; it's an experience that reflects the vibrant culinary culture of Fukuoka. The hotel's on-site restaurant offers a delightful selection of both local and international dishes, crafted with the freshest ingredients to ensure every bite is a celebration of flavor. Guests can indulge in a variety of breakfast options that cater to all tastes, from traditional Japanese breakfasts featuring grilled fish and miso soup to hearty Western-style fare, ensuring a perfect start to your day of exploration.
The inviting ambiance of the restaurant enhances the dining experience, providing a comfortable space where you can unwind and enjoy your meal. Whether you are enjoying a leisurely breakfast before venturing out to discover the city or a cozy dinner after a day of sightseeing, the attentive staff is dedicated to making your dining experience memorable. With a focus on quality and hospitality, the restaurant at Hotel Wing International Select Hakata Ekimae is the ideal spot to savor the flavors of Fukuoka and beyond.
Comfortable and Diverse Room Options at Hotel Wing International Select Hakata Ekimae
Discover a wide range of thoughtfully designed rooms at Hotel Wing International Select Hakata Ekimae, perfect for travelers seeking comfort and flexibility. From cozy Standard Single and Semi Double rooms to spacious Deluxe Twin and Superior Twin rooms, each space offers a unique blend of size and layout to suit your needs. For groups or families, the connecting and adjoining rooms provide seamless options, including configurations for four guests with double beds or sofa beds, ensuring everyone has a comfortable stay.
Booking your preferred room type through Agoda guarantees you the best prices available, along with a hassle-free reservation process. Take advantage of exclusive deals and easy booking steps, making your trip planning smooth and stress-free. Whether you're traveling solo, as a couple, or with family, Agoda’s platform ensures you get the most competitive rates and a seamless experience from reservation to check-in.
Discover the Vibrant Charm of Hakata, Fukuoka
Hakata, the bustling heart of Fukuoka, is a captivating blend of tradition and modernity, offering visitors a rich tapestry of experiences. Renowned for its historical significance, Hakata is home to the ancient Kushida Shrine, where the vibrant Hakata Gion Yamakasa festival takes place each July, showcasing stunning floats and spirited parades. Stroll through the charming streets lined with traditional wooden machiya houses, where the echoes of the past mingle with the lively atmosphere of contemporary shops and cafés. The area is also famous for its unique local cuisine, including the delectable Hakata ramen, which features a rich tonkotsu (pork bone) broth that warms the soul and tantalizes the taste buds.
As you explore Hakata, the energy of the city envelops you, with its bustling markets and vibrant nightlife. The nearby Canal City Hakata, a sprawling shopping and entertainment complex, offers an array of shops, restaurants, and a mesmerizing fountain show that captivates visitors of all ages. For those seeking a taste of local culture, the Yanagibashi Rengo Market is a must-visit, where you can sample fresh seafood, artisanal products, and traditional snacks. With its convenient location and rich cultural offerings, Hakata is not just a destination; it’s an experience that beckons travelers to immerse themselves in the warmth and hospitality of Fukuoka.
Getting to Hotel Wing International Select Hakata Ekimae from Fukuoka Airport
Traveling to Hotel Wing International Select Hakata Ekimae from Fukuoka Airport is a breeze, making it an ideal choice for both business and leisure travelers. Upon arriving at Fukuoka Airport, you can easily navigate your way to the hotel, which is located approximately 5 kilometers away. The most convenient option is to take the Airport Subway Line. Simply board the Kuko Line at the airport station, and within a swift 5-minute ride, you will arrive at Hakata Station. From there, it’s just a short 10-minute walk to the hotel, allowing you to soak in the vibrant atmosphere of the city as you make your way through the bustling streets.
Alternatively, if you prefer a more direct route, taxis are readily available outside the airport terminal. A taxi ride to Hotel Wing International Select Hakata Ekimae will take around 15 minutes, depending on traffic. This option is particularly appealing if you’re traveling with luggage or in a group, as it offers comfort and convenience. Upon your arrival at the hotel, you’ll be greeted by a warm ambiance and modern amenities, ensuring that your stay in Fukuoka is both enjoyable and memorable. Whether you choose the subway or a taxi, reaching the hotel is a seamless experience that sets the tone for your adventure in this dynamic city.
