This property is in high demand!
56 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Front desk [24-hour]](https://pix10.agoda.net/property/25265357/0/53fad7f0eaba18c75105b6559d8a19ce.jpg?ca=22&ce=0&s=1024x768)
Easy self check in & check out by ksiok

- Many guests have praised the breakfast at this property
More choices for breakfast nearer to First World Hotel
- Airport transfer available at additional charge. To request, check the...
- To help our travelers make informed and safe travel decisions, Hygiene...
640 meters to public transportation - Genting Highlands Bus Terminal is within 640 meters
Internet access
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
Massage
56 travelers have booked today.
Based on 75,724 verified reviews
8.4
7.5
7.2
7.1
7.0
6.8
Nearest transportation options
•
Genting Highlands Bus Terminal is within 0.68 km
Location rating score
There are 61 places in walking distance!
| Value for money | 7.5 |
| Location rating | 8.4 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 42.6 km |
Enjoy your trip the greatest way possible with Resorts World Genting - First World Hotel's bar and nightclub readily available right in front of your doorstep for whenever you need a sip or two.
Yes! Resorts World Genting - First World Hotel features laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.
Resorts World Genting - First World Hotel features car park charges applied for all travelers traveling with a car. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Absolutely! The perks of staying at Resorts World Genting - First World Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your getaway.
Resorts World Genting - First World Hotel can speak in 4 languages and supports well-known languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
Past business travelers that have stayed at this property have given Resorts World Genting - First World Hotel an average rating of 7.2. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Verified couple travelers that have stayed at this property have given Resorts World Genting - First World Hotel an average rating of 7.2. You can look up on more detailed customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.
Past local visitors that have stayed at this property have given Resorts World Genting - First World Hotel an average rating of 6.8. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.
Shopping options in Resorts World Genting - First World Hotel’s Genting SkyWorlds Theme Park neighborhood includes First World Plaza and Sky Avenue.
Resorts World Genting - First World Hotel is located within Genting SkyWorlds Theme Park, which makes it conveniently close to natural points of interest including Gunung Bunga Buah.
This property has an indoor venue for your special get together. Big events and gatherings including private events and weddings can be organized at Resorts World Genting - First World Hotel. Small or private events like birthday parties can also be accommodated.

Experience Comfort and Convenience at Resorts World Genting - First World Hotel
Nestled in the breathtaking heights of Genting Highlands, Malaysia, the Resorts World Genting - First World Hotel stands as a beacon of comfort and convenience for travelers seeking an unforgettable getaway. With an impressive array of 7,351 rooms, this 3-star hotel is designed to cater to the diverse needs of its guests, whether they are here for leisure or business. The hotel underwent its last renovation in 2014, ensuring that visitors enjoy modern amenities and a refreshing ambiance during their stay.
Check-in at the First World Hotel is seamless, allowing guests to settle into their rooms starting from 3:00 PM, while check-out is comfortably scheduled until 11:00 AM, providing ample time to savor the stunning surroundings. Families will appreciate the hotel's generous child policy, which allows children aged between 2 to 21 to stay free of charge, making it an ideal choice for a fun-filled family vacation. Experience the perfect blend of hospitality and adventure at Resorts World Genting - First World Hotel, where every moment is designed for your enjoyment.
Unleash the Fun: Entertainment Facilities at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, the excitement never ends with a plethora of entertainment facilities designed to cater to every guest's desire for fun and leisure. Step into a world of thrill at the vibrant casino, where the clinking of chips and the spinning of roulette wheels create an electric atmosphere. Whether you're a seasoned gambler or a curious newcomer, the casino offers an exhilarating experience with a wide variety of games that will keep your adrenaline pumping. After a night of gaming, unwind at the stylish bar, where expertly crafted cocktails and a selection of fine wines await, perfect for relaxing with friends or enjoying a nightcap after a day of adventure.
For those who love to dance the night away, the hotel's nightclub is the ultimate destination. With pulsating beats and a lively ambiance, it's the perfect spot to let loose and enjoy a night filled with music and merriment. If you're in the mood for some friendly competition, head to the games room, where you can challenge your friends to a variety of fun games, or belt out your favorite tunes in the karaoke room, where every night can be a concert of your own making. For a more tranquil experience, the beautifully landscaped garden offers a serene escape, perfect for a leisurely stroll or a moment of reflection amidst nature. Plus, indulge in some pampering at the on-site salon, ensuring you look and feel your best while enjoying all the entertainment this vibrant hotel has to offer.
