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Interior view, Okura Garden Hotel in Shanghai
Superior Queen - View, Okura Garden Hotel in Shanghai
Entrance, Okura Garden Hotel in Shanghai
Lobby, Okura Garden Hotel in Shanghai
Lobby, Okura Garden Hotel in Shanghai
Swimming pool, Okura Garden Hotel in Shanghai
Swimming pool, Okura Garden Hotel in Shanghai

Removed from saved list

9.0

Exceptional

6,319 reviews

6,319 reviews

Housekeeping20
Breakfast12
Garden12
See map
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Mitsukoshi Department Store
10 m
Tots - The Original Toy Store
90 m
Pink Home Club
130 m
Shanghai Qigong Institute
150 m
St Nicholas Church
160 m
Popular landmarks
Xintiandi
1.4 km
Shanghai Museum (Shanghai Bowuguan)
1.8 km
Nanjing Lu (Nanjing Road)
2.6 km
Yu Garden (Yuyuan)
2.9 km
The Bund (Wai Tan)
3.7 km
Closest landmarks
YY’s Bar
110 m
Windows Bar
180 m
California Club
280 m
Muse at Park 97 Club
300 m
Hua Yang Nian Hua Shop
310 m
2022

Okura Garden Hotel

58 Mao Ming South Rd, Xintiandi and Huaihai Rd, Shanghai, China, 200020 - See map
Highlights

Hygiene Plus

Located in heart of Shanghai

Front desk [24-hour]

Airport transfer

Excellent breakfast

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

5 travelers have booked today.

Value for money8.4
Distance to city center0.0 km
Location rating9.0
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport12.3 km

Rooms available at Okura Garden Hotel

Excellent
Room comfort & quality

8.7

Superior Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Queen
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Single Deluxe
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 single bed
Enter dates to see prices
Superior Double Room
...
  • Room size: 29 m²/312 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Hao Hua Shuang Chuang Fang
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Gao Ji Yuan Jing Shuang Chuang Fang
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Hao Hua Tao Fang
...
  • Room size: 72 m²/775 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Okura Garden Hotel provide airport transfer?

Okura Garden Hotel provides airport transfer service upon request with an additional charge of 800 CNY in local currency. To request, check the box on the booking form just before the payment page.

Does Okura Garden Hotel have a fitness center?

Okura Garden Hotel features charges applied fitness center that is suitably situated at the tip of your finger, allowing you to get your daily training session in at any time of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

Does Okura Garden Hotel provide laundry services?

Yes! Okura Garden Hotel includes laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.

What bars are nearby Okura Garden Hotel?

While remaining at Okura Garden Hotel, enjoy your evening or night out at Epicure Bar, TMSK Bar, and Brown Sugar Bar to make the most out of your nightlife.

What public parks are within range of Okura Garden Hotel?

While lodging at Okura Garden Hotel, cherish your early morning or evening stroll at nearby park which include Sanjiao Park, Huaihai Park, and Jing'an Sculputure Park.

What are the property's policies for children's bedding at Okura Garden Hotel?

Okura Garden Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How long do travelers normally stay at Okura Garden Hotel?

Verified past guests that have stayed at Okura Garden Hotel had an average nightly stay of 3 nights at this property.

What is the verified guest review consensus about Okura Garden Hotel's view?

69.0% of our past visitor ratings have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Okura Garden Hotel down in the review section.

What is the verified guest review consensus about Okura Garden Hotel's spa?

62.0% of our verified guest assessments have given a positive review and remarks about this property's spa. You can look up on more detailed customer reviews, and comments for Okura Garden Hotel down in the review section.

What is the typical rating that past Couples' have given to Okura Garden Hotel?

Past couple travelers that have stayed at this property have given Okura Garden Hotel an average rating of 8.7. You can look up on more specific customer reviews, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What restaurants are close by Okura Garden Hotel?

Okura Garden Hotel’s community is Xintiandi and Huaihai Rd which includes popular restaurants such as Lei Garden Restaurant, Chun Restaurant, and Maya.

What people love about Okura Garden Hotel

  • 10

    Exceptional
    Cleanliness

    "The hotel has large garden at the front which is unique, hotel crew are friendly and helpful, rooms are clean and all equipment works."

    Yingjie

    |

    August 21, 2023

  • 9.2

    Exceptional
    Location

    "Perfect location, extremely clean, decent sized room."

    LEE

    |

    January 1, 2020

  • 8.4

    Excellent
    Location

    "Old hotel, convenient location."