Explore the Rich Cultural Heritage Near Hotel Wing International Select Hakata Ekimae
Nestled in the heart of Fukuoka, Hotel Wing International Select Hakata Ekimae offers guests convenient access to a wealth of cultural landmarks and attractions. Just a short stroll away, the serene Kushida Shrine beckons with its intricate architecture and vibrant festivals, providing a glimpse into the spiritual heart of the city. Nearby, the historic Tōchō-ji Temple, known for its impressive wooden Buddha statue, invites visitors to explore its tranquil grounds and reflect on the rich traditions of Japanese Buddhism.
For those looking to indulge in local cuisine and nightlife, the bustling Nakasu Yatai is a must-visit. This famous street food district is alive with energy, offering a variety of stalls serving up delicious ramen, yakitori, and other local favorites. Additionally, the Fukuoka Asian Art Museum showcases an impressive collection of contemporary Asian art, making it a great stop for art enthusiasts. With the Hakata Station and Fukuoka City Tourist Information Center just around the corner, guests can easily navigate the city and uncover even more hidden gems, ensuring an unforgettable stay in Fukuoka.
Convenient Access to Public Transport Near Hotel Wing International Select Hakata Ekimae
Hotel Wing International Select Hakata Ekimae boasts an enviable location that places guests in close proximity to a variety of public transport options, making it an ideal choice for travelers looking to explore Fukuoka and beyond. Just a short stroll away, Hakata Railway Station serves as the main hub for both local and shinkansen (bullet train) services, connecting you to major cities across Japan. This bustling station not only offers a plethora of train routes but also features an array of shops and dining options, ensuring that your travel experience begins with convenience and comfort.
For those preferring to navigate the city via the subway, several stations are within easy reach. Gion Subway Station and Nakasu Kawabata Subway Station are both nearby, providing quick access to Fukuoka's vibrant districts and attractions. Additionally, Fukuoka Airport Subway Station allows seamless transfers to and from the airport, making your arrival and departure hassle-free. Other nearby stations, such as Higashi Hie, Gofukumachi, and Chiyo Kenchoguchi, further enhance your mobility, ensuring that you can easily explore the rich culture and stunning sights that Fukuoka has to offer. With JR Kyushu and Fukuoka City Subway at your fingertips, the city is yours to discover.
Culinary Delights Surrounding Hotel Wing International Select Hakata Ekimae
Guests at Hotel Wing International Select Hakata Ekimae are perfectly positioned to explore a vibrant dining scene that showcases the rich culinary heritage of Fukuoka. Just a short stroll away, the renowned Hakata Motsunabe Rakutenchi Hakata Station Branch invites you to savor the city’s famous beef tripe hot pot, while the equally celebrated Yoshizuka Unagiya offers a taste of expertly grilled eel, served in a variety of traditional styles. For those craving a crispy delight, Tempura Hirao Main Store serves up fresh tempura that is both light and flavorful, ensuring a delightful dining experience. The Motsunabe Rakutenchi Hakata ST-2 BR and Hakata Issou are also nearby, providing more opportunities to indulge in the local specialties. Udon enthusiasts will appreciate the hearty bowls at Udon Taira and Daichi no udon, where each dish is crafted with precision and care. For ramen lovers, ShinShin Hakata Ramen is a must-visit, renowned for its rich tonkotsu broth, while Kiwamiya Hakata offers a unique twist on the classic dish. Lastly, Motsu Nabe Ichifuji Hakata rounds out the selection, ensuring that every palate is catered to in this bustling neighborhood of culinary delights.
