Moon Retreat by Sharjah Collection

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Al Shuwaib - Umm Al Quwain Road E55, Al Shuwaib – Umm – Al Quwain Road, Sharjah, United Arab Emirates, Umm Al Quwain, Umm Al Quwain, United Arab Emirates

Highlights

Sparkling clean

Everything is so clean and calm place i like everything
Great Swimming pool

Great Breakfast

BFAST PROVIDED WAS SO GOOD.
Rated highly by Couples

Professional guest services

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Family room

Luggage storage

Balcony/terrace

Breakfast

Room service

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Umm Al Quwain part of Umm Al Quwain, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
Service 9.6
Cleanliness 9.0
Facilities 8.5
Location 8.3

Based on 580 verified reviews

Service

9.6

Cleanliness

9.0

Facilities

8.5

Location

8.3

Value for money

7.6

See map

8.3Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Al Thalla Foodstuff trading
70 m
Nesto Hypermarket
1.1 km
Muhammad Sulthan Supermarket
1.3 km
Abdul Karim Supermarket
1.3 km
Panoor Supermarket
1.4 km

Good to know

Value for money7.6
Location rating8.3

Select your room

1/18

2-Bedroom Tent with Pool

80 m²/861 ft²
Max 4 adults
2 single beds

9.2

Exceptional

Room comfort and quality

Mountain view

1/18

Dome King With Private Pool

35 m²/377 ft²
Max 2 adults
1 king bed

9.6

Exceptional

Room comfort and quality

Mountain view

1/16

Dome Twin Tent with Pool

35 m²/377 ft²
Max 2 adults
1 single bed

Mountain view

1/7

One Bedroom Tent Without Private Pool

35 m²/377 ft²
Max 2 adults
1 king bed

Mountain view

1/1

Dome Twin Without Pool

34 m²/366 ft²
Max 3 adults
1 single bed
1/1

Dome King Without Pool

35 m²/377 ft²
Max 3 adults
1 king bed
1/1

Dome King Tent with Pool

35 m²/377 ft²
Max 2 adults
Preferred by Couples

8.7

Excellent

Room comfort and quality
1/1

One Bedroom Tent King Without Private Pool

35 m²/377 ft²
Max 2 adults

8.4

Excellent

Room comfort and quality
1/1

One Bedroom Tent Twin Without Pool

35 m²/377 ft²
Max 2 adults
1/1

Domes With Private Pool

Max 3 adults

Frequently asked questions

While staying at Moon Retreat by Sharjah Collection, kick start your trip by checking out the nearest attraction in walking distance to the property such as Al Thalla Foodstuff trading.

While remaining at Moon Retreat by Sharjah Collection, cherish your early morning or evening walk at nearby park which include Snake's Park, Back Yard Park, and Desert Park.

60.0% of our verified guest ratings have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Moon Retreat by Sharjah Collection down in the review section.

67.0% of our verified visitor evaluations have given an optimistic appraisal and remarks about this property's coffee. You can look up on more detailed customer reviews, and comments for Moon Retreat by Sharjah Collection down in the review section.

Verified solo travelers that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 9.7. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Verified business travelers that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 9.4. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 9.2. You can look up on more in depth customer critiques, and comments by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 9.4. You can look up more descriptive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 9.3. You can find more specific customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Past local visitors that have stayed at this property have given Moon Retreat by Sharjah Collection an average rating of 8.3. You can look up on more in depth customer reviews, and remarks for this property down in the review section.

The closest airport to Moon Retreat by Sharjah Collection is Sharjah International Airport, 19.0 km away.

More about Moon Retreat by Sharjah Collection

More about Moon Retreat by Sharjah Collection

Experience Tranquility at Moon Retreat by Sharjah Collection in Umm Al Quwain

Nestled in the serene landscapes of Umm Al Quwain, Moon Retreat by Sharjah Collection offers a perfect escape for travelers seeking comfort and tranquility. With only 16 thoughtfully appointed rooms, this boutique hotel provides an intimate and personalized experience, ensuring each guest feels at home from the moment they arrive. The hotel’s elegant design and peaceful surroundings create an ideal setting for relaxation and rejuvenation. Guests can enjoy flexible check-in times starting from 3:00 PM and a convenient check-out until 12:00 PM, allowing for a leisurely start or end to their stay. Families are warmly welcomed, as children between the ages of 1 and 0 can stay free of charge, making it an excellent choice for family vacations. Whether visiting for leisure or business, Moon Retreat promises a charming stay infused with comfort and attentive service in the heart of Umm Al Quwain.