    Xin

    |

    August 24, 2023

Property ranking|Compared to 816 Shanghai properties
See all rankings
Room comfort score
8.7/10
Location score
9/10
Service score
8.7/10
Cleanliness score
8.9/10
Better than
97
%
of Shanghai properties
Better than
93
%
of Shanghai properties
Better than
93
%
of Shanghai properties
Better than
93
%
of Shanghai properties
Overall rating:

9

Exceptional
6,319 reviews
Cleanliness
8.9
Facilities
8.4
Location
9.0
Read all reviews >
What travelers say they love:
Very good Chinese restaurant, especially buffet.
HAIYING from Australia
Couple
More about Okura Garden Hotel

More about Okura Garden Hotel

Experience Luxury at Okura Garden Hotel in Shanghai, China

Indulge in the ultimate luxury experience at Okura Garden Hotel, a 5.0 star hotel located in the heart of Shanghai, China. The hotel boasts a range of exceptional facilities that cater to the needs of every guest. Enjoy 24-hour room service, a coffee shop, bar, restaurant, and daily housekeeping. Stay connected with free Wi-Fi in all rooms and public areas, and take advantage of the airport transfer, shuttle service, and taxi service. Relax in the indoor pool, hot tub, sauna, steamroom, or spa, or work up a sweat in the fitness center with additional charge. Other facilities include a salon, gift/souvenir shop, library, and convenience store. With executive lounge access, express check-in/check-out, and luggage storage, Okura Garden Hotel ensures a seamless and comfortable stay for every guest.

Luxurious Room Types at Okura Garden Hotel

Okura Garden Hotel offers a variety of luxurious room types to cater to every guest's needs. The Deluxe Room is perfect for couples with its 1 Queen Bed and 32 square meters of space. For those seeking a more spacious room, the Executive Room offers 35 square meters of space and a comfortable 1 King Bed. Solo travelers can opt for the Single Deluxe, which features 29 square meters of space and 1 Single Bed. The Superior Queen is ideal for those who prefer a larger bed with its 1 Queen Bed and 32 square meters of space. For those who want to indulge in ultimate luxury, the Superior Suite offers a massive 58 square meters of space and 1 King Bed. Lastly, the Superior Twin is perfect for friends or family traveling together with its 32 square meters of space and 2 Single Beds. With such a diverse range of room types, Okura Garden Hotel has something for everyone.

Discover the Best of Shanghai's Landmarks and Attractions

Okura Garden Hotel is situated in the heart of Shanghai, surrounded by some of the city's most iconic landmarks and attractions. Take a stroll through the Former French Concession, a charming neighborhood filled with tree-lined streets, traditional architecture, and trendy cafes. For a taste of Shanghai's modern side, head to Xintiandi, a bustling shopping and dining district with a mix of Western and Chinese influences. For a scenic walk along the Huangpu River, visit the Riverside Promenade (Bingjiang Da Dao) and take in the stunning views of the city's skyline. History buffs will love the Shanghai World Expo Museum, which showcases the city's rich cultural heritage and global influence. And for a peaceful escape from the hustle and bustle of the city, Fuxing Park offers a serene oasis with lush gardens, tranquil lakes, and historic landmarks. With so much to explore just steps away from the hotel, Okura Garden Hotel is the perfect base for your Shanghai adventure.

A Garden Oasis with Superb Service and Amenities

Okura Garden Hotel in Shanghai, China is a true gem according to its satisfied guests. The hotel boasts wide, clean, and comfortable rooms that are perfect for a relaxing stay. The highlight of the hotel, however, is its stunning garden that provides a peaceful oasis in the bustling city. Guests rave about the excellent service provided by the hotel staff, who go above and beyond to ensure a comfortable and enjoyable stay. The hotel's location is also a plus, with many attractions and restaurants within walking distance. Additionally, the hotel offers good food and spa services, making it a perfect choice for those looking to unwind. The hotel's rich history adds to its charm, making it a unique and memorable experience for all who stay. Overall, Okura Garden Hotel offers a comfortable and luxurious stay with superb service and amenities that will leave guests feeling refreshed and rejuvenated.

