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Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz
Grand Hotel des Bains Kempinski St. Moritz

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9.3

Exceptional

64 reviews

64 reviews

Breakfast2
View1
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9.6

Exceptional

Location rating score

Exceptional location
Parking
Available
Nearby landmarks
Engadiner Museum / Museum engiadinais 1.3 km
Galerie Apotheke AG 1.6 km
Berry Museum St. Moritz 1.6 km
Graubündner Kantonalbank 1.7 km
Post Haus 1.7 km
Kriemler Müller AG 1.7 km
Amavita Apotheke Corviglia 1.8 km
Playground in Paradise by Schmidt + Sacks 1.8 km
UBS AG 1.8 km
Schweizerische Mobiliar Versicherungsgesellschaft 1.8 km

Grand Hotel des Bains Kempinski St. Moritz

Via Mezdi 27, St. Moritz-Bad, Saint Moritz, Switzerland, 7500 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the St. Moritz-Bad part of Saint Moritz, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Engadin Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Kids club

Pets allowed

Shuttle service

Value for money8.8
Distance to city center1.5 km
Location rating9.6

Rooms available at Grand Hotel des Bains Kempinski St. Moritz

Exceptional
Room comfort & quality

9.7

Deluxe Suite
...
  • Room size: 70 m²/753 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Deluxe Junior Suite
...
  • Room size: 58 m²/624 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Classic Junior Suite
...
  • Room size: 48 m²/517 ft²
  • Mountain view
  • 1 double bed and 1 king bed
Enter dates to see prices
Grand Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • Mountain view
  • 1 queen bed and 1 double be...
Enter dates to see prices
Superior Double Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed and 1 super kin...
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Deluxe Three-Bedroom Suite
...
  • Room size: 170 m²/1830 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed &...
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Grand Deluxe Double Room
...
  • Room size: 39 m²/420 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Classic Single Room
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hotel des Bains Kempinski St. Moritz?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hotel des Bains Kempinski St. Moritz?

Grand Hotel des Bains Kempinski St. Moritz is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hotel des Bains Kempinski St. Moritz also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hotel des Bains Kempinski St. Moritz has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Saint Moritz with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hotel des Bains Kempinski St. Moritz?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hotel des Bains Kempinski St. Moritz.

What are my dining options at Grand Hotel des Bains Kempinski St. Moritz?

Grand Hotel des Bains Kempinski St. Moritz features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Grand Hotel des Bains Kempinski St. Moritz?

Grand Hotel des Bains Kempinski St. Moritz does not permit smoking in any of its rooms, but allows smoking in designated areas.

What popular natural sightseeing spots are close to Grand Hotel des Bains Kempinski St. Moritz?

Grand Hotel des Bains Kempinski St. Moritz’s nearby natural sights include Corviglia Ski Area located in the same St. Moritz-Bad area.

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Explore the neighborhood

What people love about Grand Hotel des Bains Kempinski St. Moritz

  • 8

    Very good
    Staff 

    "Upon signing in, a nice staff member asked me to hand out my car key because they wanted to repark the car."

    Stephan

    |

    August 11, 2022

  • 10

    Exceptional

    "🥰 Thanks again Kempinski for a favulous stay"

    Eduardo

    |

    March 28, 2022

  • 9.6

    Exceptional
    Staff 

    "Great location and great staff and always helpful"

    Barr

    |

    February 23, 2020

Overall rating:

9.3

Exceptional
64 reviews
Cleanliness
9.9
Facilities
9.2
Location
9.6
Read all reviews >
More about Grand Hotel des Bains Kempinski St. Moritz

More about Grand Hotel des Bains Kempinski St. Moritz

Grand Hotel des Bains Kempinski St. Moritz

Grand Hotel des Bains Kempinski St. Moritz is a distinct addition to Saint Moritz and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Grand Hotel des Bains Kempinski St. Moritz.
Grand Hotel des Bains Kempinski St. Moritz provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Saint Moritz.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Grand Hotel des Bains Kempinski St. Moritz. Some rooms are equipped with linen service and blackout curtains for your convenience. Some rooms at Grand Hotel des Bains Kempinski St. Moritz include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Grand Hotel des Bains Kempinski St. Moritz. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar, nightclub and casino can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Grand Hotel des Bains Kempinski St. Moritz lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Maximize your winter fun with a daily trip to the powdery white slopes with ski slopes. Finish your vacation days right by dropping in at the massage, solarium, steam room, spa and sauna.
Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing, non-motorized water sports and wind surfing. Have fun without traveling far, by taking advantage of the tennis court, golf course on site and hiking trails at Grand Hotel des Bains Kempinski St. Moritz.
Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

