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Entrance, Pullman Shanghai Jing An in Shanghai
Deluxe King Room - Guestroom, Pullman Shanghai Jing An in Shanghai
Exterior view, Pullman Shanghai Jing An in Shanghai
Lobby, Pullman Shanghai Jing An in Shanghai
Swimming pool, Pullman Shanghai Jing An in Shanghai
Swimming pool, Pullman Shanghai Jing An in Shanghai
Fitness center, Pullman Shanghai Jing An in Shanghai

Removed from saved list

8.8

Excellent

8,638 reviews

8,638 reviews

Housekeeping63
Breakfast26
Shops6
See map
See map

8.6

Excellent

Location rating score

Excellent location - 730 meters from city center
Popular neighborhood
Excellent for walking
Walkable places
Pacific Department Store (sleepless City)
70 m
Pacific Department Store (Jing'an)
110 m
Dragon ring Shopping Center
180 m
Friendship clothing Shopping Mall
370 m
Easy
390 m
Popular landmarks
Nanjing Lu (Nanjing Road)
2.4 km
Shanghai Museum (Shanghai Bowuguan)
2.6 km
Xintiandi
3.2 km
The Bund (Wai Tan)
3.2 km
Yu Garden (Yuyuan)
3.5 km
Closest landmarks
Shanghai Shunpu Golf Club
590 m
Jiaotong Park
660 m
Modern Communication Mansion
750 m
Royal Consulate General of Cambodia
750 m
Shanghai International Glasses Mall
780 m

Pullman Shanghai Jing An

No.330 Meiyuan Road, Jingan District, Jing'an and SHA Railway Station, Shanghai, China, 200070 - See map
Highlights

Hygiene Plus

Located in heart of Shanghai

Check-in [24-hour]

Airport transfer

Excellent breakfast

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.4
Distance to city center2. Km
Location rating8.6
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport13.2 km

Rooms available at Pullman Shanghai Jing An

Excellent
Room comfort & quality

8.3

Executive Suite
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Floor Deluxe King Size Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King Room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Princess Themed Family Friendly Suite
...
  • Room size: 62 m²/667 ft²
  • 1 king bed
Enter dates to see prices
Suite King Bed
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Themed Family Friendly Suite
...
  • Room size: 62 m²/667 ft²
  • 1 king bed
Enter dates to see prices
CEO Suite
...
  • Room size: 60 m²/646 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive room with 2 single beds
...
  • Room size: 31 m²/334 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are provided at Pullman Shanghai Jing An?

Pullman Shanghai Jing An has a wide selection of restaurant and food options for you to take pleasure in while staying at this property, which include Chinese cuisine, Buffet in restaurant, International cuisine, and Vegetarian restaurant.

Does Pullman Shanghai Jing An provide dry cleaning services?

Yes! Pullman Shanghai Jing An features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

What is the average travel time to a nearby airport from Pullman Shanghai Jing An?

The average travel time to get from Pullman Shanghai Jing An to the airport is 45 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

What bars are in close proximty of Pullman Shanghai Jing An?

While staying at Pullman Shanghai Jing An, enjoy your evening or night out at 789 Nanjing Lu Bar, Barbarossa Bar, and Sin Lounge to make the most out of your nightlife.

What public parks are close by Pullman Shanghai Jing An?

While staying at Pullman Shanghai Jing An, enjoy your morning or evening stroll at nearby park which include Jing'an Sculputure Park, Mengqingyuan Garden, and Renmin Park.

When was Pullman Shanghai Jing An built?

Pullman Shanghai Jing An was built in 2010.

How many floors does Pullman Shanghai Jing An have?

Pullman Shanghai Jing An has a total of 28 floors.

What is the verified guest review consensus about Pullman Shanghai Jing An's view?

73.0% of our verified guest evaluations have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Pullman Shanghai Jing An down in the review section.

What is the typical rating that verified Business travelers' have given to Pullman Shanghai Jing An?