Experience the Best of Shanghai Hospitality at Okura Garden Hotel

Looking for a luxurious stay in the heart of Shanghai? Look no further than Okura Garden Hotel. This hotel has received an impressive 8.6 overall rating from satisfied customers, with particularly high marks for cleanliness and location. Guests have raved about the hotel's comfortable accommodations and the exceptional performance of its attentive staff. The facilities are top-notch, offering a range of amenities to suit all types of travelers. While the food and dining options may not be the hotel's strongest suit, guests have still given high marks for the overall value of their stay. Choose Okura Garden Hotel for an unforgettable experience of Shanghai's hospitality.

Show less

Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

27 mentions

Housekeeping

22 mentions

Food & Dining

10 mentions

Swimming Pool

5 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Desk
  • Electric kettle
  • Extra long bed
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Locker
  • Mini bar
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Towels
  • Trash cans
  • Wake-up service
  • Whirlpool bathtub
  • Window

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site
The Rose Coffee Shop
  • Cuisine: American
  • Menu: A-la-carte
Yamazato Japanese Restaurant
  • Cuisine: Japanese
  • Menu: Buffet

Location

58 Mao Ming South Rd, Xintiandi and Huaihai Rd, Shanghai, China, 200020
Exceptional
Location

9

Airports
  • Shanghai Hongqiao International Airport (SHA)
    12.3 km 30 min drive
  • Shanghai Pudong International Airport (PVG)
    34.2 km 49 min drive
Public transportation
  • Middle Huaihai Road Metro Station
    430 m 3 min drive
  • South Shaanxi Road Metro Station
    550 m 2 min drive
Hospital or clinic
  • Shanghai Youdian Hospital
    630 m 5 min drive
Shopping
  • South Bund Soft Spinning Material Market
    3.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Xintiandi
    1.4 km
  • Shanghai Museum (Shanghai Bowuguan)
    1.8 km
  • Nanjing Lu (Nanjing Road)
    2.6 km
  • Yu Garden (Yuyuan)
    2.9 km
  • The Bund (Wai Tan)
    3.7 km
  • Oriental Pearl Tower
    4.4 km
  • Shanghai Tower
    4.6 km
  • Shanghai World Financial Center
    4.8 km
  • Shanghai Disneyland
    21.1 km
  • Zhujiajiao Ancient Town
    40.4 km
Nearby landmarks
  • Mitsukoshi Department Store
    10 m
  • Tots - The Original Toy Store
    90 m
  • YY’s Bar
    110 m
  • Pink Home Club
    130 m
  • Shanghai Qigong Institute
    150 m
  • St Nicholas Church
    160 m
  • Windows Bar
    180 m
  • Guandii Club
    260 m
  • OPA department Store
    270 m
  • Huaihai Road Commercial Street
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • For room type below deluxe room, an additional charge RMB50 per entry per person will be required for use of the Swimming Pool.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:30
Getting around
  • Airport transfer fee800 CNY
  • Distance from city center0.0 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)220 CNY
  • Daily Internet/Wi-Fi fee0 CNY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors34
  • Number of restaurants3
  • Number of rooms 478
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2014
Parking
  • Daily parking fee240 CNY

Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

The admission fee to Health Club for guests who stay in Superior Room would be CNY 50 per time per person.

Reviews of Okura Garden Hotel from real guests

Provided by verified guests of Agoda
8.6
Cleanliness8.9
Facilities8.4
Location9.0
Room comfort and quality8.7
Service8.7
Value for money8.4
High score for Shanghai
Rating
9+ Exceptional (452)
8-9 Excellent (294)
7-8 Very Good (216)
6-7 Good (58)
<6 Below Expectation (60)
Time of the year
Mar - May (292)
Jun - Aug (262)
Sep - Nov (268)
Dec - Feb (258)

Show reviews that mention 

Showing 1,080 verified guest comments
12345
10.0
Exceptional
Luca from Japan
Business traveler
Superior Queen
Stayed 2 nights in January 2020

clean and comfortable ”

good breakfast a little old but spacious and clean room. washet in the bathroom that is a real bonus.

Reviewed January 19, 2020

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Dear Luca , Thank you so much for staying . We will never let you feel disappointment. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel

Responded January 20, 2020
Okura Garden Hotel
9.6
Exceptional
Karen from China
Solo traveler
Deluxe Room
Stayed 1 night in November 2020

Consistently comfortable”

I have done a Shanghai staycation here a few times and it is one of the cleanest hotels I've been to in China. The bed is slightly softer than most. The location is great for shopping, night life on Julu Rd. and exploring the former French Concession area.