Unleash Your Competitive Spirit at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, sports enthusiasts will find an array of exhilarating facilities designed to keep you active and entertained. The state-of-the-art fitness center is equipped with modern workout machines, free weights, and cardio equipment, providing a perfect environment for guests to maintain their fitness routines. Whether you're a seasoned athlete or just looking to break a sweat, the fitness center offers a welcoming atmosphere for all levels. With stunning views of the surrounding mountains, your workout sessions become an invigorating experience that recharges your body and mind.
For those seeking a bit of friendly competition, the hotel's bowling alley promises endless fun and excitement. Gather your friends or family for a thrilling game, where laughter and camaraderie are guaranteed. The vibrant atmosphere, complete with neon lights and lively music, makes it an ideal spot for both casual bowlers and seasoned pros. With well-maintained lanes and rental equipment available, the bowling alley at Resorts World Genting - First World Hotel is the perfect place to unwind after a day of exploration, ensuring that your stay is filled with both relaxation and active enjoyment.
Convenience Facilities at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, convenience is at the heart of your stay, ensuring that every guest can enjoy a seamless and stress-free experience. The hotel offers a comprehensive laundry service, including dry cleaning options, allowing you to keep your wardrobe fresh and ready for your adventures in the stunning Genting Highlands. Daily housekeeping ensures that your room remains a pristine retreat, while the thoughtful inclusion of luggage storage means you can explore the area without the burden of your bags.
For those moments when you need a quick snack or essential items, the on-site convenience store and vending machines are readily available, catering to all your last-minute needs. The hotel's concierge service stands ready to assist with any inquiries or arrangements, ensuring that your stay is tailored to your preferences. Safety deposit boxes provide peace of mind for your valuables, allowing you to fully immerse yourself in the vibrant atmosphere of the resort. With these carefully curated convenience facilities, Resorts World Genting - First World Hotel guarantees a comfortable and enjoyable stay for all guests.
Seamless Transport Facilities at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, convenience is at the forefront of your travel experience, thanks to its comprehensive transport facilities. Guests can take advantage of the efficient airport transfer service, which ensures a smooth transition from the airport to the hotel, allowing you to start your vacation without the stress of navigating unfamiliar roads. This service is particularly beneficial for those arriving from Kuala Lumpur International Airport, making your journey to the stunning heights of Genting Highlands both effortless and enjoyable.
Additionally, the hotel offers a reliable shuttle service that connects you to various attractions and key points of interest within the Genting Highlands area. This means that whether you're heading to the exhilarating theme parks, the vibrant shopping outlets, or the serene nature trails, you can do so with ease. For those who prefer a more personalized travel option, the hotel also provides a taxi service, ensuring that you can reach your desired destination promptly. While the hotel features ample parking facilities for guests who choose to drive, please note that car park charges are applied. Overall, Resorts World Genting - First World Hotel ensures that your transport needs are met with comfort and efficiency, allowing you to focus on creating unforgettable memories.
Comfort and Convenience in Every Room at First World Hotel
At Resorts World Genting - First World Hotel, each room is designed to provide guests with a comfortable and convenient retreat amid the vibrant atmosphere of Genting Highlands. Enjoy a cozy night in with the selection of in-house movies available, allowing you to unwind after a day of exploring. Each room features a modern television equipped with satellite and cable channels, ensuring you have access to your favorite shows and movies at your fingertips. For those who enjoy a refreshing drink, the mini bar is stocked with a variety of beverages, while the complimentary bottled water keeps you hydrated throughout your stay.
The thoughtfully arranged amenities extend beyond entertainment. A hair dryer is provided for your convenience, and the coffee/tea maker allows you to brew a warm cup of your favorite beverage at any time of the day. With complimentary instant coffee and tea, you can start your mornings off right. The refrigerator is perfect for storing snacks or leftovers, while the plush blackout curtains ensure a restful night’s sleep. Each room is also equipped with essential toiletries and fresh towels, making your stay as comfortable as possible. Experience the perfect blend of comfort and functionality at First World Hotel, where every detail is tailored to enhance your getaway.