Unleash Your Adventurous Spirit at Moon Retreat by Sharjah Collection

At Moon Retreat by Sharjah Collection, adventure and relaxation go hand in hand, offering guests an exhilarating array of sports facilities that cater to all levels of fitness and enthusiasm. For those with a passion for equestrian activities, the hotel provides exceptional horse riding experiences, allowing you to explore the stunning natural landscapes of Umm Al Quwain on horseback. Whether you are a seasoned rider or a beginner, the skilled instructors are on hand to guide you through the breathtaking terrain, ensuring an unforgettable journey through the serene desert and lush surroundings. In addition to horse riding, Moon Retreat boasts an extensive network of scenic hiking trails, perfect for those who prefer to explore on foot. These trails wind through the picturesque desert landscape, offering a unique opportunity to immerse yourself in the region's natural beauty. As you hike, take in the stunning vistas, diverse flora and fauna, and the tranquil ambiance that surrounds you. Each trail promises a new adventure and a chance to connect with nature, making it a perfect complement to your stay at this idyllic retreat. Whether you're seeking a thrilling ride or a peaceful hike, Moon Retreat by Sharjah Collection is your gateway to an active and invigorating escape.

Convenience Facilities at Moon Retreat by Sharjah Collection

At Moon Retreat by Sharjah Collection, guests can enjoy a seamless and comfortable stay, thanks to an array of thoughtfully designed convenience facilities. The hotel offers a reliable laundry service and dry cleaning, ensuring that your wardrobe remains fresh and pristine throughout your visit. With daily housekeeping, you can relax knowing that your accommodations will be kept tidy and inviting. For those traveling with valuables, safety deposit boxes are available, providing peace of mind during your stay. The convenience of room service allows you to savor delicious meals from the comfort of your own room, while the concierge is on hand to assist with any requests or local insights you may need. Stay connected with complimentary Wi-Fi in all rooms and public areas, making it easy to share your experiences or catch up on work. For added convenience, a designated smoking area and a well-stocked convenience store are also available, ensuring that all your needs are met without hassle. Whether you're here for relaxation or adventure, Moon Retreat by Sharjah Collection has everything you need for a memorable getaway.

Convenient Transport Facilities at Moon Retreat by Sharjah Collection

At Moon Retreat by Sharjah Collection, guests can enjoy seamless access to a range of transport facilities designed to enhance their stay. The hotel features a spacious car park onsite, ensuring that visitors have a secure and convenient place to leave their vehicles during their getaway. Whether you're arriving in your own car or renting one to explore the beautiful surroundings of Umm Al Quwain, the self-parking option allows for easy access and freedom to come and go as you please. What sets Moon Retreat apart is its commitment to providing complimentary parking for all guests. This free-of-charge car park not only alleviates the stress of finding parking in a busy area but also gives you the peace of mind to enjoy your vacation without worrying about additional expenses. With these transport facilities, you can focus on creating unforgettable memories while exploring the stunning landscapes and attractions near the retreat.

Culinary Delights at Moon Retreat by Sharjah Collection

At Moon Retreat by Sharjah Collection, dining is not just a necessity; it's an experience that tantalizes the senses. Guests can indulge in the convenience of room service, allowing you to savor delectable meals in the comfort of your own private space. Whether it’s a late-night snack or a sumptuous breakfast, our attentive staff is just a call away, ensuring that your culinary desires are met with promptness and care. For those who enjoy the great outdoors, the BBQ facilities offer a perfect opportunity to create memorable dining moments under the stars. Grill your favorite meats and vegetables while soaking in the serene ambiance of Umm Al Quwain. Start your day right with our delightful continental breakfast, featuring a selection of fresh pastries, fruits, and beverages that cater to all tastes. At Moon Retreat, every meal is crafted to enhance your stay, making it a haven for food lovers and relaxation seekers alike.