Reviewed November 21, 2020

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Dear Karen, Thank you very much for staying at Okura Garden Hotel Shanghai. We are appreciated to your feedback! It’s a pleasure to read that you were very content with our location,with room's cleanness as well as with furniture .We look forward to welcoming you back again in the near future! Kind regards, Stella Huang Guest Service Team Okura Garden Hotel Shanghai

Responded December 20, 2020
Okura Garden Hotel
10.0
Exceptional
Tao from China
Group
Superior Twin
Stayed 1 night in August 2020

Great location with shopping malls nearby. Hotel is amazing and gorgeous. ”

hotel rooms are neat and classic. Will come back again.

Reviewed August 18, 2020

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Dear Tao, Thank you very much for your kind words about your recent stay with us. It is so lovely to see that you were impressed with our location and our rooms. We endeavor to offer a memorable experience for all of our guests. We would like to extend you our gratitude for being our guest during your journey to Shanghai and for your wonderful compliments. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

Responded August 21, 2020
Okura Garden Hotel
9.2
Exceptional
LEE from Hong Kong SAR, China
Family with young children
Superior Twin
Stayed 5 nights in December 2019

Excellent location and stay free for kids”

Perfect location, extremely clean, decent sized room. Twin Beds are big enough for 2 kids 2 adults. Breakfast was ok, not best, but offered enough choices. Historical and beautiful building, nicely refurbished, highly recommended especially if u appreciate history and beauty than just modernness

Reviewed January 01, 2020

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Dear Guest, Thank you for choosing Okura Garden Hotel (shanghai). We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel Guest Service Team

Responded January 04, 2020
Okura Garden Hotel
10.0
Exceptional
Bogdan from China
Family with young children
Deluxe Room
Stayed 2 nights in November 2020

Okura👌”

All is how should be...

Reviewed November 07, 2020

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Dear Mr. Bogdan , Thank you so much for your staying . We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel Shanghai Guest Services Team

Responded November 13, 2020
Okura Garden Hotel
8.4
Excellent
Phelim from Ireland
Family with young children
Superior Twin
Stayed 3 nights in December 2020

A bit dated but does the job.”

We did three nights here over new year 2020. Firstly, the hotel is in a great location close to several train stations and right in the heart of the French concession. The staff were friendly and helpful on check-in and other than that we didn’t really have much to do with them. With so many excellent places to eat close by we didn’t take any meals in the hotel so I cannot comment on the food. The room was dated and a bit tired and the carpet a bit grubby in places but otherwise the room was clean with a good view and housekeeping did a good job every morning. All in all we have no complaints and for the price we paid we would certainly stay again next time we’re in Shanghai.

Reviewed January 03, 2021

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Dear Phelim, Thank you for choosing Okura Garden Hotel Shanghai for your recent stay. And we appreciate the time you’ve taken to share your feedback with us. We’re delighted to learn that you enjoy our location and service. However we’re sorry that our facilities didn’t meet your expectations. All of our staff members are working their hardest so that we can provide further satisfaction to our guests, and offer better facilities, cuisine, and heartfelt service. Hope to welcome you soon! Warmest regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

Responded January 31, 2021
Okura Garden Hotel
8.4
Excellent
Bennie from China
Business traveler
Single Deluxe
Stayed 5 nights in November 2020

Great value !”

Must book through Agoda to get the best deal ! Better than any hotel booking. Coms and the local agents .

Reviewed November 25, 2020

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Dear Bennie, Thank you very much for your stay in Garden Hotel Shanghai. And we are delight with your positive reviews. We do hope you can choose our hotel again during your next visit to Shanghai. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel

Responded January 15, 2021
Okura Garden Hotel
7.6
Very good
Ka from Hong Kong SAR, China
Family with young children
Superior Twin
Stayed 2 nights in December 2019

Good value and nice area”

We had very little time spent in hotel room or use hotel facilities, bathroom was quite small, small TV with limited channels, the room & deco perhaps a bit dated but overall seemed clean, good value.

Reviewed January 03, 2020

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Dear Guest , We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel Guest Service Team

Responded January 04, 2020
Okura Garden Hotel
9.7
Exceptional
Roy from Australia
Solo traveler
Stayed 1 night in November 2011

Top Class Attention to Travellers”

Attentive staff and clean rooms

THe Okura Garden exterior keeps the looks of old Shanghai, tucked away behind a garden and yet conveniently located with many high end shops and very reasonably priced restaurants within walking distance. Checking into the cozy Okura Garden is like getting back home, with staff welcoming you with open hands. Everyone from the bellboy, reception staff, cleaning and restaurant staff greet you with a smile, something that is not often accorded to travellers staying at other hotels. Naturally, rooms are clean despite the many years the building has been standing although a renovation could make it even better.