Shopping Delights at Your Doorstep
Hotel Wing International Select Hakata Ekimae is perfectly situated amidst a vibrant shopping landscape that caters to every taste and budget. Just a short stroll away, Canal City Hakata awaits with its impressive array of shops, restaurants, and entertainment options, making it a must-visit destination for both leisure and retail therapy. Nearby, Hakata Riverain offers a more upscale shopping experience, featuring chic boutiques and art galleries that showcase the best of local craftsmanship. For those seeking budget-friendly finds, the Hundred Yen Shop and Daiso at Hakata Bus Terminal provide a treasure trove of affordable goods, while Yodobashikamera Hakata is a tech lover's paradise, stocked with the latest gadgets and electronics. Don't miss the 100 Yen Shop Can Do at Yodobashi Hakata for quirky home essentials. For a unique cultural shopping experience, the Hakata doll Hall Shogetsudo showcases exquisite traditional crafts that make perfect souvenirs. With Bayside Place Hakata and Commercial Mall Hakata also within easy reach, guests will find themselves immersed in a shopper's haven that promises to satisfy every craving.
Affordable Comfort at Hotel Wing International Select Hakata Ekimae
When it comes to finding the perfect accommodation in Fukuoka, Hotel Wing International Select Hakata Ekimae stands out as an exceptional choice without breaking the bank. With room rates ranging from $101 to $150, this hotel offers a delightful blend of comfort and affordability, making it an ideal option for both business and leisure travelers. Guests can enjoy well-appointed rooms that provide a serene retreat after a day of exploring the vibrant city, all while staying within the average price range of hotel rooms in Fukuoka.
Interestingly, the pricing at Hotel Wing International Select Hakata Ekimae aligns perfectly with the city's overall hotel market, where the average room rate also falls between $101 and $150. This competitive pricing ensures that guests receive excellent value for their money, as they can indulge in the hotel's amenities and services without straining their budget. Whether you are visiting for a short getaway or an extended stay, this hotel promises a memorable experience at a price that matches the city's offerings, making it a top contender for travelers seeking quality and affordability.
Exceptional Service and Immaculate Accommodations at Hotel Wing International Select Hakata Ekimae
Guests at Hotel Wing International Select Hakata Ekimae consistently rave about the friendly and attentive staff, who go above and beyond to ensure a pleasant stay. Many reviews highlight the warmth and helpfulness of the team, making visitors feel welcome and valued. This exceptional service, combined with the hotel's commitment to cleanliness, creates an inviting atmosphere that encourages guests to return.
The hotel itself is praised for its immaculate condition, with many travelers noting how clean and well-maintained the facilities are. Comfortable beds and a convenient location further enhance the experience, allowing guests to relax and enjoy their time in Fukuoka. The positive feedback doesn’t stop there; guests also appreciate the delicious breakfast options available, rounding out an excellent stay. With such glowing reviews, it's no wonder that many guests express their intention to return to this wonderful hotel.
Exceptional Experience at Hotel Wing International Select Hakata Ekimae
Hotel Wing International Select Hakata Ekimae stands out with an impressive overall rating of 8.5, showcasing its commitment to providing an exceptional experience for every guest. Visitors consistently praise the hotel's superb cleanliness, reflected in a remarkable score of 8.7. This attention to detail ensures that guests can relax in a pristine environment, making their stay all the more enjoyable.
The hotel's location is another highlight, boasting an excellent score of 8.7, making it a perfect base for exploring the vibrant city of Fukuoka. Guests appreciate the convenience of being situated near key attractions and transportation hubs, allowing for easy access to the best the city has to offer. Furthermore, the staff's performance shines brightly with a stellar rating of 8.8, indicating a team that is not only friendly and attentive but also dedicated to going above and beyond to meet the needs of their guests. Overall, Hotel Wing International Select Hakata Ekimae is a remarkable choice for travelers seeking a comfortable and welcoming stay in Fukuoka.
Excellent8.2
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
City accommodation tax will be enforced from April 1, 2020 and will be collected upon check-in. The accommodation tax rate per person per night is as follows:
In Fukuoka City, tax of JPY 200 will be charged for room rates of JPY 19,999 and under per night, and tax of JPY 500 will be charged for room rates of JPY 20,000 and over per night.