Culinary Delights at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, dining is an experience that tantalizes the senses and caters to every palate. The hotel's coffee shop offers a cozy atmosphere, perfect for a casual catch-up over a steaming cup of coffee or a light snack. For those seeking a more substantial meal, the on-site restaurant serves a diverse array of dishes that showcase both local and international flavors, ensuring that every guest finds something to satisfy their cravings.
Start your day off right with a sumptuous breakfast buffet, featuring a wide selection of dishes that cater to all tastes, from hearty Western fare to traditional Malaysian delights. For guests observing dietary restrictions, the hotel proudly offers a halal restaurant, where you can indulge in delicious meals prepared with the utmost care. Additionally, the convenience of room service allows you to enjoy delectable meals in the comfort of your own room, making every dining experience at Resorts World Genting - First World Hotel a memorable one.
Explore the Room Offerings at Resorts World Genting - First World Hotel
At Resorts World Genting - First World Hotel, guests can choose from a diverse range of room types designed to cater to various preferences and needs. The Deluxe rooms, measuring 17 square meters, offer a cozy retreat with the option of two single beds or a queen bed, perfect for couples or solo travelers. For those seeking a bit more space, the Superior Deluxe rooms provide 33 square meters of comfort, maintaining the same bed options while enhancing the overall experience. The World Club rooms elevate your stay further with 42 square meters of luxurious space, ensuring a delightful stay amidst the vibrant atmosphere of Genting Highlands.
For families or groups, the Y5 Triple Room offers a practical solution with a single bed or queen bed, accommodating everyone comfortably in just 17 square meters. The Standard Room and the F.W.H Room - Fix Your Own Bed also provide versatile sleeping arrangements, making them ideal for a variety of guests. Additionally, the themed packages like the Deluxe - Genting SkyWorlds Theme Park Room Package and the Standard Room - Skytropolis Indoor Theme Park Package allow you to combine comfort with exciting adventures, ensuring a memorable stay. Booking your room through Agoda guarantees you the best prices available, along with a hassle-free experience that allows you to focus on enjoying your getaway.
Discover the Thrills of Genting SkyWorlds Theme Park
Nestled in the breathtaking hills of Genting Highlands, Genting SkyWorlds Theme Park is a must-visit destination for adventure seekers and families alike. This expansive theme park boasts a range of exhilarating rides and attractions, all set against the stunning backdrop of lush greenery and panoramic mountain views. With themed zones inspired by popular films and characters, visitors can immerse themselves in a world of excitement, whether it's soaring through the air on adrenaline-pumping roller coasters or enjoying gentle rides perfect for younger children.
Beyond the thrilling rides, Genting SkyWorlds offers a variety of entertainment options that cater to all ages. From live performances to interactive experiences, there's always something happening to keep the energy alive. The park also features a selection of dining options, where guests can savor a diverse array of cuisines, making it the perfect spot to refuel after a day of fun. With its combination of heart-pounding rides, captivating shows, and stunning surroundings, Genting SkyWorlds Theme Park is an unforgettable experience that promises to create lasting memories for everyone who visits.
Getting to Resorts World Genting - First World Hotel from Nearby Airports
Traveling to Resorts World Genting - First World Hotel is a seamless experience thanks to its proximity to several major airports in Malaysia. The nearest airport is Kuala Lumpur International Airport (KLIA), located approximately 75 kilometers away. Upon arriving at KLIA, you can opt for a variety of transportation options. One of the most convenient ways is to take the KLIA Ekspres train to KL Sentral Station, which takes about 30 minutes. From KL Sentral, you can catch a bus or a taxi directly to Genting Highlands. The bus ride to Genting usually takes around an hour, offering breathtaking views as you ascend into the highlands. Alternatively, for a more direct route, consider booking a private transfer or taxi service from the airport, which will take you straight to the hotel in about 90 minutes, depending on traffic conditions.
Another option is the Sultan Abdul Aziz Shah Airport (Subang Airport), which is closer to the city center but further from Genting Highlands. From Subang Airport, you can take a taxi or rideshare service to KL Sentral and follow the same route as from KLIA. Regardless of which airport you choose, the journey to Resorts World Genting - First World Hotel is filled with scenic landscapes of lush mountains and vibrant greenery, setting the perfect tone for your stay at this iconic hotel nestled within the exhilarating Genting SkyWorlds Theme Park. Once you arrive, you'll be greeted by the vibrant atmosphere and array of entertainment options that make Resorts World Genting a premier destination for adventure and relaxation.