Reviewed December 12, 2011

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9.0
Exceptional
Michael from United States
Couple
Stayed 3 nights in December 2012

Great overall experience ”

Very comfortable beds and great central location

This is the second time I stayed at the Okura Garden Hotel in Shanghai and I enjoyed both experiences very much. The facilities were impressive with comfortable beds with an extensive cable TV selection. The breakfast buffet was one of the best that we have had in our wide travels to date, providing for a great beginning to our days. The only downside to this hotel is that they charge customers to use the gym and the pool, this slightly tainted my experience as the Okura purported itself to be a five star hotel, this level in my experience should never charge for this service. However overall, still a very comfortable stay at a beautiful hotel.

Reviewed December 23, 2012

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10.0
Exceptional
Tom from United States
Solo traveler
Superior Twin
Stayed 4 nights in November 2019

Jocelyn”

We couldn't have been happier with Okura Garden Hotel. It was an oasis at the end of a long months trip through Asia. The French Concession area where the hotel is, is charming and much quieter than the Bund area. The hotel was beautiful. I had requested a room on a higher floor to avoid noise and traffic and they placed me on the 17th floor with a spectacular view of the city. The Guest Services helped us at every turn, from making reservations at restaurants to calling for taxis. All the staff were courteous and patient with us as we did not speak mandarin. I'd gladly choose this hotel again if I'm in Shanghai!

Reviewed November 23, 2019

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Dear Tom, We are very honoured to receive you great feedback and delighted on being your host during your journey to Shanghai. Seeing our guests as happy and satisfied as you is definitely the greatest reward for our daily work. We would be pleased to welcome you back anytime soon. Warmest regards, Stella Huang Guest Service Team Okura Garden Hotel Shanghai

Responded November 24, 2019
Okura Garden Hotel
9.0
Exceptional
Shinobu from Japan
Couple
Stayed 2 nights in June 2014

Best Chief Concierge Mr. Shen”

good location, nice and cosy room, and friengly & professional staff

Lived in Shanghai for a year in the past, and knew the convenience of the hotel location, so booked Okura Garden Hotel. During my stay, my husband left his camera in a taxi. We didn't take a receipt and had no idea about the car number plate or even the name of the taxi company. Very professional concierge team helped us to check the CCTV record, and identified the taxi we got off at the entrance of the hotel, and managed to locate the camera. It only took half an hour for an entire searching process, and it was nothing but professional. I would like to show my appreciation especially to Mr. Shen the chief concierge.

Reviewed June 11, 2014

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9.2
Exceptional
Charles from Singapore
Couple
Executive Room
Stayed 3 nights in June 2018

Okura staff are very responsive and responsible to customer .”

Okura Hotel stands out because of its staff . There are many five star hotels in Shanghai but their staff may not provide service which are comparable to the best . Our experience of staying in Okura makes us appreciate dedicated, sensitive and caring staff . When things go wrong the management is immediate at problem solving . We did not have to wait or get frustrated with our problems . Hotel facilities in all five star hotels in Shanghai are really good . However , if you want a hotel which looks after you throughout your stay and assist you with unexpected problems Okura fits the bill . We have stayed in Shanghai on and off for five years and tested quite a number of hotels .

Reviewed June 23, 2018

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Dear Charles: Thank you so much for choosing Okura Garden Hotel Shanghai and taking your valuable time to share with the Agoda community. We are delighted to learn that you’ve enjoyed the overall experience and thank you for highlighting our service. Rest assured I will share your kind words with our team and I hope that we will have the opportunity to welcome you again during your next business trip to Shanghai. Once again, thank you very much for kind words! With best regards, Stella Huang Guest Service Team Okura Garden Hotel Shanghai

Responded June 24, 2018
Okura Garden Hotel
8.3
Excellent
HsiLing from Singapore
Business traveler
Stayed 3 nights in March 2012

Garden in the city”

Lovely tranquil garden, warm and well informed service staff

This was not my first time staying in okura garden. Located right in the centre of Huai Hai road, in the midst of Shanghai tourist and shopping belt, okura garden beckoned with peace and serenity. Upon entering the compound, a sense of calmness, security and home coming overwhelmed. Service has been attentive yet unobtrusive, friendly and professional. This time round, I encountered a small hiccup. The room temperature was way warm. I made a call to front desk to have it checked and was told the they would look into it and would adjust accordingly. I was assured that this will be done in abt 15 min. I left it as such and went to take a long shower. After my shower, to my dismay, the room was just as hot as it before! That was past midnight already, and i made a second call. Technicians and managers were sent to my room, did a check and told me it was 35 degree celcius! They quickly fixed the problem and even brought me a portable airconditioner to make sure the night went well. It was a hiccup, but I would still recommend okura garden to my friends who are visiting shanghai.

