As good as it gets ”

While Westerner's expect 5-star resorts to be 95-100% spot on in every small detail, the star rating system doesn't actually exist in S.E Asia, so hotels compare themselves against the list from the West, Pullman is as close as it gets to 5-Star without bankrupting you. 1. The vast majority of the property is finished all well, lots of small things that could be fixed like chipped paint but equally as many things that just nail the experience. 2. Food, the food can be a little pricey, I would budget 1000 THB per person per meal just in case, but the food is pretty delicious. Breakfast has a wide range of choice, and is renewed many, many times throughout the morning. Two restaurants (Thai, Italian) for dinner, Thai for lunch and a cafe near the front (At the bridge) for gifts and snacks and drinks. 3. Locality, the area is pretty much empty thanks to covid, however there are some small cafes such as Hideaway cafe that aren't too far and have beautiful sights. 4. Beach is empty, the waves are strong though which makes it ideal for surfing. The middle of the beach is the cleanest point and it never actually gets crowded. 6. Rooms, I stayed in the big ocean deluxe room which is immediately next to the main area, it was spacious, had everything we needed, water pressure was fantastic, the only down side was that everything on the balcony for damp from the waves (to be expected) and my partner slipped and fell. 7. Staff, after slipping and falling I called reception for some plasters and something to clean the wound, they sent a first aider immediately, followed up with someone from their relations team. Very much appreciated, staff are nice, kind, friendly, fun, helpful and very accommodating. 8. Options, there's a lot of different types of drink like buy 1- get 1 free for happy hour, you can walk around the resort with them, high teas, various snacks, spa options along with yoga, gym and two swimming pools, so while it rained on one of the days we had things to

Birthday stay”

The experience and attention during our stay were beyond our expectations. We were taken care of exceptionally well and felt very special. Even the staff at the main entrance were very welcoming and professional upon our arrival. Every staff we walked by had a great smile and welcoming. Special mention to Khun Roxana and Khun Pongpan who were very attentive. As well as Khun Albert for all the arrangements On the day of our arrival and the second evening of our stay, we met Khun Roxanna who made us feel like family. Khun Roxanna made my wife’s birthday special by taking us to the room to show the surprise that was awaiting us. The arrangement on the bed and the mirror were bonus points for us. We loved the effort put in by the whole team. Khun Pongpan ensured that the food and drinks arrived on time and made a considerable effort with his colleague to arrange the dinner table for us. He even gave my wife a sample of the wine before pouring. (Great to see industry level standards). As for the food order. Compliments to the executive Chef (Craig) and his team. The seafood in the papaya salad certainly tasted fresh. Especially the calamari. Pork Ribs melted on my tongue and the noodles were delicious. Special mention to the member of staff in Elements (Khun Gam) who we met for both breakfasts and a refreshing drink in the afternoon. Bubbly and guest-centric. This also applies to all the staff that we met at Elements. Top team! Also, the lady serving drinks at C Bar on the evening of the 29th November saw that we were resting by the lobby and opted to bring us glasses of fresh drinking water. We hadn’t requested it but something a service-minded person would do. Full marks for her! We had a lovely time in Dhatri Spa and recall it to be just as memorable as the last time we went. Khun Venus at reception was welcoming and a lovely person to meet. The lady masseuse was as expected, professional, and experienced. Loved the oil-massage experience. I’ve been to many but

An exceptional resort ever!”

Once again I’d stayed this resort. Everything in this resort is fascinating. Location is the best at Naiton beach, you will see the best beach view when you just walk through the lobby. The accommodation is perfect, all stuffs needed just provide in your room and the resort, no wonder why I am all days all nights spending my time here. The staffs are friendly and helpful, Ding was the first one who got us a warm welcome and accorded us to the room. He got us all information we needed, that’s helpful after we had a chat with him, we knew that he is from our hometown too and surprisingly he was in the same high school with us too. But it’s not why I write his name here :) Moving to Mook, she was a lovely staff her smile make us feel more than welcome all suggestions and good service were from here. Last but not least I could not remember his name, he is a bellman who was the one helped and recommended my family to find a nice location to take photos on our last day there. Y’all know now the covid-19 is spreading all around the world and make every tourist destination empty, but who know this resort never feel empty and lonely just because all staffs make us feel special:)

Exceptional views and clean beach”

This resort is very suitable for those who don't mind to be afar from the city, or to unwind during the weekends. The staffs are very helpful, friendly from reception to the buggy controller (Tong and Tim). Kudos for the xtra mile- sending us to go to nearest restaurant and offer to pick us up back to the hotel. Thumbs up! The room is generally clean, the facilities are amazing here, breakfast is great, not as busy as some other hotels near Patong beach. Naithon beach is super clean- the shores are not exactly really clean but there are areas where you can be comfortable. Water is still very clear and Naithon beach is not crowded so you still have some privacy! Definitely coming back- They made you feel like home away from home.

Perfect!”

Everything was perfect from A to Z I have very small comments tho.. The pool villa was out of this world but I would’ve loved if the pool have heater or anything to move the water since it was still and full of tree’s leaves and other things. the water was so cold also. the ocean view villa was spectacular. The in room dining was only Thai food I would’ve love international food menu for the room dining. the beach was fabulous and clean totally loved the whole experience!!