2 mentions

View

1 mention

Languages spoken

  • English
  • German
  • Hungarian
  • Italian
  • Portuguese
  • Russian
  • Spanish
  • Turkish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Horseback riding
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Skiing
  • Ski lessons
  • Solarium
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Wind surfing

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
  • Ski equipment rentals

Available in all rooms

  • Free bottled water
  • Internet access – wireless
  • Ironing facilities
  • Shower
  • Telephone
  • TV
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site

Grand Restaurant Les Saisons

  • Cuisine: European, Indian, International
  • Menu: Buffet, A-la-carte

Enoteca

  • Cuisine: European, Italian, Local
  • Menu: Buffet

Cà dOro (one-Michelin-star accredited gourmet restaurant, open in winter)

  • Cuisine: European, French, Local

Lobby Bar

  • Cuisine: European, Indian, International
  • Menu: Buffet
Location
Via Mezdi 27, St. Moritz-Bad, Saint Moritz, Switzerland, 7500
Exceptional
Location

9.6

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from07:00
  • Check-out until12:00

Getting around

  • Distance from city center1.5 km
  • Travel time to airport (minutes)150

Extras

  • Daily Internet/Wi-Fi fee0 CHF

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants3
  • Number of rooms 184
  • Room voltage220
  • Year property opened1864
  • Most recent renovation2010

Reviews of Grand Hotel des Bains Kempinski St. Moritz from real guests

Provided by verified guests of Agoda
9.3
/
10
Exceptional
Cleanliness9.9
Facilities9.2
Location9.6
Room comfort and quality9.7
Service9.4
Value for money8.8
High score for Saint Moritz
Rating
9+ Exceptional (21)
8-9 Excellent (2)
7-8 Very Good (3)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (7)
Jun - Aug (12)
Sep - Nov (2)
Dec - Feb (6)
All guests (64)
All room types
All languages

Show reviews that mention 

Showing 27 verified guest comments
12
10.0
Exceptional
Davide from United States
Couple
Deluxe Double Room
Stayed 2 nights in July 2019

Engagement getaway”

I surprised my girlfriend with a trip to St. Moritz, she had been dying to go! She had no idea where we were going all the way up until we parked and were walking up to the hotel (I parked far away for dramatic effect) once she realized where she was and what we were doing I proposed! She said Yes! I already called and told the hotel my plans, and they upgraded me to a Junior suite for free! I asked them to put some flowers together and a card, and they made a super super nice one! Everything was absolutely perfect! I love the Hotel and the people working there! The casino was super cool and the spa was very nice

Reviewed July 09, 2019

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Dear Davide, Thank you very much for your kind feedback and for your oustanding rating. We are pleased to read that you could enjoy your recent stay with us to the utmost of your satisfaction. We wish you all the best for your engagement and we are looking forward to welcoming you back soon to our property in St. Moritz. Best regards, Konstantin Zeuke, General Manager

Responded July 31, 2019
Grand Hotel des Bains Kempinski St. Moritz
10.0
Exceptional
Eduardo from Philippines
Couple
Grand Deluxe Double Room
Stayed 1 night in March 2022

Best Hotel Best Breakfast Best Staff & B3st Location”

I had an swesome 50th Bday celebration at Kempinski St. Moritz! And had a great dinner also st Cafe Des Adriano! 🥰 Thanks again Kempinski for a favulous stay

Reviewed March 28, 2022

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Dear Eduardo, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

Responded March 30, 2022
Grand Hotel des Bains Kempinski St. Moritz
10.0
Exceptional
devendra
Family with young children
Stayed 2 nights in September 2019

World class hotel at just the right spot ”

It’s like Gleneagles of St Moritz. Class hotel with class staff. They sent us breakfast much before opening hours as we had early train. Staff extremely great and helpful. It comes at little price but unforgettable.