Explore the Thrills and Wonders Around Resorts World Genting - First World Hotel
Nestled in the vibrant heart of Genting Highlands, the Resorts World Genting - First World Hotel is surrounded by an array of exhilarating attractions that promise unforgettable experiences for every traveler. Just a stone's throw away, the Genting SkyWorlds Theme Park invites adventure seekers to immerse themselves in a world of fun with its thrilling rides, captivating shows, and family-friendly attractions. Whether you're soaring through the skies on roller coasters or enjoying a leisurely stroll through themed zones, this expansive park is a must-visit for those looking to add a dash of excitement to their stay.
For a more serene experience, the Chin Swee Caves Temple offers a tranquil retreat with its stunning architecture and breathtaking views of the mountains. This iconic temple, perched on a hillside, is adorned with intricate sculptures and vibrant decorations, making it a perfect spot for reflection and appreciation of cultural heritage. Additionally, the nearby Snow World provides a whimsical escape into a winter wonderland, where guests can enjoy snow-filled activities regardless of the tropical climate outside. With the Genting Highlands Casino, Ripley's Believe It Or Not!, and the Arena of Stars all within reach, guests at the First World Hotel are perfectly positioned to explore the diverse and captivating attractions that make this destination truly unique.
Convenient Access to Genting Highlands: Public Transport Options Near First World Hotel
Resorts World Genting - First World Hotel is not only a luxurious retreat nestled in the scenic hills of Genting Highlands, but it also boasts excellent connectivity to major transport hubs in the region. The Genting Highlands Bus Terminal serves as the primary gateway for visitors arriving by bus, providing a seamless travel experience to and from Kuala Lumpur and other key destinations. With frequent bus services operating throughout the day, guests can easily hop on a comfortable ride that whisks them directly to the hotel, allowing for a stress-free start to their stay.
Additionally, the Genting Skyway, located just a short distance from the hotel, offers a unique and picturesque mode of transport for those looking to explore the surrounding areas. This aerial cable car system not only provides breathtaking views of the lush rainforest and mountainous terrain but also connects visitors to the various attractions within the resort complex. The combination of the bus terminal and the Skyway ensures that guests at First World Hotel have multiple options for convenient travel, making it an ideal base for exploring the wonders of Genting Highlands.
Culinary Delights at Your Doorstep
At Resorts World Genting - First World Hotel, guests are treated to a diverse culinary landscape that caters to every palate. Start your day with a comforting cup of coffee at Starbucks Coffee, where the aroma of freshly brewed beverages beckons you to unwind. For a taste of authentic Asian cuisine, Beauty In The Pot offers a delightful hot pot experience, perfect for sharing with friends and family. Enjoy a sumptuous buffet at Coffee Terrace, where a variety of local and international dishes await. If you're craving a taste of Malaysia, Babajia serves up traditional flavors in a cozy setting. For ramen lovers, Munakata Ramen presents an array of delicious noodle dishes that are sure to satisfy. East Court Restaurant invites you to savor delectable Chinese dishes, while The Olive offers a more upscale dining experience with its exquisite menu. For a quick bite, the Lobby Cafe is perfect for light snacks and refreshments. Don't miss Bubbles & Bites, where you can indulge in delightful tapas and cocktails, or Curry in a Hurry for a fast yet flavorful meal that captures the essence of spicy Malaysian cuisine. With such an array of dining options, your culinary adventure is just steps away from your room.
Shopping Delights at Your Doorstep
At Resorts World Genting - First World Hotel, guests are treated to an exhilarating shopping experience right within the vicinity. The First World Plaza, an iconic shopping destination, boasts an impressive array of retail outlets, offering everything from trendy apparel to unique souvenirs that capture the essence of Malaysia. Just a short stroll away, Sky Avenue elevates the shopping experience to new heights with its chic boutiques and lifestyle stores, complemented by a vibrant atmosphere. Here, visitors can indulge in retail therapy while enjoying stunning views of the surrounding mountains, making it a perfect blend of leisure and luxury. Whether you’re on the hunt for the latest fashion trends or a special memento, these shopping landmarks promise to cater to all your desires.