Past business travelers that have stayed at this property have given Pullman Shanghai Jing An an average rating of 8.1. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Pullman Shanghai Jing An?

Past couple travelers that have stayed at this property have given Pullman Shanghai Jing An an average rating of 8.3. You can look up on more detailed customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that past Families with older children have given to Pullman Shanghai Jing An?

Verified families with older children that have stayed at this property have given Pullman Shanghai Jing An an average rating of 8.4. You can search for more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Pullman Shanghai Jing An?

Verified group travelers that have stayed at this property have given Pullman Shanghai Jing An an average rating of 8.2. You can check out more precise customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What people love about Pullman Shanghai Jing An

  • 10

    Exceptional
    Cleanliness

    "the maids clean the room very well!"

    Travis

    |

    August 31, 2020

  • 7.6

    Very good
    Cleanliness

    "Facilities and cleanliness is good though."

    Fung

    |

    January 2, 2020

  • 9.6

    Exceptional
    Location

    "Very convenient location"

    Kien

    |

    July 18, 2023

Overall rating:

8.8

Excellent
8,638 reviews
Cleanliness
8.6
Facilities
8.0
Location
8.6
Read all reviews >
What travelers say they love:
Good hotel
Elizabeth from Indonesia
Business traveler
More about Pullman Shanghai Jing An

More about Pullman Shanghai Jing An

Experience Luxury and Comfort at Pullman Shanghai Jing An

Experience a luxurious stay at Pullman Shanghai Jing An, a 4.5-star hotel that offers a range of facilities to ensure a comfortable and unforgettable stay. Guests can enjoy 24-hour room service, a coffee shop, bar, laundry service, nightclub, restaurant, safety deposit boxes, salon, airport transfer, tours, concierge, air conditioning, bathrobes, daily newspaper, hair dryer, television, mini bar, satellite/cable TV, massage, indoor pool, hot tub, fitness center, sauna, steamroom, and spa. Stay connected with the hotel's Wi-Fi in public areas and enjoy free Wi-Fi in all rooms. The hotel also offers car park and designated smoking areas, dry cleaning, express check-in/check-out, car hire, luggage storage, daily housekeeping, taxi service, ticket service, and breakfast buffet. Guests can also take advantage of the free fitness center, while car park charges may apply.

Luxurious Room Types at Pullman Shanghai Jing An

Pullman Shanghai Jing An offers a variety of luxurious room types to suit every traveler's needs. Choose from the Superior King Room or the Superior Twin Room, both measuring 30 square meters. For a more spacious stay, opt for the Deluxe King Room at 31 square meters or the Suite King Bed at 58 square meters. Guests looking for an elevated experience can book the Executive Floor Deluxe King Size Room or the Executive Suite, both featuring 1 King Bed and measuring 30 and 62 square meters, respectively. Each room is thoughtfully designed with comfort and style in mind, ensuring a memorable stay at this exceptional hotel.

Discover the Rich Culture of Shanghai

Surrounded by some of the most iconic landmarks of Shanghai, Pullman Shanghai Jing An is the perfect base for exploring the city's rich cultural heritage. Just a short distance away from the hotel, you can visit the Jade Buddha Temple, a serene Buddhist temple that houses two magnificent jade statues of Buddha. Another nearby attraction is the Jing'an Temple, a stunning ancient temple that boasts a history of over 780 years. For art lovers, the M50 Creative Park is a must-visit destination, featuring a cluster of contemporary art galleries, studios, and boutiques housed in a former textile mill. Whether you're interested in history, religion, or contemporary art, Pullman Shanghai Jing An puts you at the heart of it all.

Exceptional Cleanliness, Helpful Staff, and Great Location

Pullman Shanghai Jing An has received numerous positive reviews from its satisfied customers. The hotel's exceptional cleanliness and well-maintained facilities have left guests impressed. The staff's friendliness and helpfulness have also been praised, with guests appreciating the drop bag luggage service provided. The hotel's location has also been highlighted as excellent, with guests enjoying easy access to nearby attractions. Additionally, guests have raved about the hotel's wonderful rooms, which feature great showers and nice linens. The sauna and swimming pool have also been mentioned as a nice touch. Overall, guests have expressed their satisfaction with their stay and have even stated their intention to return in the future.