In Fukuoka Prefecture excluding Fukuoka City, tax of JPY 200 will be charged for all room rates.
We are pleased to announce that we have integrated the three brands “Hotel Wing,” “Tenza Hotel,” and “KOKO HOTELS” with the aim of enhancing brand value and improving services, and will be launching a new hotel brand, “KOKO HOTELS,” which boasts one of the largest numbers of locations in Japan.
Guests who have already made reservations will be able to continue staying at the hotel without any changes to their reservations after the rebranding. We sincerely appreciate your continued patronage.
Date of change: January 27, 2026
Hotel Wing International Select Hakata Ekimae → KOKO HOTEL Hakata Station
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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This hotel near Hakata Station offers great accessibility and clear directions. The staff are friendly with guests able to check in early. The hotel is surrounded by restaurants and convenience stores, making it perfect for travelers. The rooms are clean and comfortable with modern technology available throughout the hotel.
Some guests have reported that the rooms are small and can be cramped with luggage.
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This time, I took my university entrance exam in Hakata and used this hotel. I wanted to find something between the venue and the station, and since it was close to the station and I could easily get to the venue, the location was perfect! There are convenience stores, FamilyMart and Lawson, right outside the hotel, which is convenient. When I mentioned in advance that I would be using the hotel for the entrance exam, they kindly handed me a probiotic drink at check-in with a note saying, "Good luck with your exam," and I appreciated that thoughtfulness. We stayed in a standard single room, which was small with only a double bed, but if you position it cleverly, you can place a carry-on size suitcase as a makeshift luggage area. At first, it felt cramped, but the room was clean, and even though it was a unit bath, the shower pressure was good, so I was surprisingly comfortable. There are several kinds of bath additives in front of the reception, and since they are colored and have pleasant scents, it was nice to try different ones on the two days. Personally, I recommend the blue hyaluronic acid and pink collagen as they made my skin feel moist. Regarding the price, I think it’s understandable that a room like this would be a bit pricey around Hakata Station on weekends.
この度は数多くあるホテルの中からホテルウイングインターナショナルセレクト博多駅前にご宿泊いただきまして誠にありがとうございます。 大学受験の入試という大事な時に当ホテルをご利用いただきましたこと重ねてお礼申し上げます。 立地や便利なコンビニについてお褒めの言葉をいただき、大変嬉しく思います。私たちの心遣いが少しでもお役に立てたのであれば幸いです。 お部屋についても、清潔さや快適さを感じていただけたとのこと、安心いたしました。入浴剤を楽しんでいただけたこと、お肌に合うものが見つかり、リラックスをお手伝いできたことも大変うれしく思います。 料金に関しては、周辺の相場を考慮しながら設定しておりますが、貴重なご意見として受け止めさせていただきます。 またのご来館を心よりお待ちしております。受験の結果が良いものでありますよう、心よりお祈り申し上げます。 ホテルウイングインターナショナルセレクト博多駅前 フロント
I had a great experience at my nine day stay at the hotel. The best part was the excellent customer service. The staff were very kind and accommodating even with my very limited Japanese. They also were able to help in English. The room was incredibly clean and was comfortable. The air conditioning was great. The location of the hotel is excellent since it’s a five minute walk to Hakata station, which is a train station with great shopping, food halls, and restaurants. Definitely recommend this hotel.
Thank you very much for choosing Hotel Wing International Select Hakata Ekimae from among the many hotels available. We are very pleased to hear that you were satisfied with our staff's service, facilities, and other aspects of your long-term stay. Our hotel is located approximately a 4-minute walk from Hakata Station, making it ideal for shopping and sightseeing. Did you find your favorite shop? Please let us know if you have the opportunity to visit us again. Thank you for your heartwarming review. We will continue to strive to ensure that you have the same or even better experience whenever you visit. We look forward to welcoming you again. Hotel Wing International Select Hakata Ekimae Front Desk
This is the second time I’ve stayed here since I had a great experience the first time. The staff are excellent. They are very polite and kind. The room was typical of Japanese hotels and was very clean. The air conditioning and the water pressure was excellent. They had amenities in the lobby that you can take as needed. The hotel is in a great location within minutes of Fukuoka station, so you have easy access to transit and a ton of shopping and restaurants. Overall, a great experience and I would recommend them.