Affordable Comfort at Resorts World Genting - First World Hotel
Nestled in the vibrant heart of Genting Highlands, the Resorts World Genting - First World Hotel stands out as an exceptional choice for travelers seeking both comfort and affordability. With an average room price ranging from $76 to $100, this hotel offers a delightful balance of quality accommodation without straining your budget. Guests can indulge in well-appointed rooms that provide a cozy retreat after a day of exploring the nearby attractions, all while enjoying competitive pricing that aligns perfectly with the local market.
Interestingly, the average price of a hotel room in Genting Highlands also falls within the same range of $76 to $100. This makes Resorts World Genting - First World Hotel not only a cost-effective option but also a prime destination among its peers. Whether you are visiting for a weekend getaway or an extended vacation, you can rest assured that you are receiving excellent value for your money. With its strategic location, modern amenities, and reasonable rates, this hotel is a fantastic choice for both leisure and business travelers alike.
Exceptional Comfort and Friendly Service at First World Hotel
Guests at Resorts World Genting - First World Hotel consistently rave about the cleanliness and comfort of the accommodations. Many reviews highlight the well-maintained rooms that provide a refreshing and pleasant atmosphere, ensuring that visitors feel right at home during their stay. The hotel's commitment to cleanliness is a standout feature, making it a top choice for travelers seeking a tidy and inviting environment.
In addition to the immaculate facilities, the friendly and attentive staff have left a lasting impression on guests. Reviewers have noted the warm and welcoming demeanor of the team, which enhances the overall experience at the hotel. With such positive feedback, it’s no surprise that many guests express their desire to return, citing their intention to stay again in the future. At First World Hotel, the combination of good service and clean, comfortable accommodations creates an inviting retreat in the heart of Genting Highlands.
A Gateway to Unforgettable Experiences at Resorts World Genting - First World Hotel
Nestled in the vibrant Genting Highlands, Resorts World Genting - First World Hotel stands out as a premier destination for travelers seeking both adventure and relaxation. With an impressive overall rating of 7.4, guests consistently highlight the hotel’s exceptional value for money, scoring a commendable 7.5. This makes it an ideal choice for budget-conscious visitors eager to explore the lively attractions of the area without compromising on comfort and convenience.
One of the hotel's most praised features is its enviable location, boasting an outstanding score of 8.4. Positioned amidst the lush hills and cool climate, guests find themselves just moments away from a myriad of entertainment options, including theme parks, shopping, and dining experiences. While the facilities and food offerings receive moderate ratings, the cleanliness of the hotel shines with a score of 7.2, ensuring a pleasant and hygienic environment for all. The comfort level, rated at 7.1, further enhances the overall experience, allowing guests to unwind after a day of exploration. With attentive staff performance rated at 7.0, visitors are welcomed with warm hospitality, making their stay truly memorable.
Good6.8
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk.
从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Wi-Fi is available only in the lobby area of the property. It is available for an additional fee from our front desk. Please see the pricing below: *RM10 (1 Hour) *RM15 (24 Hours)
This hotel provide interconnecting room for certain room type and will be subject to on-site availability.
Official check-in time: 1500hrs
Surcharges will applied on early check-in as below:
0600hrs - 0900hrs = RM 20
0900hrs - 1200hrs = RM 10
1200hrs - 1500hrs = RM 5
The property informed that road access charge will be implemented at Genting Highlands. All visitors entering the designated areas will be required to pay the applicable road charges.
Genting Malaysia Berhad would like to confirm that there will be charges for vehicles entering Jalan Genting Highlands at a date to be announced. More information will follow once details are ready on this private road charge (Caj Jalan Persendirian).
The private road charge is necessary due to the steep and escalating costs of maintaining the 24-km private road and its slopes which have been borne solely by us since the 1960s. Privately built by Genting Malaysia on difficult and mountainous terrain, Jalan Genting Highlands provides safe access to Resorts World Genting as well as mountainside destinations other than those of Genting Malaysia.
Heavy usage on Jalan Genting Highlands have caused a tremendous amount of wear and tear, and requires constant maintenance to ensure the safety of the road users. On the “user pays” principle, the private road charge is the most sustainable path to defray the cost of upkeep, repairs, maintenance and other unforeseen incidents. This is to ensure the road continues to be safe for all users, and provide access to the entire Genting Highlands community, businesses, millions of tourists and members of the public from all over the country.