Experience Exceptional Comfort and Service at Pullman Shanghai Jing An

Pullman Shanghai Jing An is a hotel that truly understands the needs and desires of its guests. With an overall rating of 8.3, this hotel is a clear favorite among travelers. Guests rave about the exceptional comfort and cleanliness of the rooms, with an 8.3 rating for comfort and an impressive 8.6 rating for cleanliness. The hotel's location is also a major plus, with an 8.6 rating for its proximity to popular attractions. The staff at Pullman Shanghai Jing An consistently receives high praise for their exceptional service, earning an 8.3 rating for staff performance. While the food and dining options receive a 7.1 rating, the hotel's value and facilities both earn an 8.4 and 8.0 rating respectively. Overall, Pullman Shanghai Jing An is the perfect choice for travelers seeking a comfortable and convenient stay in Shanghai, with exceptional service and facilities that truly stand out.

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Amenities and facilities

Very good
Facilities

8

Most talked about facilities

Housekeeping

140 mentions

Breakfast

110 mentions

Internet

79 mentions

Food & Dining

48 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car power charging station
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Towels
  • Wi-Fi [free]

Food and dining

Restaurants on site
Venu
  • Cuisine: Asian, International, Pizza
  • Menu: A-la-carte

Location

No.330 Meiyuan Road, Jingan District, Jing'an and SHA Railway Station, Shanghai, China, 200070
Excellent
Location

8.6

Airports
  • Shanghai Hongqiao International Airport (SHA)
    13.2 km 31 min drive
  • Shanghai Pudong International Airport (PVG)
    35.3 km 49 min drive
Public transportation
  • Shanghai Railway Station Metro Station
    410 m 8 min drive
  • Hangzhong Road Metro Station
    510 m
Hospital or clinic
  • Changzheng Hospital of Shanghai
    1.5 km 7 min drive
Shopping
  • South Bund Soft Spinning Material Market
    5.6 km
Convenience store
  • Family Mart
    1.3 km 7 min drive
Cash withdrawal
  • ATM
    1.7 km 9 min drive

What's nearby

Popular landmarks
  • Nanjing Lu (Nanjing Road)
    2.4 km
  • Shanghai Museum (Shanghai Bowuguan)
    2.6 km
  • Xintiandi
    3.2 km
  • The Bund (Wai Tan)
    3.2 km
  • Yu Garden (Yuyuan)
    3.5 km
  • Oriental Pearl Tower
    4.1 km
  • Shanghai Tower
    4.8 km
  • Shanghai World Financial Center
    4.9 km
  • Shanghai Disneyland
    22.7 km
  • Zhujiajiao Ancient Town
    41.1 km
Nearby landmarks
  • Pacific Department Store (sleepless City)
    70 m
  • Pacific Department Store (Jing'an)
    110 m
  • Dragon ring Shopping Center
    180 m
  • Friendship clothing Shopping Mall
    370 m
  • Easy
    390 m
  • Shanghai Railway Station Metro Station
    410 m
  • Jiuzi Park
    450 m
  • Creek Art Centre
    470 m
  • Hangzhong Road Metro Station
    510 m
  • Shanghai Shunpu Golf Club
    590 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until12:00
Getting around
  • Airport transfer fee588 CNY
  • Distance from city center2. Km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)138 CNY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants2
  • Number of rooms 287
  • Room voltage220
  • Year property opened2010
  • Most recent renovation2017
Parking
  • Daily parking fee50 CNY

Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Executive lounge will be opened from November 2, 2020. Opening hour is from 01:00 PM to 09:00 PM, happy hour is from 05:00 PM to 08:00 PM, guests can enjoy breakfasts on the first floor and can enjoy the happy hour at executive lounge.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Pullman Shanghai Jing An from real guests