Experience Nature in Comfort: Room Offerings at Moon Retreat by Sharjah Collection

At Moon Retreat by Sharjah Collection, guests are invited to immerse themselves in the serene beauty of Umm Al Quwain while enjoying the unique offerings of their exquisite accommodations. The 1-Bedroom King Tent, spanning 35 square meters, provides a romantic and intimate setting, perfect for couples seeking a tranquil escape. With its elegant design and thoughtful touches, this tent invites you to unwind and connect with nature, enveloped by the soothing sounds of the desert. For those traveling with friends or family, the 1-Bedroom Twin Tent, also 35 square meters, offers a delightful alternative. This spacious tent is designed to accommodate two guests comfortably, ensuring a restful night’s sleep after a day of exploration. Each room type at Moon Retreat blends luxury with the natural environment, creating a truly unforgettable stay. By booking through Agoda, you can secure the best prices available, ensuring that your dream getaway is both affordable and hassle-free. Experience the magic of Moon Retreat while enjoying a seamless booking process that allows you to focus on creating cherished memories.

Discover the Enchantment of Umm Al Quwain

Nestled along the pristine coastline of the United Arab Emirates, Umm Al Quwain is a hidden gem that promises an enchanting escape from the bustling city life. This tranquil emirate, known for its rich heritage and breathtaking natural beauty, offers visitors a unique blend of traditional charm and modern relaxation. The serene waters of the Arabian Gulf create a picturesque backdrop for a variety of outdoor activities, including kayaking, fishing, and bird-watching in the nearby mangroves. Here, you can immerse yourself in the serene landscapes, where golden sands meet azure waters, providing the perfect setting for a peaceful retreat. Umm Al Quwain is also home to a fascinating array of cultural attractions that showcase the emirate's history and traditions. The Umm Al Quwain Museum, housed in a restored fort, invites you to explore the region's past through captivating exhibits, while the nearby Al Dur Archaeological Site reveals remnants of ancient civilizations that once thrived here. For those seeking adventure, the Dreamland Aqua Park offers a day of fun with exhilarating water rides and family-friendly entertainment. With its unspoiled beaches, rich cultural experiences, and welcoming atmosphere, Umm Al Quwain is the ideal destination for travelers looking to unwind and explore the authentic side of the UAE.

Traveling to Moon Retreat by Sharjah Collection from Nearest Airports

Reaching Moon Retreat by Sharjah Collection is a seamless experience, thanks to its proximity to several key airports in the United Arab Emirates. The nearest major airport is Sharjah International Airport (SHJ), located approximately 50 kilometers away from the retreat. Upon arriving at the airport, travelers can opt for a taxi service, which is readily available at the airport terminal. The drive to the retreat takes about 45 minutes, allowing you to enjoy scenic views of the surrounding landscapes as you make your way to this tranquil oasis. Alternatively, car rental services are also available at the airport for those who prefer to explore the area at their own pace. For those arriving at Dubai International Airport (DXB), which is about 70 kilometers from Moon Retreat, the journey is equally convenient. You can take a taxi directly from the airport, which will take around an hour to reach the retreat, or you might consider using ride-sharing apps for a comfortable and hassle-free ride. The route from Dubai is well-marked and offers a glimpse of the vibrant UAE culture along the way. Whichever airport you choose, your journey to Moon Retreat by Sharjah Collection promises to be a smooth transition into a serene escape where you can unwind and rejuvenate amidst nature.