Reviewed May 12, 2012

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9.7
Exceptional
Cheung from Hong Kong SAR, China
Solo traveler
Stayed 1 night in March 2013

True 5 star hotel with great hospitality”

the japanese style strict management of the hotel

This is my first time going Shanghai and my first stay in this lovely hotel. I read a book written by Mr. Choi Lan (a Hong Kong guy who knows luxury lifestyle very well), the book's name was "the hotel you must live in your life" and he recommended this hotel in Shanghai to the readers. The hotel was French people's clubhouse in 1920s, there is a big garden in front of the hotel and the view is very nice. In 1950s, Mr. Mao was there walking around as well. Though you cannot see the riverview from the hotel and it takes 10 mins cab drive to reach the famous waterfront, I think it still worth to live in the hotel (the price provided by Agoda is really cheap and worth!!). I love the Japanese hot spring powder they provided in the suite's bathroom, it was really nice!! The hotel staff were very nice and helpful, I could always see a smile from their face. Definetly I will stay in this hotel again once I go to Shanghai again.

Reviewed March 07, 2013

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10.0
Exceptional
Benjamin from United States
Family with young children
Deluxe Room
Stayed 3 nights in March 2018

One of the best in the city”

Okura Garden Hotel provides top-notch, reliable, and impecable service in all aspects. All the staff is courteous, committed, and efficient. You can really call Okura a home away from home. I will certainly use this hotel at my next visit to Shanghai. Thanks very much, Okura.

Reviewed April 05, 2018

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Dear Benjamin: Thank you so much for choosing Okura Garden Hotel Shanghai to stay and for taking your valuable time to share with the broader Agoda community. We constantly strive to treat our guests like family and we very much appreciate your recognition of our attentive and professional service. Being a ‘home away from home’ is the best compliment a hotel can get! We look forward to seeing you again on your next visit to Shanghai. Warmest Regards Stella Huang Guest Service Team Okura Garden Hotel Shanghai

Responded April 09, 2018
Okura Garden Hotel
9.7
Exceptional
Ettore from Italy
Business traveler
Stayed 1 night in May 2012

Great location and amazing features”

Everything is perfect

it was my second time in this hotel and i just can confirm my review of last month ... everything absolutely perfect. i'll be in shanghai again in june and for sure i'll book a room at the okura garden hotel.

Reviewed May 21, 2012

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9.7
Exceptional
Peter from United Kingdom
Business traveler
Stayed 2 nights in April 2012

Hotel breathing calm and elegant perfection”

Rooms and breakfast buffet options

the okura garden is a haven of quiet, elegant and helpful efficiency, as experienced before. restaurants good but expensive. go eat at the noodle houses or even pizza hut nearby!! the garden is worth visiting. convenient for most shopping needs. the hotel compares well with the original okura in tokyo.

Reviewed May 04, 2012

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9.2
Exceptional
wee from Malaysia
Business traveler
Stayed 4 nights in June 2016

Consistently good quality”

i have stayed at the Okura Garden many times and the hotel has been consistently good. The food and beverage outlets is good and the service is good. This is to be expected of Japanese hotels. The only downside is that the Gym is not free for hotel guests. I pay 50 RMB for every use. However, the equipment is well maintained and the gym facility is good.

Reviewed June 27, 2016

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8.0
Excellent
Qi from China
Business traveler
Stayed 2 nights in July 2013

Pleasant and comfortable trip”

affordable 5-starred hotel, central location, free-wifi

I've spent a memorable weekend at Okura Garden Hotel. The service is excellent, the view is fantastic, and the food is delicious. Every thing lives up to its 5-starred hotel title, except for price, which only cost me RMB 600 per night. I will definitely consider staying there once I come to Shanghai, and I'm expecting to have a taste of the Japanese restaurant there.

Reviewed August 01, 2013

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