Provided by verified guests of Agoda
8.3
Cleanliness8.6
Facilities8.0
Location8.6
Room comfort and quality8.3
Service8.3
Value for money8.4
High score for Shanghai
Rating
9+ Exceptional (687)
8-9 Excellent (613)
7-8 Very Good (677)
6-7 Good (218)
<6 Below Expectation (180)
Time of the year
Mar - May (516)
Jun - Aug (541)
Sep - Nov (684)
Dec - Feb (634)

Show reviews that mention 

Showing 2,375 verified guest comments
12345
10.0
Exceptional
Travis from Hong Kong SAR, China
Solo traveler
Superior King Room
Stayed 2 nights in August 2019

Travel for leisure”

Loved the stay. The staff are polite. And the maids clean the room very well!

Reviewed August 31, 2020

See room deals

9.6
Exceptional
Chiew from Singapore
Solo traveler
Superior Twin Room
Stayed 5 nights in December 2019

Value for money”

Good location, hotel room is spacious and the hotel provides a lot of amenities. Location is extremely convenient, a 2 mins walk to the nearest MRT station - Shanghai Railway Station. There are many cafe, convenient stores and eateries around the hotel which serves value meal yet quite delicious. The only downside I experienced was the construction nearby which could be heard even at night.

Reviewed January 06, 2020

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Dear Chiew, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Somnus Guest Experience Manager

Responded April 20, 2020
Pullman Shanghai Jing An
8.0
Excellent
Lydia from Singapore
Group
Superior King Room
Stayed 5 nights in November 2019

Sleek hotel right next to the Shanghai Train Station.”

The location is good if you are looking to travel by underground train or the railway. The shops and eateries are mostly for locals but there is a 24 hr Yong He breakfast place next door (serving chinese style noodles, beancurd Macdonald's style). Do check out the IT and Optical Centre next door (I used Mr Leo at the 4th Floor, Bright Eyes Optical Unit 4056 as he is one of the few that spoke English fluently and was very friendly and professional with a wide range of frames, fast service and reasonable pricing. The lenses were very good!). There is a mall opposite with Uniqlo and Muji but nothing else much to shop. So if you are looking for the same as Nanjing Road, this location is much quieter with some foreign restaurants and a 24 Carrefour express supermarket nearby. The staff were professional but most would just use their smartphones when you ask them for directions. Convenient location to get a DIDI taxi everywhere.

Reviewed January 01, 2020

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Dear Lydia, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Somnus Guest Experience Manager

Responded April 20, 2020
Pullman Shanghai Jing An
7.6
Very good
Fung from Malaysia
Couple
Deluxe King Room
Stayed 4 nights in December 2019

Not recommended”

The receptionist staffs are not very friendly (two ladies that served for my check in & check out). Others still ok. Facilities and cleanliness is good though. Location OK. The shower need to be improved, water not hot enough and water pressure too small. Not worth the money & disappointed at such quality of a five star hotel.

Reviewed January 02, 2020

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Dear Fung, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

Responded April 20, 2020
Pullman Shanghai Jing An
7.2
Very good
PHI from Vietnam
Solo traveler
Superior Twin Room
Stayed 4 nights in December 2019

Disappointed for the 5 star hotel”

We stayed there for 4 nights after 2 weeks holiday in Japan to celebrate our friend's birthday. The location and facility are very good however there are few things I believe the hotel should have done better in the maintenance of the property. We were a bit disappointed with the service if this property is considered as 5 stars. The lack of friendly/ careless service from the reception that I believe they are there just do the work. Firstly, there was no greeting on arrival or check-out. Secondly, I have mentioned that our friend's birthday on the reservation and of cos I believe they didn't care much or even notice. Thirdly, there was a lighting problem in our bathroom which we requested to be repaired and nothing had done till our check-out date. Overral, the hotel could have done so much better if their staffs actually care what they are doing.