Explore the Wonders Surrounding Moon Retreat by Sharjah Collection

Nestled in the serene landscape of Umm Al Quwain, Moon Retreat by Sharjah Collection offers guests a gateway to a variety of captivating attractions. Just a stone's throw away, the Umm Al Quwain Airport serves as a convenient entry point for travelers seeking adventure in this tranquil emirate. For those intrigued by local craftsmanship, the Dhow Building yard showcases the traditional art of boat-making, allowing visitors to witness skilled artisans at work. Additionally, the Fish Aquarium presents a delightful opportunity to explore the vibrant underwater world, making it a perfect outing for families and marine enthusiasts alike. For thrill-seekers, Dreamland Aqua Park is an exhilarating destination, featuring a plethora of water rides and attractions that promise a fun-filled day under the sun. Meanwhile, the Umm Al Quwain Marine Club and Riding Center offers a unique chance to engage in water sports or horseback riding, allowing guests to immerse themselves in the natural beauty of the area. Motorsport aficionados will find excitement at the Umm Al Quwain Motor Racing Club and Emirates Motor Sports Complex, where high-speed events and races take center stage. With the Al Arabi Sports and Cultural Club enriching the local sports scene, visitors can enjoy a blend of leisure, culture, and adventure, all within a short distance from their retreat.

Culinary Delights Surrounding Moon Retreat

Nestled in the serene landscape of Umm Al Quwain, Moon Retreat by Sharjah Collection is surrounded by a variety of delightful dining options that cater to every palate. Just a short drive away, Abu Shakra Restaurant offers a taste of authentic Middle Eastern cuisine, where you can indulge in flavorful grilled meats and aromatic rice dishes. For those seeking a more casual dining experience, Al Akl Al Har Restaurant serves up hearty local favorites in a warm and inviting atmosphere. Seafood lovers will appreciate Al Anam Restaurant, known for its fresh catch and exquisite seafood platters. If you're in the mood for traditional Emirati dishes, Al Diwan is a must-visit, showcasing rich flavors and cultural heritage. For a unique dining experience, Al Gawas Restaurant specializes in delectable seafood and local delicacies. Al Haram Restaurant presents a diverse menu that celebrates both international and regional cuisines, ensuring there's something for everyone. Meanwhile, Al Juma Restaurant is perfect for family gatherings, offering a wide array of dishes in a cozy setting. Al Khala Restaurant and Al Khour Restaurant both provide a charming ambiance, where you can savor delicious meals while enjoying the picturesque surroundings. Lastly, don’t miss Al Maraya Restaurant, where the culinary experience is elevated with stunning views and a menu that showcases the best of local and international flavors. Each of these restaurants not only enhances your stay but also allows you to immerse yourself in the rich culinary culture of the UAE.

Luxury Awaits: Pricing at Moon Retreat by Sharjah Collection

Nestled in the serene landscapes of Umm Al Quwain, the Moon Retreat by Sharjah Collection offers an unparalleled escape that comes with a premium price tag. With average room rates starting at $500+, guests can indulge in a luxurious experience that transcends the ordinary, making it a top choice for those seeking a unique blend of comfort and elegance. The retreat’s exquisite amenities, personalized service, and breathtaking surroundings make every dollar spent feel worthwhile, as you immerse yourself in the tranquility of this stunning destination. In contrast, the average price of a hotel room in Umm Al Quwain typically ranges between $251 and $300. While these options may be more budget-friendly, they often lack the distinctive charm and high-end features that define the Moon Retreat experience. For travelers looking to elevate their stay with lavish accommodations and exceptional hospitality, the investment in a room at Moon Retreat by Sharjah Collection promises not just a place to rest, but a memorable journey into luxury.

Exceptional Experience at Moon Retreat by Sharjah Collection

Moon Retreat by Sharjah Collection in Umm Al Quwain is truly a gem, as evidenced by its impressive overall rating of 8.8. Guests consistently rave about the outstanding facilities, which boast a remarkable score of 9.2. The retreat offers an array of amenities that cater to both relaxation and adventure, ensuring that every visitor finds something to cherish during their stay. Whether it’s the serene ambiance or the thoughtfully designed spaces, the hotel excels in providing a memorable experience that exceeds expectations. One of the standout features of Moon Retreat is its unwavering commitment to cleanliness, earning an exceptional rating of 9.5. Guests have expressed their appreciation for the pristine environment, which enhances the overall comfort of their stay. Additionally, the staff performance is nothing short of exemplary, with a stellar score of 9.8. The dedicated team goes above and beyond to ensure that every guest feels welcomed and valued, making personalized service a hallmark of this retreat. With such high ratings across various aspects, Moon Retreat by Sharjah Collection promises an unforgettable getaway that leaves a lasting impression.