Reviewed September 14, 2019

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Dear Devendra, Thank you very much for your kind feedback which is highly appreciated. We are pleased to read that you could enjoy your recent stay with us to the utmost of your satisfaction. We are looking forward to welcoming you back - maybe in the upcoming winter season 2019/2020 - to our property. Best personal regards, Konstantin Zeuke, General Manager

Responded October 01, 2019
Grand Hotel des Bains Kempinski St. Moritz
10.0
Exceptional
A.P. from Switzerland
Solo traveler
Classic Single Room
Stayed 1 night in July 2021

Exceptional”

Wonderful relaxing holiday in the fantastic Swiss Mountains . I am feeling ON TOP OF THE WORLD

Reviewed July 13, 2021

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Dear A.P., First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

Responded July 13, 2021
Grand Hotel des Bains Kempinski St. Moritz
9.2
Exceptional
Alison from United Kingdom
Couple
Stayed 2 nights in July 2019

Exceptional”

The hotel was impressive. The staff were very attentive. The markup on average wines and cocktails was excessive. They advertised 3 restaurants to choose from, only one open each night we were there. We were impressed with the cleanliness of our room and the hotel in general. Breakfast was excellent with lots of choices.

Reviewed July 25, 2019

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Dear Alison, Thank you very much for your kind feedback which is highly appreciated. We look forward to your upcoming stay with us. Best personal regards, Konstantin Zeuke, General Manager

Responded July 31, 2019
Grand Hotel des Bains Kempinski St. Moritz
9.6
Exceptional
Hendra from Indonesia
Couple
Superior Double Room
Stayed 2 nights in January 2019

Exceptional service with personal touch”

Exceptional service with personal touch. Kudos to Jose (concierge) who help our journey to be pleasant and safe .., Thank you for your help, Jose ...

Reviewed February 05, 2019

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Dear Hendra, Thank you very much for your kind feedback which is highly appreciated. We look forward to welcoming you back soon to our property in the Swiss mountains. Best regards from St. Moritz, Konstantin Zeuke General Manager

Responded February 27, 2019
Grand Hotel des Bains Kempinski St. Moritz
9.6
Exceptional
Barr from Australia
Solo traveler
Stayed 3 nights in February 2020

Exceptional”

Great location and great staff and always helpful

Reviewed February 23, 2020

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9.2
Exceptional
Marketsmueller from Switzerland
Couple
Stayed 4 nights in July 2019

Excellent”

Good services and food at the bar with our dog.

Reviewed February 14, 2020

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7.6
Very good
Irina from United Kingdom
Solo traveler
Classic Single Room
Stayed 1 night in February 2020

There is place to improve ”

Swimming pool is very dirty Spa facilities need to be looked after there is no tea caps in the resting room. My make up liner disappeared from the room. Ski school employee at hotel is extremely rude plus she tried to overcharge us with no reason.

Reviewed February 26, 2020

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4.8
Ephraim
Group
Deluxe Suite
Stayed 4 nights in March 2022

Food and bevergae assistant manager”

A person aed Thomas was very rude to us. We were a group of 6, celebrating at the hotel. We are eating Kosher, and brought a wine, ans asked for a permission to open it at cork fee. He responded in a nasty language and body language not acceotable by any person under normal circumstences - let alone a grou of hotle guests around 70 years old. I am travelling a lot (at least 10-12 times a year) due to my business (I own an international medical diagnostics technology company with branches around the world) and can;t remember when I was humiliated like this.

Reviewed April 03, 2022

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Dear Ephraim, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. Your evaluation of our various services and facilities is very much appreciated, since it is only through valued guests, such as yourself, that we are able to make sure our standards correspond to our guests’ needs. We feel sorry to hear that we were not able to meet your initial expectations. Kindly accept our apologies for any inconveniences caused by. Despite the mentioned, I trust you could enjoy the rest of your stay and I hope that we will have a new chance to welcome you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke, General Manager

Responded April 04, 2022
Grand Hotel des Bains Kempinski St. Moritz
9.3
Exceptional
Surbhi from India
Couple
Stayed 2 nights in July 2012

Amazing hotel with excellent hospitality &service”

Staff service, spa, casino

We thoroughly enjoyed our stay here ...everything was perfect ! The staff were very helpful and provided excellent service. The food and breakfast was delicious and the hotel personalised everything for our honeymoon .... And the hotel itself has a lot to offer !!! Will recommend this place to everyone goin to St Moritz

Reviewed July 09, 2012

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9.7
Exceptional
huang from Singapore
Couple
Stayed 1 night in July 2012

grand hotel in a quiet town”

very nice hotel

its one of the really high class hotel in my trip. nice room decoration in the room, ultra friendly services, staff are really attentive. down side, we reach st. morits quite late after taking hours of glacier express from zermatt. by the time we reached, most of the shops are closed. there is a nice lake nearby the hotel. other than that its a dead town. the view was just ok. maybe because its summer time and the mountain is famous for winter.