Reviewed January 05, 2020

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Dear PHI, I would like to thank you for your email and also express my sincere apologies about all the inconvenience that you have encountered during your stay. I can ensure you that your feedback will help us to make our hotel a “real” Pullman. We are fully aware that we have a long way to go. Again, thank you for telling us about your experience. Sincerely, Somnus Guest Experience Manager

Responded April 20, 2020
Pullman Shanghai Jing An
7.6
Very good
So from Hong Kong SAR, China
Group
Superior Twin Room
Stayed 3 nights in December 2019

Not bad ”

I hate smelling smoke. Advice to your htl is need to improve.

Reviewed December 31, 2019

See room deals

Dear So, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

Responded April 20, 2020
Pullman Shanghai Jing An
6.8
Good
Tan from Singapore
Group
Superior Twin Room
Stayed 1 night in December 2019

Premium drank but unable to maintain standards worldwide”

For the Pullman Group of hotels that I’ve stayed all have very good service staff, but I must say its totally different in Shanghai.

Reviewed December 31, 2019

See room deals

Dear Tan, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can ensure you that your feedback will help us to make our hotel a “real” Pullman. Again, thank you for telling us about your experience. Sincerely, Somnus Guest Experience Manager

Responded May 08, 2020
Pullman Shanghai Jing An
5.2
Krysta from Malaysia
Couple
Superior Twin Room
Stayed 5 nights in December 2019

Above average”

located in good location, room is small but clean, but the staff is not friendly, from our check in, non help us take luggage, no smile, no open door, we have to do it ourselves, doesn't look like 5 star hotel service. we thought only pullman jingan have this problem, but our friend at the same time stay at pullman skyway, room is so much bigger, but service bad as jing an. except location and cleaness, i dont know why can rate in 5 stars. 5 stars staff should have 5 stars service. not really happy with that. if you dont mind service, can choose. because it's in a good location.

Reviewed January 08, 2020

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Dear Krysta , Warmly welcome to stay with Pullman Shanghai Jing An! Thank you very much for taking the time to let us know more about your recent stay. Please allow me to sincerely apologies for the poor quality and services you have unfortunately experienced while staying with us. In order to prevent any future occurrence, I have shared your comments about our service professionalism with all heads of departments and our Front Office Manager has ensure that all our new team member are coached and trained to optimize check-in service. We will strengthen the attention to details and enhance training for all employees. I look forward to welcoming your back and hope that your future stay with us will be another wonderful traveling experience at Pullman Shanghai Jing An. Our world is your playground! Yours sincerely, Somnus Guest Experience Manager

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Pullman Shanghai Jing An
4.8
chaton from China
Solo traveler
Superior King Room
Stayed 2 nights in January 2020

very average”

no welcoming fruit,, no nothing. couple teeny tiny oranges could kill to just say hi and welcome to travelers? no coffee machine (only provided in certain rooms in their words). how cheap is that? ghee. regular standardized room. gym's ok. pool closed amid SARI outbreak. front desk overcharged for fees that were not even from my room. without insisting to ask for breakdown and details, they would've not returned the surcharge to my account. not enough choices at breakfast. fruits not fresh. terrible coffee. that's it. nothing competitive.

Reviewed January 28, 2020

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Dear Chaton,Warm greeting from Pullman Shanghai Jing An! I would like to thank you for your comment and also express my sincere apologies about all the inconvenience that you have encountered during your stay.After investigation, I have ensured that the following actions are implemented to prevent any future occurrence and ensure that all our guests are satisfied. 1. Our Front Office Manager has ensure that all our new team member(especially trainees) are coached and trained to optimize check-in/check-out service. 2. I have stressed our Executive Chef to ensure that we could offer more food varieties.Again, thank you for telling us about your experience.Once again, thank you very much for your feedbacks that will I am sure allow us to improve the quality of our services and products.I remain at your entire disposal and hope you will give us the opportunity to better serve you in the nearest future. Our world is your playground! Yours sincerely, Somnus Guest Experience Manager

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Pullman Shanghai Jing An
10.0
Exceptional
Collin from Australia
Group
Stayed 6 nights in December 2011

Great location, Great service, Great room!”