Thank you very much for staying at our hotel for the second time. And thank you again for taking the time to write a review. We are very happy to hear that you are satisfied with our staff's service and the cleanliness of your room. We are committed to sustainability and have adopted a system that allows our guests to use as many amenities as they need. We are glad to hear that you had a pleasant stay with us during your stay. We hope you will stay with us again next time you visit Fukuoka. We will make every effort to provide you with services that will satisfy you. We look forward to welcoming you again. Hotel Wing International Select Hakata Ekimae Front Desk
The location was good, not far from the station. It was great that I could walk to my purpose for choosing the hotel, Kushida Shrine, in about 10 minutes. The communication before the stay was very kind. The variety of teas available in the lobby was also enjoyable. The bath had separate washing and soaking areas, which allowed for a nice, relaxing soak. The room was clean too. What was disappointing was when I inquired about how to get to Kushida Shrine before my stay, I was told they could provide a map, which made me feel relieved, but I was told that there wasn't a detailed map and to use Google MAP instead. I have been misled by Google MAP several times and taken on longer routes or to different directions, so I do not trust it, and I was hoping for an explanation at the front desk, which was very disappointing. Other than that, the room was quiet, and I was able to enjoy a comfortable stay. Thank you.
この度は当ホテルにご宿泊いただき誠にありがとうございます。 今回のご宿泊では快適にお過ごしいただけたご様子で安心致しました。 当ホテルは博多駅からも近く交通の便も良いのでお客様から大変喜ばれております。 しかしながら、スタッフの道案内の対応につきましてはお客様のご期待にお応えできるような対応ができず誠に申し訳ございませんでした。事前にメッセージのやり取りもさせていただいていたにも関わらず申し訳なく思っております。 今後はよりお客様の立場に立った接客が出来るよう努めてまいります。 これからも、お客様により快適にお過ごしいただけるホテルを目指して努力してまいりますので、今後とも当ホテルを宜しくお願いいたします。 それでは、次回のご来館を心よりお待ちしております。 ホテルウィングインターナショナルセレクト博多駅前
150 meters to public transportation
Located in heart of Fukuoka
Free Wi-Fi in all rooms!
Air conditioning
“Professional & Attentive Service Recovery After Initial Room Issues”
We originally booked a Standard Double Room, which was clean but quite compact (approx. 15sqm) and a bit tight for packing/unpacking. Unfortunately, an incident occurred in our initial room that required us to move. The management handled the situation professionally and was very apologetic. They upgraded us to a significantly larger Double Room, which offered the necessary space we originally lacked. As a gesture of goodwill, they also provided complimentary buffet vouchers. While we weren't able to utilize the breakfast due to the early service hours, we appreciated the staff's efforts to rectify the situation. Overall, the service recovery was excellent, and the upgraded room made for a much more comfortable stay.
Thank you very much for staying with us and for taking the time to share such detailed feedback. We sincerely apologize for the inconvenience you experienced in your original room and for the disruption it caused during your stay. However, we are grateful for your kind words regarding how our management and staff handled the situation. It is reassuring to know that our team’s response, room upgrade, and complimentary buffet vouchers were appreciated. We regret that the breakfast service hours did not align with your schedule and that you were unable to enjoy it, but we are pleased to hear that the upgraded room provided the comfort and space you were originally seeking. Your comments are extremely valuable to us, and we will continue striving to ensure that all guests enjoy a comfortable and seamless stay from start to finish. We truly appreciate your understanding and hope to have the opportunity to welcome you again in the future. KOKOHOTEL博多駅前 フロント