This is a private initiative on a private road on private land. Genting Malaysia takes the responsibility of maintaining the safety of both the roads and the slopes seriously. Working on mountainous terrain is challenging, hazardous and expensive, but it is essential to ensure the safety of the road and the slopes for continuous improvement for all users. Genting Malaysia also employs teams stationed at mid-hill and hilltop on standby 24/7 for any contingencies with trained emergency response teams in case of mishaps and accidents.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Very good
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
The hotel's prime location near Genting Highlands Theme Park and First World Plaza impressed guests who found it convenient to explore. Rooms were described as clean, spacious, and comfortable with stunning views. The staff received high praise for their friendly and accommodating service. Guests found the hotel to be of excellent value for money due to its convenient location.
Short check-in delays due to staff shortage, but guests had a cozy and clean room. Despite some negative reviews about AC and hot water issues, positive reviews outweighed them.
Did you find this review summary helpful?
I am not too picky, some hotel have pro n cons.. i dont like to complaints a lot because i am not that kind of person who complaints all times... I understand some hotel cant fullfill every guests mood. I never wrote teribble things if i face with bad hotel service because i understand hotels also have limitations to fullfill their customer needs. But this time i cannot accept because i experienced bad customer service and its not only happened to me, but with others..during our stay If you can provide 7000++ rooms, you must already plan to provide 7000 stories and needs of your guest. We are stuck for hours for checkin only to get a BASIC room that we pay for rm300++ room (budget hotels rooms are better than this) ARRIVE EARLY BUT CHECK IN LATE AT 5PM BECAUSE HOTEL SYSTEM. Arrive hotel 2.45pm after friday prayer at gohtong mosque, but to queue because the HOTEL SYSTEM IS NOT LIASON WITH ONLINE BOOKINGS.. imagine how many people from Agoda and other online apps stuck and queue for hours to reregister and 5pm only get the room. Had to skip a few ittenary at theme park etc because late already and exhauested letih to queue more than one hour with bags, with chaos of people, with long line. Without manager to monitor the other people especialy from mainland also cut cut and cut the queue.. ( These mainland also stress have to do by themeselves, also a lot Indonesian guest really confused why hv to do this then this just to reregister everything ). Hotel in charge only one.. not to blame because he is alone deal with all of us..where the manager? Why manager not act fast at least do something lahh.. only one person to deal with all. Other stafs at counter never feel empaty with people queue for hours..but i understand they have their role, but where are the manager? He/she should doing something when look chaotic panaroma at hotel lobby I NEVER FOUND WHERE THE DINING HALL FOR BREAKFAST. I PAY BUT I LOST SOMEWHERE. WE HAVE TO PANDAI PANDAI LAH IF WANT TO FIND WHERE TO EAT.. Stay in first world searching for food factory at 8am but closed . Have to go down ask reception where to eat. Reception told to go to upstair.. ( that we had looking around almost an hour) Luckily another hotel guest told us to go to the next building, take shuttle go to highland hotel for breakfast. People jam at shuttle stand almost 50 people..at 9am. No shuttle vehicle come. At last give up because already 9am. Need to buy food at first world. Because no time to go to next building because checkout 11am cannot made it on time.. not have my breakfast even i already pay for it. I thought if i set the breakfast, so i don need to go elsewhere and can save time. If i know i have to go to other building for breakfast, i will not buy the breakfast.. i am at first world hotel, why i must enter other hotel ( hotel highland)? What if highland hotel f&b not liason with this first world guest . Jauh wehh mcm bola ke sana ke sini.nk breakfast saja pun dh complicated. I DONT LIKE CLEANER RANG THE DOOR LIKE WANT TO CHASE US OUT FASTER. Then 10.45 cleaner rang door . Such a nighmare stay. Simply to say..this hotel is not guest oriented... I never recomanded to anybody, but if you like to feel stress, tired and abandon guest..come here and feel the experiences
Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during your stay. We take all comments seriously, and your concerns have been shared with the appropriate departments for review and improvement. Your feedback helps us enhance the quality of our service. We hope to have the opportunity to welcome you again and provide you with a better experience. Socially Yours, The Management
The location of the hotel is excellent, so we chose to stay here for the second time. We got a queue number for check-in around 3:30 PM, but only managed to check in at 9:24 PM. We were very tired and went straight to the room, but the room was dirty, smelled bad, and hadn’t been cleaned. We had to call and ask housekeeping to come and clean it. Because of the damp and moldy smell from the wet carpet it was extremely uncomfortable to sleep in the room. The next day, housekeeping came but didn’t leave any towels, so we had to call again to request them. On the third day, before going out, we hung the “Make Up Room” sign on the door, but the room still wasn’t cleaned when we returned. We were already exhausted that night, so we didn’t call again. Rusty water was coming out from the basin faucet, so we had to use bottled mineral water just to brush our teeth and wash our face. The water from the hotel’s water dispenser had a strong chlorine smell, so we ended up buying our own drinking water. Breakfast was arranged at another hotel— the food was good, but it took about 20 minutes to walk there. For all three nights of our stay, we had to sleep in a room with a strong damp smell coming from the wet carpet The location is really good, but after this experience, we don’t want to stay at this hotel again.