Price, Location, Service, Food

i stayed in grand mercure zhongya for 6 nights (18.12 - 24.12) with 5 other friends for our grad holiday. i'll be honest - i paid per night for an executive suite, and at first i thought it was a scam. i was pleasantly surprised to find that this hotel was actually a decent 5-star hotel with excellent service, great location (the subway entrance is 20 metres to the left of the hotel entrance, and the shanghai railway station is about 150m away - great if you want to visit neighbouring towns such as suzhou) and great food. one recommendation i have for future travellers is to book rooms on the executive levels (either the room or suite) which costs marginally more, but the perks are so worth it. the included breakfast is amazing (lots of range - continental, dumplings, crossaints, cereal, fresh juices/fruits) and access to the executive club lounge (unlimited access to drinks, snack foods, etc) really makes the extra per night worth it. my friends and i liked the hotel so much we were tempted not to leave the hotel for most of the day. although the hotel itself isn't near the bund or the "centre" of shanghai, accessibility is very easy as long as you are willing to take public transport (the subway - rmb3 one way) or taxi (approx rmb40 to people's park/xintiandi, rmb70 to jin mao tower). definitely staying here again on my next trip to shanghai. p.s. just make sure you wait for the super specials on agoda before you book the room to make it more worth it!

Reviewed January 07, 2012

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9.3
Exceptional
Michelle from United Kingdom
Couple
Stayed 2 nights in November 2011

Good hotel”

Right next to a metro station, and railway station

we mainly chose this hotel because it was near the railway station as we wanted to visit other places outside of shanghai. the hotel was very good. we booked an executive suite, which if you get a good deal is well worth the upgrade. the room was large with separate bath/shower (and a very very good shower it is too!) beds are extremely comfortable - not even a hint of 'chinese hardness'. for us, a good nights sleep and a nice shower to wake up to sums up a good hotel! as with many larger chain hotels, service was impersonal but efficient. we ate breakfast in the club lounge every morning which had a choice of about 5 hot dishes with your normal buffet continental items. you could chose to eat in the main restaurant too (which we didnt) but i'm guessing that would have more choice, but the club lounge was quiet. their 'happy hour' is between 5.30-7.30pm every night, which was free beer/wine/soft drinks and a selection of appetizers, breads, side salads and good desserts. you could quite easily fill up here and miss dinner if wanted. i would be happy to stay at other grand mercure properties, but wouldn't necessarily stay here again only because there are so many other hotels to choose from in shanghai, and would like to stay nearer the bund.

Reviewed November 16, 2011

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9.0
Exceptional
PHILOTHEA from Singapore
Couple
Stayed 1 night in May 2014

Awesome! Love it & will definitely return again!”

The room is faultless, staff is friendly and location is awesomely close to the metro with shops and eateries nearby.

First time in shanghai and frankly I'm quite picky about accommodation. I read the good reviews and booked this hotel. Everything is up to my expectation and it was really good! Very comfortable stay! The bed is very soft and there's a variety of pillows to choose from. The shower is good too and the room is faultless. I stayed on level 17 with a city view. The staff is friendly and on the first day, I realised I've booked the wrong date (arrived one day in advance) and had to make another booking on the spot. He offered me to rest in my room first and book again online avian on agoda at my convenience (it's more expensive to book directly via the counter) Location is strategically next to Shanghai railway station and 30 seconds away via exit B from the station. I could also easily travel to Hangzhou via another high speed rail station nearby. My package didn't include breakfast but there are restaurants and convenient stores nearby. Will definitely stay here again if I do return to Shanghai!