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Amenities and facilities

Excellent8.5

Facilities

Languages spoken
  • English
  • Arabic
  • Filipino
  • Hindi
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Activity Kits
  • Complimentary movies
  • Glamping
  • Hiking
  • Horseback riding
  • On-site entertainment
  • Private BBQ facilities
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • BBQ facilities
  • Breakfast [continental]
  • Breakfast service
  • Halal breakfast
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator unavailable
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Outdoor venue for special events
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family/child friendly
  • Family room
Access
  • Allergy-free rooms
  • Buzzer/wireless intercom
  • Café design room
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couple's room
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Litter boxes
  • Mirrored room
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]

Location

Al Shuwaib - Umm Al Quwain Road E55, Al Shuwaib – Umm – Al Quwain Road, Sharjah, United Arab Emirates, Umm Al Quwain, Umm Al Quwain, United Arab Emirates

Excellent8.3

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-out from12:00
  • Check-in until23:59
The property
  • Number of rooms 16
  • Non-smoking rooms/floorsyes

Reviews of Moon Retreat by Sharjah Collection from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.4

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.4
  • 8.4
  • 2.0
  • 8.8
  • 10
  • 10
  • 9.6
  • 9.2
  • 7.2
  • 10

Most recent

  • Service score 9.6 out of 10 and is a high score in Umm Al Quwain
    Service9.6
  • Cleanliness score 9 out of 10 and is a high score in Umm Al Quwain
    Cleanliness9.0
  • Facilities score 8.5 out of 10 and is a high score in Umm Al Quwain
    Facilities8.5
  • Location score 8.3 out of 10 and is a high score in Umm Al Quwain
    Location8.3
  • Value for money score 7.6 out of 10 and is a high score in Umm Al Quwain
    Value for money7.6
High score for Umm Al Quwain

Rating

9+ Exceptional (6)
8-9 Excellent (3)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (2)
Guest Type
Room Type
Language

Show reviews that mention 

Atmosphere

Mentioned in 3 reviews
sentiment-positive-indicator
100% Positive

Service

Mentioned in 3 reviews
sentiment-positive-indicator
66% Positive
sentiment-negative-indicator
33% Unfavourable

Cleanliness

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive

Couples

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive

Breakfast

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Safety

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Check in

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Value for money

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Pool

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable
Showing 13 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Jignesh from United Arab Emirates
    Group
    2-Bedroom Tent with Pool
    Stayed 1 night in March 2026

    “Peaceful”

    A peaceful night away from the hustle of city life. The staff were so attentive, socialable and responded instantly to queries and assisted with Bbq set up. The facilities were clean and in good condition. The pool temperature was perfect. Waking up to the sound of sparrows in the morning, was such a calming experience.

    Reviewed March 15, 2026
  2. 8.8
    Excellent
    Indriani from Georgia
    Couple
    Dome King Tent with Pool
    Stayed 1 night in January 2026

    “Good place for a short getaway”

    Spend 1 night at the dome tent and itvwas an amazing experience. Really liked the peacefulness and back to nature feeling. Really liked the breakfast concept where we cook by ourself, but the flies are annoying in the day, maybe that could be managed. The dome has a weird smell because of the plastic but after a while its not a major issue. Loved it, and looking forwrd to come back.

    Reviewed January 14, 2026
  3. 10.0
    Exceptional
    Aaesha from United Arab Emirates
    Couple
    One Bedroom Tent Twin Without Pool
    Stayed 1 night in December 2025

    “Romantic & Warm”

    I visited this place with my husband to celebrate our honeymoon and his birthday, and it was the best night ever. We truly enjoyed the place and the atmosphere. The staff were very kind and extremely helpful.