As per title, overall it's good. Value for money, and well-situated for shopping and dining. Only area like to flag was the towels and hangers. There was one particular day after the change of towels, I realised there was a black spot on the towel. Feels like it was not cleaned properly. As for the clothes hangers, it seems like it has not been used for some time, so some dust was collected on it as well.
I enjoyed my stay at Genting First World Resort because it's clean but there's no amenities in the hotel room ie kettle or tea/coffee. If you're going to stay here, you probably have to bring your own kettle. Otherwise, at the bottom of the hotel and nearby, there are lots of restaurants and cafes and chan char teng. I enjoyed the food at the chan char teng (HK style diners). Checking-in was a bit of a nightmare as there was huge crowds of people. (I hate crowds!). I opted for the staff assisted check-in as the self-check-in kiosks often didn't really work due to poor wifi connectivity. My friend and I opted to grab coffee while waiting for our number for the staff assisted check-in. Thank goodness for a Starbucks nearby! :D Going to the Arena of Stars to watch the Kitaro concert was fairly a breeze. I loved it!! I purchased a souvenir CD and queued to get the CD signed by the musician Kitaro. Woo hoo!! so stoked about that! Check-out was easy and just drop off the keys in the self-service kiosk.
Dear Valued Guest, Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet your expectations. Please be assured that your comments have been shared with our team for further improvement. We value your input and hope to have another opportunity to serve you better in the future. Socially Yours, The Management
640 meters to public transportation
Airport transfer
Currency exchange
Daily housekeeping
“Convenient Location, but Not Our Preferred Choice”
My honest review: First World Hotel, Genting Highlands Pros: 1 ) Great location. Very convenient, especially after a concert .. no need to rush back down. 2) Breakfast was delicious with a wide variety of food options. We were fully satisfied! 3) Easy and smooth check-out process. 4) Plenty of parking lots available. Cons: 1) If you book through third-party websites like Agoda, Traveloka, Trip.com, Booking.com, etc. (not directly from the hotel website), be prepared for a very long check-in process. We had to queue for about 1 hour and 30 minutes. The check-in was extremely slow and a big waste of time. 2) Breakfast is not served at the same hotel. You’ll need to take a free shuttle to Highland Hotel or Grand Hotel. However, the shuttle only arrives every 15 minutes, and you'll have to queue again. We waited nearly an hour just to board. So please plan your breakfast timing carefully. 3) The toilet and shower area in the Standard Room is very cramped. It’s uncomfortable to even move around or undress properly. 4) No flat rate, special rate, or free parking for hotel guests. We were charged RM17.00 upon exiting. We parked at Basement B6.. the lift area had a strong urine smell, which was quite unpleasant. Some parking levels felt unsafe due to broken or non-functioning lights. 5) No iron provided in the room. If you need to iron your clothes, you must go to the shared ironing rooms available on levels 11, 22, and a few others.. kindly ask the hotel staff for exact locations. 6) Standard Room lacks basic amenities such as shower caps, toothbrushes, and toothpaste.
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you encountered during your stay. Your concerns have been duly noted, and we will work diligently to address and rectify these matters to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we appreciate your understanding. Socially Yours, The Management