Reviewed July 23, 2012

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10.0
Exceptional
Brad from Switzerland
Solo traveler
Classic Single Room
Stayed 3 nights in March 2018

Five Star Customer Service, in a 5 Star Facility”

The staff at Kempinski are exceptionally focused on making guests comfortable and welcome. For skiers, the location enables easy access to slopes. The walk into main town is a bit of a hike, but good for getting in steps.

Reviewed March 16, 2018

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Dear Brad, Thank you very much for your kind feedback. We are pleased to read that you could enjoy your recent stay to the utmost of your satisfaction. Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards. We are looking forward to your upcoming stay with us. With the best regards from St. Moritz, Kerstin Scheuerer Assistant Front Office Manager

Responded March 20, 2018
Grand Hotel des Bains Kempinski St. Moritz
9.6
Exceptional
Lisa from United States
Family with teens
Deluxe Double Room
Stayed 2 nights in March 2018

Luxury service”

The service was top notch. The staff went out of their way to ensure you had all your needs met. The hotel made sure the littlest details were covered to provide a wonderful stay.

Reviewed April 04, 2018

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9.6
Exceptional
Rami from Saudi Arabia
Couple
Stayed 2 nights in March 2016

Lovely stay”

I enjoyed every moment at this great hotel

Reviewed April 25, 2016

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10.0
Exceptional
doris from Switzerland
Couple
Stayed 1 night in September 2018

very comfortable and valuable place to stay”

large and quiet room with a beautiful view into the mountains

Reviewed September 17, 2018

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10.0
Exceptional
Philip from Australia
Family with teens
Stayed 1 night in July 2016

Kempinski”

Fantastic hotel

Reviewed August 11, 2016

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7.7
Very good
Tanjung from Indonesia
Family with young children
Stayed 2 nights in December 2015

Will be back hopefully soon”

Location, concierge and spa

Had an amazing time. Attentive concierge

Reviewed December 19, 2015

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8.0
Excellent
Stephan from Switzerland
Solo traveler
Classic Single Room
Stayed 1 night in August 2022

A Night in the Kempinski”

Me as a world traveler have seen it mostly all. In St. Moritz I am familiar with the Palace, Kulm and Suvretta. Now my first time Kempinski. I took a sailing course in the area and was travelling with a "camper car - RV for the US readers - and upon arriving with the old lady onto the main entrance, they were already waving me down, probably thinking I was lost. This was cleared and I parked the RV on a spot in the front of the Hotel. Upon signing in, a nice staff member asked me to hand out my car key because they wanted to repark the car. I asked why, and he told me it takes up too much space (It is actually smaller than my Mercedes S-Class I also own). So I asked the man, ah I see, you don't like to have the old rag next to all the nice cars out there, mainly SUV's Range Rover etc. and some Ferarri's. He denied and therefor actually lied to me. I had to fetch some items from my RV which I forgot. So, went down to the lobby, asked for the key and also demanded to show me where my RV is. We walked to some service and administration rooms in the back and basement of the Hotel. Coming back, he told me: just use the service entrance by pushing the knob to get in. Done and made a movie of that experience. Using the pool, it states that jumping in from the sides is forbidden. There were 3 or 4 kids constantly jumping doing sumersaults or else. No swimming possible. And that was one of the reason - after beeing in the RV for a couple of day - to relax and swim. Impossible as noted, also the kids screaming and shouting. No guarding at all, not from the Hotel stuff I mean, the parents obviously are not interested in a proper upbringing, cause they don't know themselves. Taking - most likely - advantage of the lower summer rates I guess. People with zero class. Ok, that is not the Hotel's fault. Service altough is impeccable, people are friendly, language skills are missed. I am a Tea drinker, so I asked for "ASSAM-Tea" at breakfast (and I knew they had it). Two of the ladi

Reviewed August 12, 2022

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Dear Mr. Ill, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. Your evaluation of our various services and facilities is very much appreciated, since it is only through valued guests, such as yourself, that we are able to make sure our standards correspond to our guests’ needs. We feel sorry to hear that we were not able to meet your initial expectations. Kindly accept our apologies for any inconveniences caused by. Please be ensured that your remarks have been forwarded to the respective departments to avoid such a re-occurrence in future. Despite the mentioned, I trust you could enjoy the rest of your stay and I hope that we will have a new chance to welcome you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke, General Manager

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Grand Hotel des Bains Kempinski St. Moritz
9.0
Exceptional
Vincent from Hong Kong SAR, China
Couple
Stayed 6 nights in March 2016

very comfortable and enjoyable experience”

great breakfast, friendly services, convienent location
Reviewed March 14, 2016

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12
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