Reviewed June 02, 2014

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10.0
Exceptional
HOH from Malaysia
Family with teens
Stayed 1 night in August 2013

Comfortable Stay At A Perfect Price”

Great Location Superb Comfort Excellent Breakfast

Our family of 4 returned for a 1 night stay at Grand Mercure Shanghai Zhongya Hotel on the 11th of August 2013. We booked 2 rooms and the room rates included breakfast. Arrived in Shanghai Hongqiao Railway station via the Maglev train and took the subway to the hotel. Journey took about 1.5 hours but fares were cheap and we did not want to be caught in the rush hour traffic on the roads. Everything from check in to check out was smooth. As in our recent review, our stay was extremely pleasant. Concierge arranged for a comfortable SUV metered taxi from hotel entrance to Pudong airport which cost about CNY200. We had quite a bit of luggage due to our shopping in Shanghai so one can actually save some money by using normal taxis. We enjoyed our holiday in Shanghai and Grand Mercure Shanghai Zhongya exceeded our expectations.

Reviewed September 04, 2013

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9.3
Exceptional
CHEN from Singapore
Family with teens
Stayed 2 nights in January 2015

Hotel Review”

Flexible check-in times as early as 8am; wonderful English speaking staff, great room facilities

Wonderful. The hotel actually made my Shanghai trip much better. Conveniently located next to underground trainsan the Shanghai Great Railway Station. The room is practical, sunken safe deposit box, hot water showers, well regulated room temperature even when you are out. The staff has no hesitation in using English unlike othe hotels. They are extremely helpful and friendly. My room is just of the right size, not too small. And at the price I paid, it is excellent value. They allowed me to check in at 8am when I arrived and, without hesitation, allowed me to checke out late. Best hotel practice that made my stay much more wonderful and out-perform other hotels. The hotel ambience is nice, cool dim and quiet. The concierge is ever helpful. Even when I didn't ask, he asked me whether he can be of help, in English. The water for bathing is hot and I needed that when it is winter and cold. Rain shower is good instea of long bath. When we went out and took the room card, the heating was still on such that when we return, the room is still warm, wonderful. Thank you to this hotel for a wonderful stay!!! I have already recommended it to my friends.

Reviewed February 07, 2015

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9.7
Exceptional
Anthony from Canada
Solo traveler
Stayed 1 night in March 2015

Loved the Grand Mercure”

Room comfort, proximity to the Shanghai railway station, location

Convenience is principally why I picked the Grand Mercure, since I wanted to be close to the Shanghai Railway Station. It is literally on its doorstep. However I was extremely pleased with the overall experience. The room was extremely comfortable, clean and overall the hotel permeates a air of distinction and class. True, the staff's English could be improved, but they were all extremely courteous, cheerful and smiling! Take Exit #5 from the Shanghai Railway Station subway, turn right, and the hotel's entrance is right there. Too easy. Starbucks and other stores are right around the corner too. WiFi was free and worked fine for checking emails and making random searches. Breakfast costs a whopping 136 Yuan, comparable to most 4-5* hotels in Shanghai so I opted out, and therefore can't comment on whether it's worth it or not.

Reviewed April 07, 2015

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10.0
Exceptional
Allan from Canada
Solo traveler
Stayed 2 nights in October 2010

An all-around great hotel experience!”

Superior location just out of the heart of Shanghai; highly professional, friendly and helpful staff; good size rooms well-appointed and maintained; very good breakfast buffet

I actually stayed in this hotel twice in a three week period and was treated like an honoured guest both times. In fact on arrival of my second stay I was warmly welcomed back by both concierge and front desk staff and treated to an upgrade! Because the hotel is fairly new the rooms are in above average condition; very well appointed, great bathrooms and invitingly comfortable beds! My rooms also had windows that open which is a huge positive to me. The location of the hotel is close to the main railway station with a Line 1 subway stop literally right next door to the main entry of the hotel. The cost was surprisingly reasonable by Shanghai standards and provided huge per dollar value. My new favorite Shanghai hotel: I will definitely be back!