    Reviewed January 18, 2026
  4. 2.0
    Zhenxu from China
    Family with teens
    Dome Twin Tent with Pool
    Stayed 1 night in November 2025

    “the worst hotel experience ever”

    I booked Moon Retreat through Agoda for my parents (Booking ID ***), and this turned out to be one of the most disappointing hotel experiences I’ve ever had in the UAE and even likely in my lifetime. The night before, we stayed at ***, it was flawless in every aspect: warm service, professional staff, and genuine hospitality. The next day, as we planned to visit the Mleiha Archaeological Centre, we chose Moon Retreat by Sharjah Collection next door, hoping for a more local desert experience. I hesitated because it’s not managed by an international brand, and unfortunately, that concern proved valid. My parents had flown all the way from China, and they don’t speak English. Both are in their 60s, with chronic health conditions that require basic evening care, checking blood pressure, sugar levels, and taking medication before bed. Before arrival, I only asked once if a third guest could sleep in the same dome. The hotel said no, even I was willing to pay extra charge for that. So I accepted that and booked my own hotel in the city. When checking in, I clearly told the staff that I would not be staying overnight, did not present my ID. What I asked for was to accompany my parents briefly to help them settle after a long day. The real issue was a complete lack of empathy and safety support, not occupancy. Following the hotel’s own directions, our car got stuck in deep sand for more than 1 hour on an unpaved desert road. The hotel promised to send help within 30 minutes, but no one ever came, even though we later discovered the property reception was only about 1 kilometer away. It was also clear that we were not the first guests to experience this problem, later we saw another two guests stuck in the same spot on that unpaved stretch of road leading to the camp. By the time we reached the hotel around 8:00 p.m., my parents were frightened, exhausted, and hungry. No one offered water, comfort, or even asked if we were okay. When I tried to stay with my parents briefly to share dinner and assist with their medical care, the supervisor refused and said: If you had asked at reception, maybe we would have allowed it, but since you already entered the room, we cannot. Then the staff added that if I wanted to have dinner with my parents and assist them, I would need to pay AED 1,500 (≈ USD 410) to upgrade to a two-bedroom tent. But I had already booked my own hotel room in the city for that night, and I had no intention of staying overnight at Moon Retreat after all the experience I had with them. So this “upgrade” was completely meaningless to me, I was simply trying to make sure my parents could eat and rest safely after such a stressful day. It was clear that instead of showing understanding or care, the hotel team was more focused on maximizing revenue. They had the discretion to show compassion, but chose instead to monetize basic humanity. For elderly, non-English speaking parents, who were not yet recovering from being stranded in the desert, this cold and rigid attitude made them feel deeply unsafe. In the end, we had no choice but to leave the property entirely that night, even though the room rate of nearly AED 2,000 (≈ USD 545) had already been fully paid. If this hotel truly has such a strict “no visitor” policy, it should have been clearly communicated well in advance, both by the property and by Agoda. In my experience staying at multiple desert resort properties across the UAE (mostly through *** and *** networks), any restrictive policy is always disclosed early, typically via email days before check-in. And if a guest cannot meet such a condition, there should at least be a cancellation window. It is not the guest’s responsibility to investigate hidden policies that differ so greatly from normal hospitality standards. In our case, the hotel only added me on WhatsApp hours before check-in and sent a long “notice” message while I was already driving.

    Reviewed November 10, 2025
    Auto-translated through generative A.I.
  5. 8.0
    Excellent
    ALI from United Arab Emirates
    Solo traveler
    Stayed 1 night in January 2023

    “A review from the moon and back! ”

    One of the most unique places that I have ever visited in the world. The room (or doom) has a very unique design, internally and externally. Of course by trying to provide the utmost privacy for the residence the retreat's location had to be very private and away from any public areas, perfectly isolated behind the mountain, and in such it was very hard to reach in a saloon car, but if you have a 4x4 it would be effortless. The room is very nice but in pictures they looked bigger, and we thought it would have a sunroof, where you can lay down in bed and watch the stars above you. They have a grill and all the barbecue tools that you need to make your meals on the grill which was really a plus point. I truly loved the stay and it was one of the most memorable experiences I ever had!

    Reviewed May 08, 2023
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