Close to airport & great quarantine!”

We booked this hotel since it was in close proximity to the airport and was a part of the SHA+ program. We only stayed for one night, but we appreciated how easy it was to enjoy the resort. The app let you book room service or request a buggy to take you from your room to one of the amazing restaurants. We enjoyed Vero Italian for dinner and did the breakfast buffet. Good value, and gorgeous property! If you are looking for something close to Patong, this is not the hotel for you however. I would recommend this to people looking for a relaxing stay, beautiful resort, nice beach and private.

Fantastic friendly hotel”

The hotel itself is lovely. Seafront setting with lovely quiet clean beach. Staff exceptional, breakfast great selection and an amazing view from the top pool. Fantastic price due to covid. Not much around the hotel in terms of places to eat as most of it closed up due to covid, if you don't have a car this might be an issue but plenty to eat in the hotel. We'll be back!

Best time in Pullman Arcadia”

We just spent 7 nights at the hotel and couldn't be happier. The staff was amazing, friendly and helpful- Albert and Pooh were great and so is the rest of the staff. The pools were so serine, we could have stay there forever. The rooms were big and clean. we highly recommend the hotel. Hope to be back soon.

Awesome Staycation”

From the very moment we arrived, we were treated with the finest Thai hospitality I have come across in many years. The staff went beyond the call of duty to ensure we enjoyed our stay. The room was beautiful and clean with a view to die for. I will certainly return very very soon.

Getaway retreat”

Stunning cliff top retreat with mesmerising views of the beach and ocean. Gorgeous rooms nestled within a tropical underlating paradise spread across acres of lush rain forest. The staff are nothing short of excellent. Exactly what one expects with a Thai 5 star resort. The breakfast was superb. The quality of everything and attention to detail is exceptional. There are 2 pools, one more for lap swimming which I love. Both pools are gorgeous. Rooms are peaceful and very well appointed. Highly recommended.

Beachside Clear Waters + Modern Hotel”

15 mins from the airport, the hotel is cliffside so the hotel has little cars and carts to transport you around, the beach was beautiful with clear water and great snorkeling around the rocks too, great location for sunsets and the in house Italian restaurant is quite romantic at night time with an authentic Italian chef and menu. Lot’s or little touches by the hotel and staff made it special, the chocolates and DIY cocktails in the room were delicious . I would stay here again if I was back in Phuket.

Worth a try!”

The service standard at Pullman was very good - the staff were courteous and friendly. Travelling within the resort in the cute little buggies was quite an experience, and we never had to wait too long for the buggy rides. Facilities were quite good - both pools and gym were sufficient, and the access to the beach was a bonus! Breakfast variety was quite wide. We tried the Italian restaurant, Vero, and it was quite authentic (reservations are recommended). Overall, this resort is definitely worth a try!!

5-star stay all around!”

Pullman Phuket Arcadia Naithon Beach resort was one for the memory books. The resort views were wonderful - from the infinity pools to the room and all around the resort. The amenities - spa, pools, restaurants, etc. - were abundant and overall resort was well taken care of. And the resort staff went above and beyond to ensure my stay was enjoyable. Without hesitation, I would stay here again.

The​ best​ hotel​ I've ever stayed! ”

I​ have stayed in​ Grand​ Ocean​ room​ for​ 2​ nights.​ The​ room​ was very​ good​ view​ and​ good​ amentities.​ The​ hotel​ is located in​ very​ good​ location, good​view, facilities, and​ warm welcome​ from​ all​ staffs.​ I​ was really satisfied.!

The best hotel in Naithon Beach”

Pullman Phuket Arcadia Naithon is simply stunning overlooking the beach. The service is impeccable and the property is well maintained. I would recommend to dine at Vero. Traveling solo made easy from airport pick up to tour booking. The hotel staff are the best. It was an absolute perfect stay.

Wonderful resort for couples wanting a romantic getaway.”

Really nice upscale hotel with amazing service and a wonderfully attentive staff and with a bit of James Bond vibe. The view is amazing and the food is very good and it even has a nice beach nearby. Only downside is the lack of city activities and nightlife. But I highly recommend it for a romantic trip and for relaxation.

Great hotel, nice room and surroundings, very good staff, good price”

We got a ocean King Seaview room at a really good price, and the hotel surroundings and facilities are simply amazing. The staff is really helpful and nice, they even helped extended my chekc out time to 3. 30pm... Bugee car is cute, everything is perfect

World Class Service and Facilities ”

My two week stay at the Pullman to re-enter TH under the sandbox was a breeze, and in fact I wished to extend to stay longer. The overall quality maintained at the hotel is impressive, and the service level is as high as I've experienced anywhere globally. I will definitely be staying at the Pullman for the Ni Thon beach location, 5-star facilities and fabulous service on my next trip to Phuket!

Great hotel”

Great hotel, very good in everything such as cleanliness, spa, kitchen, afternoon tea, pool But there is no private beach front. Staff from Italian restaurant has no service mindset unlike the others.

Splendid stay”

Staff were all wonderful with great service mind, spontaneous act, genuiine. Room was well designed for the decor itself, the view and airflow. Cleanliness is up to standard. Decor within hotel was great. Breakfast with view and various choices of meal. Good Afternoon tea and bar