Reviewed October 24, 2010

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9.0
Exceptional
Mark from United Kingdom
Couple
Stayed 2 nights in March 2015

Very good as always”

room comfort, check in staff, housekeeping

I stay in the Grand Mercure very often and it is my choice for hotel in Shanghai, mainly because of the location, next to the train station and on top of a metro. The down side is that it is a little farther away from some of the livelier areas that you may want to visit, but the taxis all know the train station so there is little confusion. Check in was smooth as always, but i noticed a girl who was being trained at the same time, which wasn't a bother, but she was left pretty much alone to check me out a few days later and messed up the bill, not her fault she should have been more closely supervised. The room size is very good, though the classic is a little small and some rooms don't have windows, so i don't think they should be selling those at all if the consider themselves a 5 star hotel, but we were given an upgrade, so mustn't grumble. The room comfort is excellent and it has everything you could wish for, housekeeping have obviously worked hard. I haven't tried the spa or gym so cant comment but breakfasts are very nice. The only downside i would have is getting a taxi, depending on who is working it seems service can differ. With 3 doormen standing outside at one stage none of them wanted to help us to get a taxi, again with 5 star rating comes 5 star expectations. though on previous attempts i have seen one doorman go the extra mile to ensure we got a taxi in the cold and wet. So i suppose it depends on who is working. Finally, they seemed to have increased their prices on Agoda, there was a sudden jump in price of about 20 per cent on average a few months ago, but nothing has changed in the hotel. This has left me looking at other hotels a bit more closely when booking now. Even though it looks like a negative review, it is only a couple of staff issues that i feel need bringing up.

Reviewed March 09, 2015

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9.0
Exceptional
Mindy from Philippines
Family with teens
Stayed 1 night in December 2014

Staycation in the midst of Bustling Shanghai”

Friendly Staff, Comfort, Location

Had a great time staying in one of the executive suites of the hotel. Room is very spacious and sleek clean. Got the view I requested (overlooking the Shanghai Main Railway Station which is more quiet side of the hotel) Location wise, from shanghai main railway station metro, take Exit 5, turn right after exit and hotel entrance is just right smack at the corner. The happy hour spread is good, we had meatballs, smoked salmon and garden salad. Beer and liquor is also served during happy hour. :) Breakfast is above average hotel standard although not a 5-star standards. For the price we paid, it is all worth it.

Reviewed December 29, 2014

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9.6
Exceptional
Claire from Australia
Solo traveler
Stayed 3 nights in October 2016

Solid choice in Shanghai - close to transport and quiet”

I really like this hotel. It is a dark, quiet reprieve from the business of Shanghai. My room was small but perfectly formed. If you were staying with someone else and you both had a suitcase with you, it would be tight. I think the room type I had was the smallest, but it suited me very well. I was travelling by myself and the area around the railway station is not the best. Take care and use a taxi if you are a woman by yourself at night. I travelled all around Shanghai on the subway during the day and it was perfectly fine. Check out the International Eyewear City, a ten minute walk from the hotel and more glasses than you can imagine in one place. I had a pair made with super thin lenses for $40 AUD and it took around 15 minutes. Special mention about the dinner buffet in the hotel. On Mondays and Thursdays women eat for half price (99RMB). This includes beer! Great value!

Reviewed October 29, 2016

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9.3
Exceptional
Andrew from New Zealand
Business traveler
Stayed 4 nights in October 2011

Five Star Value at a 3 Star Price”

Fabulous room and bathroom, great amenities and free wireless in hotel!

there are very few downsides about this hotel at all. the location is perhaps not right in the main city centre but it is next to the shanghai railway station and cabs in shanghai are cheap so even the location isn't really a downside. i thought everything about the room and its facilities, the look and feel of all the public areas of the hotel and the free wireless internet made it seem like a serious 5 star hotel. we stayed on a club lounge floor which gave us access to complimentary breakfast and evening drinks which were great and a very good deal. we would definitely stay here again when next in shanghai.

Reviewed November 13, 2011

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